Christchurch, Canterbury, New Zealand · On-site
We Go Beyond for A Safer World We Go Beyond for A Safer World Te Tūranga - The Role We have an opportunity for an experienced Customer Support Team Leader to join our Services group, leading a shift‑based team within Tai…
Skills: Team leadership, Incident management, IT service management, ITIL, Customer service
Fulton HoganChristchurch, Canterbury, New Zealand · On-site
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Shakti MatChristchurch, Canterbury, New Zealand · Hybrid
About Us Shakti Mats began in 2014 in a tent and has grown into a fast-moving global e-commerce brand, best known for the Shakti Acupressure Mat. We’re values-led, with deep commitments to ethical production, charity, an…
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Christchurch, Canterbury, New Zealand · Hybrid
Territory Manager, Orthopaedic - Christchurch Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmwork…
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Christchurch, Canterbury, New Zealand · On-site
Company Description About us WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management, provider. We’re committed to safeguarding our beautiful environment through sustainable management …
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Christchurch, Canterbury, New Zealand · On-site
The Athlete’s Foot Assistant Manager | Northlands About the Role We’re seeking an enthusiastic Assistant Manager to join our team at The Athlete’s Foot Northlands! Step into a leadership role within an …
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Christchurch, Canterbury, New Zealand · Hybrid
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why…
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Christchurch, Canterbury, New Zealand · On-site
Acusensus is an Australian technology success story with offices across Australia, the United States, and United Kingdom. Founded in 2018 Acusensus have developed world-leading technology focused on reducing road fatalit…
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Christchurch, Canterbury, New Zealand · On-site
Company Description Ko wai mātou - About us: Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communiti…
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Shakti MatChristchurch, Canterbury, New Zealand · Hybrid
About Us Shakti Mats began in 2014 in a tent and has grown into a fast-moving global e-commerce brand, best known for the Shakti Acupressure Mat. We’re values-led, with deep commitments to ethical production, charity, an…
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Christchurch, Canterbury, New Zealand · On-site
Checkout Supervisor As a Checkout Supervisor at New World Northwood, you’ll be at the forefront of our busy Checkout department, providing great customer service and helping to lead and organise the checkout team. Key re…
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Christchurch, Canterbury, New Zealand · Hybrid
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Christchurch, Canterbury, New Zealand · Hybrid
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why…
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Christchurch, Canterbury, New Zealand · On-site
Company Description Mō mātou | About us New Zealand School of Tourism is the country’s largest private tertiary establishment specialising in training programmes for the airline, travel and tourism industries. We’re also…
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Christchurch, Canterbury, New Zealand · On-site
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Christchurch, Canterbury, New Zealand · On-site
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Christchurch, Canterbury, New Zealand · Hybrid
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Christchurch, Canterbury, New Zealand · On-site
At LifeHealthcare, we’re on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and …
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Christchurch, Canterbury, New Zealand · On-site
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Christchurch, Canterbury, New Zealand · On-site
Company Description Our WM New Zealand Technical Services Division is a specialist team of highly qualified staff with purpose-built processing facilities and specialised Dangerous Goods transport. Our Technical Services…
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Lead and coach a shift-based team of Customer Support Analysts to ensure operational excellence in a 24/7 mission-critical environment. Manage incidents, maintain service levels, and foster a high-performing team culture through effective resource planning and stakeholder communication.
Requires proven experience in a 24/7 technical support or network operations center and demonstrated leadership in a customer-focused setting. A strong understanding of IT Service Management practices, such as ITIL, and the ability to remain calm under pressure are essential.
We Go Beyond for A Safer World
We Go Beyond for A Safer World
Te Tūranga - The Role
We have an opportunity for an experienced Customer Support Team Leader to join our Services group, leading a shift‑based team within Tait's Service Management Centre (SMC).
This role is critical to ensuring the operational excellence of customers' mission‑critical communications networks in a 24x7 environment. You will lead, coach, and support a team of Customer Support Analysts, ensuring high‑quality service delivery, effective incident management, and strong customer outcomes during your allocated shift.
Working closely with other Shift Team Leaders and the SMC Manager, you'll play a key role in maintaining service continuity, performance standards, and a positive, high‑performing team culture.
Key responsibilities include:
Leading and supporting a shift team to deliver exceptional customer service outcomes
Ensuring appropriate shift coverage, effective handovers, and resource planning
Managing incidents, including Major Incidents, through to resolution
Maintaining service levels and meeting agreed SLAs and KPIs
Communicating clearly and confidently with customers and internal stakeholders
Promoting continuous service improvement and best‑practice IT Service Management
Ō pūkenga - About You
You are a natural leader who enjoys working in fast‑paced, technical environments and takes pride in developing people and delivering great service.
You will bring:
Proven experience working in a 24/7 technical support or network operations centre (NOC) environment
Demonstrated leadership or senior team experience in a customer‑focused setting
Strong understanding of IT Service Management practices (ITIL experience preferred)
Confidence managing incidents, priorities, and competing demands
Excellent communication skills and the ability to remain calm under pressure
A coaching mindset, with the ability to motivate, mentor, and support team members
Experience supporting mission‑critical systems or working in a 24x7 operational environment is highly desirable.
We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.
For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.
Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.
Tait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed.
We are encourage applications from all backgrounds to apply.
Sound like your kind of role? If you are looking to take the next step in your career and are ready to work for a high performing organization, alongside talented people, please submit your application with CV and cover letter via our online careers site. Only applications submitted through the official application process will be considered.
Applications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed.
For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com
We are encourage applications from all backgrounds to apply.
Your Critical Communications Partner
Our clients protect communities, power cities, move citizens, harness resources and save lives all over the world. We work with them to create, support and unify the critical communication solutions they depend on to do their jobs. Digital wireless communication forms the central nervous system of everything we do. Around this resilient, robust core we design, develop, manufacture, test, deploy, support and manage innovative communication environments for organizations that have to put their total trust in the systems and people they work with. We’ve worked hard to develop genuine insight into our clients’ worlds, and have pursued engineering, operational and services excellence for more than 40 years. This understanding, and our belief in championing open-standards technology, means we can give our clients the best possible choice and value to achieve the human outcomes they’re driven by. We’re not simply aligned with our clients; we’re devoted to their cause. Tait Communications’ sole dividend receiving shareholder is a charitable trust which shares the company’s operating profits across several donation and investment streams responsible for research and development, regional reinvestment and education. This rare model means clients can rely on Tait Communications to be an independent long-term player in the critical communications industry and to continue to play its role of ‘open-standards champion’.
Offices: 245 Wooldridge Road, PO Box 1645, Christchurch, Canterbury 8053, NZ · Strozzigasse 10, 14, Vienna, 1080, AT · 1315 W Sam Houston Pkwy N, Suite 140, Houston, Texas 77043, US · 148 Robinson Rd, Geebung, Brisbane, Queensland 4034, AU · Avenida Lavandisca 777, Conjunto 131, São Paulo, SP 04515-011, BR
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