City of London, England, United Kingdom · Hybrid
THE ROLE: The VIP Team Lead supports the day-to-day management of VIP operations while maintaining direct relationships with high-value players. This role combines hands-on VIP account management with team support respon…
Skills: VIP Management, People Management, Customer Relationship Management, Player Retention, AML Compliance
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Lead and motivate the VIP Account Management team while maintaining direct relationships with high-value players to maximize engagement and retention. Support the Regional Operational Director by handling escalations and executing VIP engagement initiatives.
Requires relevant VIP management experience within the iGaming industry and a proven track record of managing high-value player relationships. Must possess strong people management skills and a solid understanding of AML, KYC, and Responsible Gambling regulations.
The VIP Team Lead supports the day-to-day management of VIP operations while maintaining direct
relationships with high-value players. This role combines hands-on VIP account management with team
support responsibilities, ensuring excellent customer experience, player retention, and high service
standards across the VIP team.
The role acts as a key support to the Regional Operational Director, providing guidance to VIP Account
Managers, handling escalations, and supporting the execution of VIP retention and engagement
initiatives.
WHAT YOU'LL DO:
Tech is in our DNA
With over 400 employees internationally and a strong presence in the iGaming and Fintech sectors, Ventures Lab provides a rich portfolio of products and services including iGaming verticals, electronic payments and managed services for customer operations. Through technology and innovation, we strive to enable our partners to reach new heights.
Offices: bulevard Dragan Tsankov 23 a, Sofia, 1113, BG · London, GB · São Paulo, 01000, BR · Valletta, MT · Cape Town, ZA
Tech is in our DNA
With over 400 employees internationally and a strong presence in the iGaming and Fintech sectors, Ventures Lab provides a rich portfolio of products and services including iGaming verticals, electronic payments and managed services for customer operations. Through technology and innovation, we strive to enable our partners to reach new heights.
Offices: bulevard Dragan Tsankov 23 a, Sofia, 1113, BG · London, GB · São Paulo, 01000, BR · Valletta, MT · Cape Town, ZA
