Calgary, Alberta, Canada · Hybrid
About the Company Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundati…
Skills: Technical Troubleshooting, Team Leadership, Coaching, Performance Management, Conflict Resolution
Calgary, Alberta, Canada · Hybrid
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Calgary, Alberta, Canada · On-site
IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success…
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Calgary, Alberta, Canada · On-site
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Calgary, Alberta, Canada · Hybrid
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Calgary, Alberta, Canada · Hybrid
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Calgary, Alberta, Canada · On-site
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Calgary, Alberta, Canada · On-site
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicate…
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Calgary, Alberta, Canada · Hybrid
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Calgary, Alberta, Canada · On-site
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Calgary, Alberta, Canada · On-site
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Calgary, Alberta, Canada · On-site
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicate…
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Calgary, Alberta, Canada · On-site
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Research with purpose starts here. At SAIT, the Office of Academic Research Services empowers our community to grow research capacity, foster partnerships and turn ideas into real-world impact—elevating teaching, learnin…
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Calgary, Alberta, Canada · On-site
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Calgary, Alberta, Canada · On-site
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Calgary, Alberta, Canada · On-site
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Calgary, Alberta, Canada · On-site
Project Coordinator Reporting to the Operations Manager (Calgary), the Senior Project Coordinator will work closely with Project Managers and Site Superintendents to ensure project plan administration supports the execut…
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Calgary, Alberta, Canada · On-site
Join Amrize as a District Sales Coordinator and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want t…
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Calgary, Alberta, Canada · On-site
$20/hr–$23/hr
Overview Now Hiring: Full Time ManagerBoston Pizza Seton Boston Pizza Seton is in an up and coming area, busy location — and we’re looking for a hands-on, floor-focused Full Time Manager to grow with us. This is an ideal…
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Calgary, Alberta, Canada · On-site
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t…
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Supervise and coach a team of Technical Service Representatives providing tier 2 support for internet, Wi-Fi, IPTV, and voice services. Monitor performance metrics, handle complex customer escalations, and collaborate with cross-functional teams to improve internal processes.
Requires 2-4 years of experience in a similar role, including at least 2 years in a supervisory or leadership position. Must have hands-on technical troubleshooting experience with broadband services and proficiency in CRM and Microsoft Office tools.
About the Company
Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.
Job Summary:
We are seeking an experienced and motivated Technical Support Supervisor to support our CARE team and oversee Technical Support Representatives. This role involves leading the team to troubleshoot complex technical issues, ensuring the timely resolution of service requests, and maintaining high levels of customer satisfaction. The supervisor will provide guidance, training, and mentorship to team members, monitor performance metrics, and collaborate with other departments to improve processes and systems. This role also involves coordinating escalations, managing shift schedules, and implementing strategies to enhance team efficiency and technical expertise.
What you will be doing:
What we are looking for:
What We Offer:
At Canadian Fiber Optics Corp. our priority is our employees. The “work-hard-play-hard" isn’t just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.
We are consistently working to provide a safe work environment, competitive wages – including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.
Work Schedule:
Connecting All Within Reach
Who we are: Canadian Fiber Optics Corp (CFOC) is a privately held telecommunications company that designs, builds, and operates fiber optic networks to provide high speed internet services in rural / remote communities. From the design and construction of networks to the provision of end user services, to the on-going support of the fiber networks, CFOC is connecting rural communities with the world. Why we do it: We believe in the work we do and the legacy it leaves behind. We make meaningful change possible by connecting people, businesses, and industry to the Internet. We don’t believe anyone should be forced to leave a community because their Internet connection doesn’t allow them to be as connected as they want, or need, to be. We enable network connections in communities where people choose to build their lives; where they work, where they watch their families grow, and where they choose to give back. We don’t believe education, healthcare, connecting with families and friends around the world, or entertainment should be restricted. To learn more about our unique solutions and to advance your connection to the world, contact us.
Offices: 5305 McCall Way NE, 101, 101, Alberta Headquarters , CA
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