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Gurugram, Haryana, India • On-site
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The role involves supporting the Chief Minister’s Service Delivery Cell by driving governance reforms and improving citizen-centric service delivery across departments. Responsibilities include analyzing government schemes, designing process improvements, and facilitating inter-departmental coordination to ensure effective implementation.
Candidates must have 3-8 years of experience and hold an MBA or B.Tech degree. Proficiency in public health and consulting, along with strong analytical and communication skills, is required for this position.
Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Job Description
At PwC, your work makes a difference. Join us to shape the future of Power/ Energy sector through innovation, teamwork and deep expertise.
The Subject Matter Expert will support the Chief Minister’s Service Delivery Cell (CMSDC) by driving governance and service delivery reforms across departments. The role focuses on strengthening institutional processes, improving inter-departmental coordination, and ensuring effective implementation of citizen-centric initiatives.
Responsibilities
Analyze existing government schemes, rules, and processes affecting citizen service delivery; identify institutional and operational bottlenecks.
Design and support implementation of governance reform measures, including workflow re-engineering, process simplification, and digitization initiatives.
Develop and review government notes, cabinet memos, guidelines, and standard operating procedures related to service delivery improvements.
Facilitate coordination between departments to ensure alignment with CMSDC priorities and timely implementation of decisions.
Conduct comparative analysis of governance models and best practices from other states/countries and adapt them to the local context.
Support the design and enhancement of grievance redressal systems, citizen charters, SLAs, and monitoring frameworks.
Track implementation progress using data and field feedback; flag risks, propose corrective measures, and prepare status reports for senior leadership.
Engage with departments, local bodies, and other stakeholders to build ownership of reforms and ensure smooth execution.
Why PwC?
Engage in purpose-driven work that builds trust and drives change.
Access continuous learning opportunities paired with clear paths for career growth.
Enjoy a welcoming, inclusive culture and flexible work arrangements.
Sharpen your expertise and contribute towards impactful outcomes through meaningful projects.
Mandatory Skill Sets:
public health
3-8
mba / b tech
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Desired Languages (If blank, desired languages not specified)
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
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