Ciudad de México, Mexico · On-site
When technology fails, businesses stop. Are you the kind of person who thrives in high-pressure situations, quickly bringing teams together to solve complex IT incidents? Do you excel at making fast, informed decisions t…
Skills: Major Incident Management, ServiceNow, Jira, Grafana, Azure
Ciudad de México, Mexico · Hybrid
Who We Are Building the AI-first frontier enterprise. We are a global technology consultancy with a trademarked, AI-first approach—Gen-e2™. It redefines how enterprises build digital products and transform their organiza…
Skills: Flutter, Dart, iOS Development, Android Development, State Management
Ciudad de México, Mexico · On-site
Salario mensual base: $15,687.50 MXN brutos más prestaciones superiores a las de ley. Ubicación: C. del Fresno 376, Atlampa, Cuauhtémoc, 06450 Ciudad de México, CDMX, Mexico Horario: Disponibilidad para rolar turnos día,…
Skills: Training Management, Data Analysis, Instructional Coaching, Process Standardization, Performance Monitoring
Ciudad de México, Mexico · On-site
La hospitalidad excepcional comienza con usted Imagínese alegrándole el día a alguien. Cuando se una a nuestro equipo de hoteles, es exactamente eso lo que hará cada vez que acuda a trabajar. Como Supervisor de Banquetes…
Skills: Banquet Supervision, Food and Beverage Service, Hospitality Management, Leadership, Teamwork
Ciudad de México, Mexico · On-site
En Mercado Libre estamos democratizando el comercio y los servicios financieros para transformar la vida de las personas de América Latina. ¡Sumate a este propósito! En Mercado Envíos administramos el inventario de nuest…
Skills: Operational Training, Lean Manufacturing, Six Sigma, KPI Management, Continuous Improvement
Ciudad de México, Mexico · Hybrid
UNIR México, reconocida por la SEP desde 2013, ofrece licenciaturas y maestrías en línea con calidad europea. Su metodología innovadora combina clases en vivo, evaluación continua y tecnología avanzada. Forma parte del G…
Skills: Sales Training, Sales Quality Control, Salesforce, Microsoft Dynamics, Intermediate Excel
Ciudad de México, Mexico · On-site
Objective of the Role The Senior Database Administrator (DBA) Engineer is responsible for leading the design, implementation, optimization, and management of advanced database infrastructures to ensure high availability,…
Skills: Database Administration, Database Architecture, Query Optimization, Automation, Disaster Recovery
Ciudad de México, Mexico · On-site
Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, g…
Skills: Paid Media Campaigns, B2B Lead Generation, B2C Acquisition, Performance Marketing, Demand Generation
Ciudad de México, Mexico · On-site
En Mercado Libre estamos democratizando el comercio y los servicios financieros para transformar la vida de las personas de América Latina. ¡Sumate a este propósito! En Mercado Envíos administramos el inventario de nuest…
Skills: Operations Supervision, KPI Monitoring, Continuous Improvement, Lean Manufacturing, 5S
Ciudad de México, Mexico · Hybrid
$1659k–$2074k/yr
About Us SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine. At SimplePractice, we are improving …
Skills: Engineering Management, Software Architecture, Ruby on Rails, SQL, Git
Ciudad de México, Mexico · On-site
En Mercado Libre estamos democratizando el comercio y los servicios financieros para transformar la vida de las personas de América Latina. ¡Sumate a este propósito! En Mercado Envíos administramos el inventario de nuest…
Skills: Cross Border Trade, Logistics Management, KPI Monitoring, Supply Chain Optimization, 3PL Management
Ciudad de México, Mexico · On-site
En Mercado Libre estamos democratizando el comercio y los servicios financieros para transformar la vida de las personas de América Latina. ¡Sumate a este propósito! En Mercado Envíos administramos el inventario de nuest…
Skills: KPI Analysis, Data Analysis, Logistics Operations, Root Cause Analysis, Continuous Improvement
Ciudad de México, Mexico · On-site
Company Description At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Mobility Aftermarket division provides diagnostic and repair shop eq…
Skills: Trade Marketing, Team Management, Go-to-Market Strategy, Pricing Strategy, Promotional Planning
Turner & TownsendCiudad de México, Mexico · On-site
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources…
Skills: Project Management, Performance Management, Change Control, Financial Advising, Project Reporting
Ciudad de México, Mexico · On-site
Job Description About You You are an AI Technical Product Manager who is passionate about building AI-powered products that solve real business problems and deliver measurable value. You thrive at the intersection of bus…
Skills: Product Management, Generative AI, Large Language Models, RAG, Prompt Engineering
Ciudad de México, Mexico · On-site
Descripción de la empresa Inetum es un grupo internacional de consultoría digital ágil. En la era post-transformación digital, nuestro propósito es permitir que cada una de las más de 27,000 personas que forman parte de …
Skills: SAP SuccessFactors Employee Central Payroll, SAP HCM, Employee Central, Payroll Control Center, SAP S/4HANA
Ciudad de México, Mexico · On-site
Descripción de la empresa Inetum es un grupo internacional de consultoría digital ágil. En la era post-transformación digital, nuestro propósito es permitir que cada una de las más de 27,000 personas que forman parte de …
Skills: SAP SuccessFactors Employee Central Payroll, SAP HCM, Employee Central, Payroll Control Center, SAP S/4HANA
Turner & TownsendCiudad de México, Mexico · On-site
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources…
Skills: MEP Coordination, Project Management, Construction Drawing Analysis, Commissioning, Value Engineering
Turner & TownsendCiudad de México, Mexico · On-site
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources…
Skills: Project Management, Performance Management, Change Control Process, Financial Advising, Project Reporting
Ciudad de México, Mexico · On-site
Job Description About you You are an Application Architect with proven experience designing robust, scalable, and cloud-native architectures for complex business applications. You are skilled at translating business requ…
Skills: Node.js, Microsoft Azure, NestJS, Express, REST API Design
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and coordinate the resolution of major IT incidents to minimize business disruption across global teams. Facilitate post-incident reviews and identify opportunities for automation and system resilience improvements.
Requires over 10 years of experience in SRE, DevOps, or IT Operations with proven expertise in large-scale enterprise incident management. Must be proficient with ServiceNow, Jira, and Grafana, with a strong understanding of cloud infrastructure and ITIL practices.
When technology fails, businesses stop. Are you the kind of person who thrives in high-pressure situations, quickly bringing teams together to solve complex IT incidents? Do you excel at making fast, informed decisions to restore critical services? If so, we want you on our team!
We are seeking a Major Incident Manager to join our Technology Operations Centre in Mexico City. In this role, you will lead the charge in restoring critical IT services, working closely with teams in the Philippines, India, and the UK. Your ability to coordinate, communicate, and drive resolution will ensure minimal business disruption while improving overall system resilience.
Key Responsibilities:
Lead and coordinate major incident resolution efforts, ensuring minimal business disruption.
Monitor and collaborate with Service Desk, SRE, Application Support Engineers, and other Technology Operations colleagues to drive fast and effective resolution of major incidents.
Work closely with global Technology Operations teams, Platform Teams, Vendors, and SMEs, ensuring the right expertise is engaged at the right time.
Analyse system health and troubleshoot incidents using Grafana dashboards.
Provide timely and clear stakeholder communication.
Utilize ServiceNow and Jira to track incidents and continuous improvements.
Facilitate post-incident reviews, identifying lessons learned and preventive actions.
Identify opportunities for automation and efficiency improvements in incident management.
Hands-on experience with paging solutions to streamline incident alerts and escalations.
What You Bring:
10+ years of experience in SRE, DevOps, IT Service Management, or IT Operations.
Proven expertise in major incident management within large-scale enterprise environments.
Hands-on experience with ServiceNow and Jira.
Practical knowledge of Grafana for system monitoring and troubleshooting.
Good understanding of Azure, Kubernetes, APIs, and Google Cloud VMware Engine (GCVE)
Strong grasp of IT infrastructure, including networks, middleware, servers, storage, and databases.
Excellent problem-solving and decision-making skills, especially under pressure.
Experience working in a global, distributed team environment.
Familiarity with SRE, DevOps and ITIL best practices (Incident, Problem, and Change Management).
Business knowledge in Logistics & Supply Chain Services, Terminals, Warehousing & Distribution, and Ocean & Shipping is a plus.
Soft Skills:
Exceptional communication skills, translating technical details into business language.
Strong stakeholder management and crisis-handling abilities.
Ability to thrive in fast-paced environments and handle multiple priorities.
Adaptability to evolving technologies and a passion for delivering world-class IT services.
Work Schedule & Flexibility:
Standard working hours: 10 AM Mexico City time.
5-day work schedule with 3 days off, including some weekend shifts.
Global collaboration with teams across the Philippines, India, and the UK.
Why Join Us?
At Maersk, we offer exciting global career opportunities where you can grow and develop your skills. You'll be part of a diverse, values-driven team that supports each other and thrives on innovation and collaboration. We believe in fairness, respect, and continuous learning, providing competitive compensation, great benefits, and world-class development programs to help you reach your full potential.
If you're ready to make an impact and grow your career, we’d love to hear from you—apply today!
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
There are currently 2,293 open management & leadership positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HSBC, Amazon, Banco Mercantil del Norte - Banorte, Citi, BBVA, among others. Browse the listings above to see every active employer.
Yes — 986 of the 2293 open management & leadership positions offer remote or hybrid work (209 remote, 777 hybrid).
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