City of London, England, United Kingdom · Hybrid
As our next Operations Manager (Trade), you'll be the engine behind how this function performs — without managing a team of your own. This is a pure strategy and enablement role: you'll sit alongside the Head of Operatio…
Skills: SQL, Data Analysis, Process Design, Operational Excellence, BI Tooling
City of London, England, United Kingdom · On-site
Regional Admissions Manager Bangkok, Thailand | Permanent | Full-time Sommet Education is a unique education group specialised in premium hospitality management and culinary arts, over 8 countries and 22 campuses. The gr…
Skills: Student Recruitment, Sales Target Achievement, Relationship Management, Strategic Partnerships, Market Expansion
City of London, England, United Kingdom · On-site
Job title: Front Office Tax Advisory Corporate Title: Vice President Department: Finance (Tax) Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximate…
Skills: Financial Services Taxation, UK Corporate Tax, International Tax, Cross-border Tax Analysis, Tax Risk Management
City of London, England, United Kingdom · On-site
Primary Responsibilities This is a senior operations manager role, with responsibility for leading our UK and wider EU business operations. In this role, you will focus on making our team more efficient to support our bu…
Skills: Operations Management, Team Leadership, Vendor Management, Recruiting, Employee Onboarding
City of London, England, United Kingdom · On-site
About this role: Wells Fargo is seeking a Business Analyst to join the EMEA Wholesale Operations Change team, playing a critical role in supporting the change and product agenda across Commercial Banking businesses, with…
Skills: Business Analysis, Commercial Banking, Lending Operations, Channel Finance, Supply Chain Finance
City of London, England, United Kingdom · On-site
The Role: This role combines hands-on accounting and finance expertise with responsibility for the financial planning and reporting processes for Hannover Re’s UK non-insurance entities, as well as ownership of tax accou…
Skills: Financial Reporting, Tax Accounting, IFRS, German GAAP, UK GAAP
City of London, England, United Kingdom · Hybrid
Your role Lead Investment Strategy and Execution Source, structure, and execute complex investment transactions including M&A, land/development projects, joint ventures, and strategic partnerships.Lead underwriting, fina…
Skills: M&A, Financial Modeling, Underwriting, Due Diligence, Real Estate Investment
City of London, England, United Kingdom · Hybrid
$70k–$90k/yr
Are you ready to drive real change in healthcare? At Semble, we're transforming private healthcare with our SaaS clinical system. Already trusted by thousands of clinicians and used in the care of millions of patients, w…
Skills: Enterprise Account Management, Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Quarterly Business Reviews (QBR), C-Suite Stakeholder Management
City of London, England, United Kingdom · Hybrid
We are seeking a talented individual to join our Compliance Advisory team at Marsh . This role will be based in London. This is a hybrid role that has a requirement of working at least two days a week in the office. This…
Skills: Compliance Advisory, Regulatory Oversight, FCA Handbook Knowledge, Risk Management, Stakeholder Management
City of London, England, United Kingdom · Hybrid
Description ICF (NASDAQ: ICFI) is a nearly $2 billion global solutions and technology services provider—but we’re not your typical consultants. With more than 9,000 employees across 70+ countries, we combine deep domain …
Skills: Multi-channel Marketing, Internal Communications, Project Management, Storytelling, Stakeholder Management
City of London, England, United Kingdom · Hybrid
About Us Every business needs to know who they’re really working with whether it’s suppliers, investors, partners, or third parties. At Xapien, we’re reinventing how organisations do that, combining speed, scale and accu…
Skills: People Systems Design, Performance Management, Talent Acquisition, Compensation Benchmarking, Manager Enablement
City of London, England, United Kingdom · Hybrid
THE ROLE: The VIP Team Lead supports the day-to-day management of VIP operations while maintaining direct relationships with high-value players. This role combines hands-on VIP account management with team support respon…
Skills: VIP Management, People Management, Customer Relationship Management, Player Retention, AML Compliance
City of London, England, United Kingdom · Hybrid
First Line Non Financial Risk Partner – Lending Shape decisions. Influence outcomes. Build the future of Risk at Cynergy Bank. Join Cynergy Bank as a First Line Non Financial Risk Partner and play a central role in shapi…
Skills: Risk Management, Lending Governance, Stakeholder Management, Risk Frameworks, Incident Management
City of London, England, United Kingdom · Hybrid
Company Description Publicis Groupe is a global leader in communication, operating in over 100 countries with 114,000 people globally. We help the world’s leading brands drive growth by combining creativity, media, data,…
Skills: UK GDPR, Data Protection Law, Privacy By Design, DPIA, Vendor Due Diligence
City of London, England, United Kingdom · Hybrid
Company Description We are Publicis LondonAt Publicis London we have one founding belief – that nothing is more valuable than an idea that Moves The World. We’re focused on the absolute best of international creativity: …
Skills: Account Management, Integrated Campaign Delivery, Client Relationship Management, Budget Management, Workflow Management
City of London, England, United Kingdom · On-site
Company Description Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 lo…
Skills: Digital Asset Management, Marketing Resource Management, Solution Architecture, Content Supply Chain, Stakeholder Management
City of London, England, United Kingdom · Hybrid
Company Description At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses grow, connecting diverse people, ide…
Skills: SEO Analysis, Performance Reporting, Organic Search Strategy, Data Translation, Client Management
City of London, England, United Kingdom · Hybrid
Company Description As Leo Burnett himself once said: “At the end of the day, we’re just people talking to people.” And that sums up how we think. We never forget that on the other side of every screen, watching every ad…
Skills: Influencer Management, Campaign Delivery, Creator Sourcing, Relationship Management, Performance Tracking
City of London, England, United Kingdom · Hybrid
Company Description At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses grow, connecting diverse people, ide…
Skills: Client Relationship Management, CRM Campaign Delivery, Project Management, Brief Writing, Stakeholder Management
City of London, England, United Kingdom · Hybrid
Company Description We’re a values-based business built around a philosophy of DO | FEEL | THINK. For our people, it encourages them to DO IT, to FEEL BELONGING and to THINK INDEPENDENTLY, creating a vibrant environment …
Skills: Client Management, Project Delivery, Sustainability Reporting, CSRD, GRI
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The role focuses on designing and improving operational processes and analytical frameworks across Retention, Credit Control, and Trade Support. It involves acting as a strategic bridge between the Head of Operations and various cross-functional teams to drive commercial outcomes.
Candidates need strong SQL and BI tool proficiency along with experience in strategy or operations within high-growth or marketplace businesses. Commercial fluency in metrics like MRR and churn, as well as experience with BPO management, is essential.
As our next Operations Manager (Trade), you'll be the engine behind how this function performs — without managing a team of your own. This is a pure strategy and enablement role: you'll sit alongside the Head of Operations, working across all three teams as an internal operator and problem-solver. You'll own the analytical framework, design and improve the processes the teams run on, and make sure the right insight reaches the right people at the right time.
This isn't a support role. It's a builder role. You'll have genuine ownership across analytics, operational excellence, and cross-functional delivery — with a direct line of sight to MRR, bad debt, cash collection, and trade satisfaction outcomes.
Analytics and insight: you will build and own the performance reporting framework across Retention, Credit Control, and Trade Support. Surface the right metrics — churn signals, collection rates, bad debt exposure, resolution times, satisfaction scores — and translate them into decisions that actually land with the teams and with Finance.
Process design and improvement: you will map end-to-end workflows across in-house and BPO teams, identify friction and failure points, and design scalable improvements — working within legacy system constraints while pushing for meaningful change.
Operational enablement: you will act as the connective tissue between the Head of Operations and the teams on the ground. You'll develop the frameworks, playbooks, and tools that help Retention, Credit Control, and Trade Support perform consistently — without being their line manager.
Cross-functional coordination: you will act as the connective layer between Trade Lifecycle, Finance, Product, CRM, and Engineering — making sure operational priorities are grounded in commercial outcomes and aligned to what those teams are building.
Execution and accountability: you will own the cadence of reviews, check-ins, and reporting cycles that keep the function honest and on track. Build the rhythms of execution — not just the strategy — so momentum is maintained week on week across all three teams.
Data infrastructure and tooling: you will identify gaps in reporting tooling, work with Engineering and CRM to close them, and build self-serve analytics capability so teams aren't dependent on ad-hoc data pulls to make decisions.
A breadth of experience in a strategy, operations, or analytical role — ideally within a high-growth or marketplace business. Consulting backgrounds are equally welcome.
Strong SQL or equivalent data skills — you can get to the data yourself, not just interpret what others give you.
Commercial fluency — you understand what MRR, churn, bad debt, and cash collection mean in practice, not just in theory.
Experience working across operational teams — you know how retention, collections, or customer support functions work on the ground, and you can design for that reality.
Experience with BPO or vendor management — you've worked alongside external partners before and know how to drive improvement without managing them directly.
Proficiency with BI tooling (e.g. Tableau) — able to build self-serve reporting and define metrics frameworks (ideally), not just consume them.
Confidence with use of AI tools - specifically Claude
Competitive salary + commission
Health, well-being and learning support
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday/Special day leave
Buy & sell holiday scheme
1 week’s paid charity leave and much more!
Screening call with one of our Talent Acquisition Partners
1st stage interview with our Head of Operations (Trade)
2nd Stage interview with various stakeholders
3rd Stage interview including a case study
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Our mission is to be the trusted foundation of every home.
We're Checkatrade, and we're proud to Power Great Work. We connect consumers with trusted tradespeople, help trades win more work and run better businesses, and build technology that makes quality work happen in the home more often. Three decades ago, we began as a paper directory of trades. Today, we're the UK's leading home improvement platform, helping over three million consumers a year find a tradesperson they can trust. Built on a foundation of trust, committed to ambitious growth plans, and now backed by global investors Brookfield, there's never been a more exciting time to be part of the crew. www.checkatrade.com
Offices: 21 Caledonian Road, London, England N1 9GB, GB · Lakeside North Harbour, Western Road, Portsmouth, Hampshire PO6 3EN, GB
There are currently 535 open management & leadership positions in City of London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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