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Customer Service / Benefits Advisor (Work from home)
Fort McMurray, Alberta, Canada · Remote Solely
$70k–$100k/yr
Entry level
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Full-time
Training, Career development paths, Hours-based benefits program
Posted 8d ago
Apply by Aug 4
~40 hrs/week
Responsibilities
The Superintendent oversees the planning, scheduling, and supervision of staff and resources at a remote worksite to ensure efficient customer service. They are responsible for managing work orders, ensuring accurate invoicing, and maintaining compliance with safety regulations and collective agreements.
Requirements
Candidates must possess strong supervisory, communication, and problem-solving skills along with proficiency in Microsoft Office applications. A solid understanding of technical service lines, equipment, and relevant collective agreements is required to effectively manage resources and operations.
Full job description
Position Summary
This Superintendent position oversees the planning, scheduling, dispatching and supervision of the staff and resources of a large geographically remote office/specific worksite to meet the of customer service requests. The role involves ensuring all logistics issues from the initial work request to the closing of the work order are performed efficiently, and ensures the accuracy of customer invoicing, employee compensation and resource utilization. The position looks for opportunities to convey Tacten’s vision to be a trusted partner by reducing the client’s overall cost to operate and improve customer satisfaction.
Position Details:
Start Date: August 24, 2026
Shift: 5/2 rotation, 10-hour days
Applicants must be local to Fort McMurray, AB
Responsibilities
Oversee the effective deployment of staff and resources in support of timely and effective customer service
Responding to verbal and electronic service requests
Completing work orders that accurately document customer requirements
Balancing the work demands and customer needs to efficiently plan and schedule employee work assignments
Ensuring employees possess the skills and expertise needed to perform the available work
Selecting individuals for specific training and development opportunities to improve functional utilization
Ensuring employees are provided with all necessary tools and equipment to perform the work
Providing employees with clear communications/information regarding their work assignments
Ensuring collective agreement provisions are consistently applied in the employee/client interaction
Requirements
Understanding and knowledge of Tacten’s range of technical services and variety of service lines provided in order to appropriately deploy resources
An understanding of clients’ technical needs to effectively fulfill service requirements
Knowledge of equipment needed to perform specific tests and inspections
Knowledge of the applicable collective agreements to ensure compliance with terms and
Effective supervisory skills
Solid interpersonal and communication skills to effectively manage a broad range of internal and external contacts
Proficiency in use of Microsoft Outlook, Word, and Excel
Excellent problem solving and conflict resolution skills to manage difficult customer interactions
Strong organizational and prioritization
Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren/Tacten Safety and Quality Management Systems, policies and procedures.
Benefits
The strength of Tacten lies in its outstanding people. As a rapidly growing, intensely innovative, international public held company, the opportunities to pursue challenging and diverse career development paths are vast.
Complemented by an attractive hours-based benefits program, Tacten offers extensive training, courses and progression opportunities. Working on a variety of projects across industries such as Oil and Gas, Civil, Construction and Engineering, we can ensure your career stays diverse, interesting, and safe!
Join our team at Tacten and embark on a rewarding journey where you will contribute to the company's growth and success while advancing your career. Apply now to be part of our dedicated team of professionals.
Company Overview
For 20 years, Tacten has been leaders of innovation in delivering an integrated industrial services model based on composite crews, multi-disciplined trades, certified IRATA personnel and customized access optimization programs to industry’s largest clients in the world’s harshest environments.
Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Tacten employs dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.
Please note we will consider accessibility accommodations to applicants upon request.
The company utilizes AI enabled tools to organize candidate responses. These tools may be used in the screening or assessment of applicants.
Related keywords
SuperintendentLogisticsSchedulingDispatchingWork orderCustomer serviceResource utilizationTactenIndustrial servicesMechanical integrityInspection programsOccupational Health and SafetyCollective agreementMicrosoft OutlookMicrosoft WordMicrosoft Excel
INTEGRATED INDUSTRIAL SERVICES
THE SMARTER WAY. THE EFFICIENT WAY. THE TACTEN WAY.
For 20 years, we have been leaders of innovation in delivering an integrated industrial services model based on composite crews, multi-disciplined trades, certified IRATA personnel and customized access optimization programs to industry’s largest clients in the world’s harshest environments.
Our highly skilled technicians, combined with our access solutions, and scalable composite crews with multiple certifications, allow us to provide clients with an unparalleled turnkey experience on a wide range of projects.
Access optimization through rope access is one of the pillars of our model. It is one of the competencies that has enabled us to save our customers millions of dollars over the last 20 years.
Being the first, and longest standing, full member of IRATA in North America, as well as the largest rope access service provider in North America, affords us a significant amount of experiential knowledge that has vast benefits to our clients.
Our composite crews are assembled from a large pool of employees that are specialists within their disciplines. Teams are comprised based on the specific expertise required for each project. Through intimate working relationships with our customers, we participate in execution design during the planning process in order to ensure optimum efficiency.
We have capabilities that extend across all industry segments, but with specific capabilities in oil and gas, petrochemical refining, marine, pulp and paper, power generation and civil infrastructure.
Our core service offering includes electrical, welding/fabrication, pipe-fitting, insulation, asbestos abatement, hoisting/rigging, painting and coating, inspection, shutdown/turn around support, removal of equipment or hazards, confined space (including rescue service), furnace and burner de-slags, nuts and bolts removal/replacement, and class surveys.
How many Management & Leadership jobs are open in Fort McMurray, Canada right now?
There are currently 109 open management & leadership positions in Fort McMurray, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Fort McMurray, Canada?
Companies currently hiring include Regional Municipality of Wood Buffalo, FLINT Corp., Shoppers Drug Mart, Globe Life American Income Division: AO Organization, OCL Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Fort McMurray, Canada?
Yes — 8 of the 109 open management & leadership positions offer remote or hybrid work (7 remote, 1 hybrid).
How do I apply for Management & Leadership jobs in Fort McMurray, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.