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Full-time
Posted 21d ago
~40 hrs/week
Responsibilities
The Delivery Manager is responsible for leading a team of delivery drivers and ensuring that delivery operations align with the company's strategic goals. This includes coaching drivers, conducting performance reviews, and maintaining high service standards.
Requirements
Candidates should have a minimum of two years of leadership experience and possess strong communication and organizational skills. A valid driver's license and the ability to lift up to 50lbs are also required.
Full job description
Description
Dr. Delphinium, Dallas’ premier florist, is seeking an experienced and service-driven Delivery Manager to lead and develop a high-performing team of delivery drivers. Our work is guided by Connection, Celebration, Ownership, Drive, Integrity, and Creativity — values that shape how we show up for our customers, support one another, and represent our brand every day.
The Delivery Manager plays a critical leadership role in modeling these core values while ensuring delivery operations align with the company’s broader strategic goals. This individual will identify opportunities to drive change, optimize processes, and solve complex operational challenges. By building strong cross-functional relationships and leading with accountability and compassion, the Delivery Manager ensures every customer experience reflects world-class service delivered in a positive and professional manner.
RESPONSIBILITIES
Manage and provide direction to a team of approximately 15 delivery drivers
Coach, lead, and develop drivers to improve performance, accountability, and service execution measured by our Delivery Quality Assurance Program
Conduct regular team meetings and safety trainings to reinforce policies and preventive measures. Ensure compliance with company policies, safety standards, and insurance requirements
Conduct annual performance reviews
Ensure daily delivery time windows are met and service standards are consistently achieved
Answer internal customer calls regarding deliveries and provide great customer service
Work proactively with the Sales and Production to understand the needs of internal and external customers
Maintain a focus on process improvement to enhance delivery productivity and efficiency
Manage communication and systems with third-party delivery companies to meet client needs and expectations
Perform delivery functions to training and cover shifts as necessary
Requirements
Minimum two years of leadership experience, preferred
Excellent communication and leadership presence
Valid Driver’s License and clean driving record meeting insurance requirements
Strong oral, written, and interpersonal communication skills
Highly developed organizational and prioritization abilities
Energetic, flexible, and self-motivated
Calm and tactful when handling difficult or time-sensitive situations
Strong customer service skills; friendly, professional, and solution-focused
Ability to lift and carry up to 50lbs
Comfortable working independently and supporting a team in a fast-paced environment
Flexible schedule with availability to work weekends and holidays
Tobacco-free workplace; adherence to company policy required during working hours
Dr Delphinium Designs+Events has proudly served the Dallas Metroplex for over 35 years, crafting exquisite floral arrangements that elevate any occasion. As a premier luxury florist in Dallas, TX, our dedicated team combines artistic craftsmanship with a passion for exceptional customer service. Whether you're celebrating a wedding, corporate event, or a special moment, we create bespoke floral designs that leave a lasting impression. Experience the elegance and sophistication of Dr Delphinium, where every detail is thoughtfully curated to bring your vision to life.
Open 7 days a week.
Offices: 5806 W Lovers Ln, Dallas, TX 75225, US · 513 W Campbell Rd, Richardson, TX 75080, US
How many Management & Leadership jobs are open in Dallas, TX right now?
There are currently 5,312 open management & leadership positions in Dallas, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Dallas, TX?
Companies currently hiring include University of Texas Southwestern Medical Center, Domino's, Capgemini, Goldman Sachs, Dallas County, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Dallas, TX?
Yes — 1249 of the 5312 open management & leadership positions offer remote or hybrid work (448 remote, 801 hybrid).
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