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Full-time
Professional Development, Flexible Working
Posted 57d ago
~40 hrs/week
Responsibilities
The role involves validating relationship management outputs for regulatory compliance and providing operational support for complex client requests. It also includes coaching junior staff and identifying opportunities to streamline credit workflows and control mechanisms.
Requirements
Candidates need a thorough understanding of banking products, CRM systems, and credit operations. Proficiency in English is required, with strong analytical skills and experience in Microsoft Office tools.
Full job description
GCB 6
We are currently seeking a high calibre professional to join our team as an Assistant RM Support Manager.
In this role you will:
Validate and ensure outputs from relationship management team are in line with regulatory, compliance and internal standard through screening or sample checking
Ensure Relationship Service Management Team is aware of quality and compliance status through collations of checking results
Deliver refresher training or briefing to the team and ensure awareness of latest regulatory, compliance and internal standard requirement and frequent errors
Share best practices within and among relationship team or internal working partners
Provide effective and efficient operational support to the relationship management team in particular on complex relationships and complicated operation requests
Provide input and suggestions on process streamlining and various control mechanisms
Provide coaching to new or inexperienced Customer Services Officers on operational
Support senior management in identifying strategies to maintain and enhance overall relationship return and ensure early identification of potential credit issues
Identify streamlining opportunities on credit workflow and process
Identify weakness on existing process and procedures and propose and or implement effective control mechanisms
Complete review and submission of credit risk returns including limit excess or exception, security or documentation outstanding, monthly credit control reports, etc
To be successful you will need:
Thorough understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
Solid understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
Be customer-focused with excellent interpersonal and communication skills
Be dynamic and self-motivated, with strong analytical and problem-solving skills
Fluent in spoken and written English with knowledge in Putonghua is an advantage
Proficient in using Lotus Notes, Microsoft Word, Excel and PowerPoint
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
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