BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago. Today, we support customers across the country and across industries with filtration, controlled environment testing, and indoor air qual…
Skills: Customer service, Data entry, Microsoft Outlook, Microsoft Teams, Microsoft Word
BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago and has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to c…
Con-Test is a Canadian leader in controlled environment testing and certification. Our experienced technicians test and certify cleanrooms, biosafety cabinets, fume hoods, HEPA filtration, and other critical ventilation …
Skills: Mechanical aptitude, Hand tools, HVAC systems, Electrical wiring, Motor repair
BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clien…
BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago and has provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients…
Skills: Operational leadership, Financial management, P&L management, Strategic planning, People development
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
RSP matching, Health benefits, Health spending account, Wellness days, Complimentary filters
Posted 5d ago
~40 hrs/week
Responsibilities
The Customer Service Representative will greet and assist customers with product selection while maintaining accurate order information and status updates. They will also nurture customer relationships and collaborate with internal teams to improve service processes.
Requirements
Candidates must have at least 2 years of experience in a customer service role and proficiency in Microsoft Office applications. Familiarity with ERP systems and experience in a commercial setting are considered assets.
Full job description
BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago. Today, we support customers across the country and across industries with filtration, controlled environment testing, and indoor air quality services. Our work supports some of Canada’s best-run buildings, where safety, precision, and quality leave little room for compromise.
What sets BGE apart is our people. When clean air matters, our team shows up with pride to create clean, healthy indoor environments for people, products, and processes.
We’re currently looking for a Customer Service Representative in Calgary who takes pride in delivering exceptional customer experiences, has a positive, problem-solving mindset, and pays close attention to the details that keep things running smoothly.
The day-to-day activities of our Customer Service Representative will include:
Customer Service Delivery - Greet and assist customers with choosing the right product to meet their needs and providing timeframes in which they can expect to receive their product. Accurately maintain customer information including contact details, addresses and order history. Notify customers of their order status and when orders are ready for delivery or pick up.
Customer Experience - Build and nurture relationships with customers and stakeholders, serving as a key point of contact for customer inquiries. Provide product consultation and product recommendation based on needs.
Teamwork and Continuous Improvement - Collaborate with the Customer Service, Warehouse, Sales and Service teams to meet customer requirements. Actively participate in the development, testing, and implementation of new processes and systems to enhance the customer experience.
The right candidate will demonstrate the following qualifications on their resume:
2+ years of experience in a customer service role. Experience in a similar commercial setting or data entry experience is an asset but not required.
Proficiency in Microsoft Outlook, Teams, and Word.
Familiarity with ERP systems (Microsoft Dynamics AX or similar) is a plus.
During the interview process, we will assess the following behaviors:
Exceptional communication skills: Clear, friendly, and professional with customers and others across the organization.
Commitment to continual improvement: A positive, solution-oriented mindset with a desire to grow.
Dedicated to quality: Accuracy and keen attention to detail
Collaborative mindset: Team spirit and a collaborative approach to challenges.
Alignment with our core values: Better Together, Be the Expert, Striving for Excellence
What We Offer:
A competitive total compensation package including RSP matching, benefits, and Health Spending Account.
Time off that supports work / life integration, including Wellness days.
Breathing clean air is crucial to us. That's why, on your work anniversary, we gift our team members with complimentary filters.
Opportunities for growth in a friendly, cooperative environment with a home-grown company who has nothing but opportunities ahead of us.
At BGE, we represent a diverse workforce and are proud to provide equitable and inclusive opportunities that support belonging. We encourage all applicants who are legally able to work in Canada to apply.
Western Canada's leading provider of indoor air quality and filtration solutions.
Industry
Wholesale
Company size
51-200 employees
Founded
1968
Headquarters
Edmonton, Alberta
LinkedIn followers
2,007
AT BGE, WE BELIEVE CLEAN AIR MATTERS
BGE Indoor Air Quality Solutions is committed to keeping people healthy in their workplaces, buildings, and communities. BGE creates and manages long-term, sustainable solutions to keep a building’s indoor air quality at its best.
With an integrated approach to manufacturing, supply, and service, BGE’s Clean Air Advisors work with building and facility operations teams across Western Canada to:
• Keep people safe, healthy, and productive
• Protect and optimize the lifespan of equipment and assets
• Reduce stress on the environment
ESTABLISHED IN 1968
BGE delivers end-to-end indoor air quality (IAQ) solutions including onsite IAQ filtration assessments, filter supply, changeout & maintenance, IAQ testing & monitoring, and air purification.
Offices: 5711-103A street, Edmonton, Alberta T6H2J6, CA · 6324 10 St SE, Bay 1, Calgary, Alberta T2H 2K7, CA · 240 Mackay Crescent, #9, Fort McMurray, Alberta T9H 5C6, CA · 1405 Church Ave, Winnipeg, Manitoba R2X 1G5, CA · 7885 North Fraser Way, 120, Burnaby, British Columbia V5J 5M7, CA
Air FiltrationClean AirFiltration Products & ServicesAir PurifiersIndoor Air QualityIndoor Air MonitorsSpecialty Air Filtersand Air Quality AssessmentsMachinery ManufacturingBuilding Material
Western Canada's leading provider of indoor air quality and filtration solutions.
Industry
Wholesale
Company size
51-200 employees
Founded
1968
Headquarters
Edmonton, Alberta
LinkedIn followers
2,007
AT BGE, WE BELIEVE CLEAN AIR MATTERS
BGE Indoor Air Quality Solutions is committed to keeping people healthy in their workplaces, buildings, and communities. BGE creates and manages long-term, sustainable solutions to keep a building’s indoor air quality at its best.
With an integrated approach to manufacturing, supply, and service, BGE’s Clean Air Advisors work with building and facility operations teams across Western Canada to:
• Keep people safe, healthy, and productive
• Protect and optimize the lifespan of equipment and assets
• Reduce stress on the environment
ESTABLISHED IN 1968
BGE delivers end-to-end indoor air quality (IAQ) solutions including onsite IAQ filtration assessments, filter supply, changeout & maintenance, IAQ testing & monitoring, and air purification.
Offices: 5711-103A street, Edmonton, Alberta T6H2J6, CA · 6324 10 St SE, Bay 1, Calgary, Alberta T2H 2K7, CA · 240 Mackay Crescent, #9, Fort McMurray, Alberta T9H 5C6, CA · 1405 Church Ave, Winnipeg, Manitoba R2X 1G5, CA · 7885 North Fraser Way, 120, Burnaby, British Columbia V5J 5M7, CA
Air FiltrationClean AirFiltration Products & ServicesAir PurifiersIndoor Air QualityIndoor Air MonitorsSpecialty Air Filtersand Air Quality AssessmentsMachinery ManufacturingBuilding Material