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Full-time
Strong culture, Values-based recognition program, Novated leasing benefits and discounts, 12 weeks paid parental leave, Comprehensive learning and development opportunities, Sonder digital wellbeing platform
Posted 7d ago
~40 hrs/week
Responsibilities
The Relationship Associate will manage customer site strategies, facilitate educational presentations, and drive lead generation through strong relationship building. They will also act as a brand advocate and coordinate with internal stakeholders to ensure optimal service delivery and program participation.
Requirements
Candidates must have previous experience in a customer service-focused position and possess exceptional verbal and written communication skills. The role requires a proactive problem solver capable of mastering complex products and consulting effectively to meet shared targets.
Full job description
Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
Here’s how you will make a difference in this role…
The purpose of this relationship-based role is to understand customer needs, assist in executing digital strategies and improve brand engagement. You will be primarily responsible for lead and database generation, salary packaging participation growth, and brand advocacy.
You will establish strong relationships within your portfolio to form long-term strategic alliances while providing exceptional service, facilitating client and customer education presentations and identifying future opportunities to increase lead generation. In addition, achieving maximum access for employee education & awareness activity.
At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include::
Work with our Relationship Managers to develop and maintain the strategy for each customer site in your portfolio
Establish and build a strong distribution network to enable the distribution of digital and physical collateral onsite
Obtain access and schedule Novated Lease and Salary Packaging team meeting education presentations in line with strategy and facilitate SP education presentations
Proactivity distribute marketing collateral and look for new marketing opportunities within the sites which will include regular drop ins, newsletters and other digital channels
Pro-actively engage with client and client affiliates such as Unions and other affiliates to identify new opportunities to partner with schools and sponsor employee events
Increase program participation rates toward benchmark levels for each school within the portfolio
Pro-actively engage with Education Co-ordinators, Marketing Co-ordinators and other internal stakeholders to facilitate the successful execution of onsite activity and marketing plans via multiple channels
Act as an advocate on customer’s behalf by communicating employer feedback and information to ensure optimal level of service is provided
To be considered for this role you will possess the following:
Previous experience in a customer service focused position
Keen problem solver who thinks outside the box and has the ability to provide an exceptional customer experience
Proven experience in consulting with others to achieve shared daily targets and meet tight deadlines
Exceptional verbal and written communication skills
Someone who can master complex products and systems effortlessly
What we can offer you:
· Strong culture and the support of a values-based recognition program
· Novated leasing benefits and discounts
· 12 weeks paid parental leave
· Comprehensive learning and development opportunities to support your career growth
· Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
· Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
· Exempt Employee Share Plan
· Volunteer leave & Career break
· MMS Rewards program
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
· We value the skills and attributes veterans can bring to our organisation.
· We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au
At MMS, our purpose is clear: To make a difference to people's lives.
Industry
Financial Services
Company size
1,001-5,000 employees
Founded
1988
Headquarters
Melbourne, Victoria
LinkedIn followers
7,319
With eight brands across the employee benefits, fleet management and disability support industries, MMS employs around 1300 people in Australia and New Zealand.
Established in 1988, MMS blazed the trail for salary packaging in Australia, and we have grown from a small family business to the ASX-listed house of brands we are today.
At MMS, we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.
Our vision – to be a trusted partner that provides solutions in making complex matters simple – reflects our strong nationwide presence and the many long-term clients we partner with including Federal and State governments and some of the largest public and private sector, health and charitable organisations.
Offices: Melbourne Central Tower, Level 21, 360 Elizabeth Street, Melbourne, Victoria 3000, AU
How many Management & Leadership jobs are open in City of Brisbane, Australia right now?
There are currently 492 open management & leadership positions in City of Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in City of Brisbane, Australia?
Companies currently hiring include Griffith Science and Environment, UnitingCare Queensland, Aurecon, UQ School of Mechanical and Mining Engineering, Endeavour Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in City of Brisbane, Australia?
Yes — 206 of the 492 open management & leadership positions offer remote or hybrid work (7 remote, 199 hybrid).
How do I apply for Management & Leadership jobs in City of Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.