Kolkata, West Bengal, India · On-site
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering except…
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · Hybrid
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India · On-site
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Kolkata, West Bengal, India • On-site
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The Assistant Manager is responsible for ensuring the cleanliness and upkeep of the hotel while maintaining high service standards and guest satisfaction. They oversee cleaning operations, manage departmental budgets, supervise staff, and coordinate with vendors and other departments.
Candidates must hold a diploma or graduate degree in any discipline with advanced knowledge in hospitality management, housekeeping, and interior decoration. A minimum of 5-7 years of relevant work experience is required for this position.
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.
To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs.
Monitoring cost and budgets for the department
Inspection of rooms and public area ensuring that all the standards are adhered to.
•Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering.
•Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date.
•Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required.
•Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management.
•Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year.
•Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor.
•Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives.
•In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job.
•Adherence to the Tata code of conduct, safety policies and values of the organization as defined.
*In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job
Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration
5-7 Years
English
External & Internal Auditors
Housekeeping, Front Office, Engineering
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.
South Asia's Largest Hospitality Company
The Indian Hotels Company Limited (IHCL) and its subsidiaries bring together a stellar ensemble of brands and ventures, masterfully combining the warmth of Indian hospitality with unparalleled global excellence. At the forefront is Taj, an iconic brand for the world’s most discerning travellers, recognised as the World’s Strongest Luxury Hotel Brand by Brand Finance UK for the fifth time in the Hotels 50 2026 report, which celebrates the most valuable and strongest hotel brands worldwide. Complementing this legacy are other IHCL brands: SeleQtions, a handpicked collection of distinctive hotels; Gateway, offering culturally inspired hospitality rooted in local experiences; Vivanta, a sophisticated portfolio of upscale hotels celebrating the art of living; Ginger, a trailblazer in the lean luxe segment; Tree of Life, a boutique collection of resorts in offbeat destinations where nature meets luxury; and amã Stays & Trails, a portfolio of private bungalows and villas set in picturesque locales. Founded by the visionary Jamsetji Tata, the esteemed founder of the Tata Group, IHCL unveiled its flagship property, The Taj Mahal Palace, in Bombay in 1903. Today, IHCL commands an illustrious portfolio of 380+ hotels, including 143 under development, across 14 countries and 4 continents. As the leader in market capitalisation within India’s hospitality industry, IHCL is prominently listed on both the BSE and NSE, reinforcing its position as one of the world's most respected hospitality companies.
Offices: Barrister Rajni Patel Road, Mumbai, Maharashtra 400021, IN · Goa, IN · Trivandrum, Kerala , IN · Chikmagalur, Karnataka , IN · Alibag, Maharashtra , IN
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