Edinburgh, Scotland, United Kingdom · Hybrid
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain exp…
Skills: Service desk operations, Managed services, ITIL, Incident management, Service request fulfilment
Edinburgh, Scotland, United Kingdom · Hybrid
$61k/yr
Job Type: Permanent Location: Edinburgh (3 days per week in the office). All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with bus…
Skills: Investment operations, Unit-linked fund administration, Unit pricing, Unit matching, Box management
Edinburgh, Scotland, United Kingdom · On-site
Description We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Asso…
Skills: Supervisory Skills, Coaching, Retail Operations, Inventory Management, Cash Reconciliation
Edinburgh, Scotland, United Kingdom · Hybrid
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a …
Skills: B2B sales, Account management, Presentation skills, Communication skills, Data analysis
Edinburgh, Scotland, United Kingdom · Hybrid
$34k/yr
We have an incredible opportunity to join us here at Standard Life Group as a Supplier Change Analyst within our Strategic Supplier Management team. Job Type: Permanent Location: This role is based in Edinburgh with time…
Skills: Supplier Management, Change Management, PMO, Governance, Reporting
Edinburgh, Scotland, United Kingdom · Hybrid
$41k–$49k/yr
Grade UE07: £41,064 - £48,822 per annum (pro rata) CSE / School of Engineering Part time: 7 hours per week Fixed-term: up to 24 months Where curiosity becomes impact With roles from hospitality to research, there’s a car…
Skills: Technical Programme Management, Stakeholder Coordination, Project Management, Risk Management, Technical Reporting
Edinburgh, Scotland, United Kingdom · Hybrid
Purpose of the Role The Security Area Manager Scotland will play a crucial role in ensuring the effective management and coordination of security operations across sites within the Savills UK portfolio across the Scottis…
Skills: Person-management, Security Industry Experience, TUPE Process Knowledge, Microsoft Office, Security Regulations
Edinburgh, Scotland, United Kingdom · Hybrid
Location: Aberdeen, Edinburgh, Glasgow, London, Orkney Employment Type: We welcome applications from candidates interested in either staff or contract opportunities. What we’re looking for and what you’ll do Our Environm…
Skills: Marine Mammal Ecology, Environmental Impact Assessment, Environmental Consenting, HRA Assessments, Protected Species Licensing
Edinburgh, Scotland, United Kingdom · On-site
About Holcim We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, we’ve helped shape the UK; powering the constr…
Skills: New Business Development, Relationship Management, Sales Pipeline Management, Negotiation, Market Trend Analysis
IHG Hotels & ResortsEdinburgh, Scotland, United Kingdom · On-site
A fantastic opportunity for a Sous Chef to join our team at Kimpton Charlotte Square and the extremely popular BABA Restaurant, in Edinburgh! As a Sous chef you will be contracted to 40 hours per week guaranteed, spaced …
Skills: Kitchen Operation, Food Production, Menu Creation, Lebanese Cuisine, Charcoal Grill
Edinburgh, Scotland, United Kingdom · Hybrid
Role Overview Join Savills as a Renewable Energy Surveyor in Edinburgh or Perth and help deliver impactful energy and infrastructure projects across the UK. As part of Savills Earth, one of the UK’s largest Energy & Sust…
Skills: Negotiation, Analytical Skills, Communication Skills, Feasibility Assessments, Land Rights Negotiation
Edinburgh, Scotland, United Kingdom · Hybrid
CGEN Engineering Ltd is seeking a practical and highly organised Business Operations Manager to support the next stage of growth of the company. CGEN is a University of Edinburgh spin-out developing high-torque, low-spee…
Skills: Operations Management, Policy Development, Regulatory Compliance, Project Management, Cross-functional Leadership
Edinburgh, Scotland, United Kingdom · On-site
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support …
Skills: Client Relationship Management, Cash Management, Liquidity Management, Treasury Services, Query Management
AND DigitalEdinburgh, Scotland, United Kingdom · Hybrid
Who We Are: We’re on a mission to close the world’s tech skills gap. We help organisations navigate the future of technology, combining human expertise, emerging tech and AI to deliver better outcomes, faster. Since 2014…
Skills: Account Management, Client Relationship Management, Stakeholder Management, Commercial Management, Resource Scheduling
AND DigitalEdinburgh, Scotland, United Kingdom · Hybrid
Technical Ops Lead Location: Some travel to Edinburgh We help organisations navigate the future of technology, combining human expertise, emerging tech and AI to deliver better outcomes, faster. Since 2014, we’ve worked …
Skills: ITIL 4, DevOps, SRE, CI/CD, DORA Metrics
Edinburgh, Scotland, United Kingdom · Hybrid
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he…
Skills: Climate Change Risk Assessment, Adaptation Strategies, Infrastructure Resilience, ESG Technical Advisory, Project Management
Edinburgh, Scotland, United Kingdom · On-site
$27k–$31k/yr
Team Leader Role Overview We are looking for a motivated and hands-on Team Leader to support the day-to-day running of our busy M&S franchise store. This is a key role within the store, responsible for leading colleagues…
Skills: Team Leadership, Customer Service, Store Operations, Staff Coaching, Merchandising
Edinburgh, Scotland, United Kingdom · Hybrid
About this role About BlackRock Elevate your career by joining the world's largest asset manager! Would you thrive in an environment that fosters positive relationships and recognizes outstanding performance? We know how…
Skills: Program Management, Project Management, Operating Model Design, Stakeholder Management, Change Management
Edinburgh, Scotland, United Kingdom · On-site
Elior Stadia – Bringing the Buzz to Matchdays & More Be part of the match day experience at Hibernian FC! We are seeking enthusiastic and dependable Casual Kiosk Team Leaders to oversee kiosk operations, support te…
Skills: Leadership, Customer Service, Teamwork, Communication, Organization
Edinburgh, Scotland, United Kingdom · On-site
Elior Stadia – Bringing the Buzz to Matchdays & More When the crowd roars, the food has to be just as exciting! At Elior Stadia, we serve up epic matchday meals, gourmet hospitality, and fast, fresh stadium snacks …
Skills: Team Leadership, Food Preparation, Stock Management, Hygiene And Safety, Communication
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Lead and mature the Managed Services Service Desk operations to ensure high-performing, ITIL-aligned service delivery. Drive operational excellence through process improvement, automation, and proactive service management across enterprise customer environments.
Requires significant experience in a Managed Services Provider (MSP) environment and proven leadership in Enterprise Service Desk or End User Computing operations. Strong understanding of ITIL practices and experience with ITSM platforms like ServiceNow are essential.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
We are seeking an experienced and customer-focused Service Desk Operations Manager to lead, mature, and continuously improve our Managed Services Service Desk Operations capability across multiple enterprise customer environments.
This is a senior operational leadership role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user experience.
You will lead the Service Desk Operations function, driving operational excellence, governance, service maturity, and continual improvement. A key objective of the role is to transform the Service Desk from a reactive support function into a proactive Managed Services capability through process improvement, automation, knowledge management, shift-left initiatives, and data-driven operational insight.
Working closely with Service Delivery Management, Technical Operations, Service Management functions, resolver teams, and customers, you will ensure consistent, efficient, and customer-focused service delivery aligned to MSP best practice.
Location: Scotland-based with regular travel to Aberdeen required. Travel is expected to be more frequent during the first few months as you familiarise yourself with the team, customers, and environment, before reducing to an agreed level once established in the role.
Why Join Us
This is a key leadership opportunity within a growing Managed Services organisation that is focused on modernising and maturing its support services capability.
You'll have the opportunity to:
Desirable Qualifications & Experience
Personal Attributes
We're looking for someone who is:
If you're an experienced Service Desk leader looking to shape and transform a modern Managed Services operation, we'd love to hear from you.
At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.
We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:
Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.
A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..
At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.
If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.
Offices: 2 Rue Arlon, Windhof, 8399, LU · Deebridge House, 4 Leggart Terrace, Aberdeen, AB12 5US, GB · 11, Rue Voie Lactée, Saint-Didier-au-Mont-d'Or, Auvergne-Rhône-Alpes 69370, FR · 5, chemin du Pré-Fleuri, Skylab, Plan-les-Ouates , 1228, CH · Elnet Software City, TS 140, Block 2 & 9 Rajiv Gandhi Salai Taramani, 3rd Floor, Chennai, 600 113, IN
There are currently 110 open management & leadership positions in Edinburgh, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Elior, HSBC, Sword Group, The Estée Lauder Companies Inc., AND Digital, among others. Browse the listings above to see every active employer.
Yes — 63 of the 110 open management & leadership positions offer remote or hybrid work (2 remote, 61 hybrid).
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