What you’ll be doing: Direct a small team of managers to deliver the online delivery operation of the supermarket taking accountability for every delivery going out on time, every time, so our customers get exactly what …
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Full-time
Discount Card, Annual Bonus Scheme, Free Food And Hot Drinks, Holiday Entitlement, Maternity And Paternity Leave, Pension Match
Posted 26d ago
~40 hrs/week
Responsibilities
Direct a team of managers to oversee the supermarket's online delivery operations, ensuring all orders are delivered accurately and on time. Take full accountability for store overnight operations, including people management, scheduling, and KPI compliance.
Requirements
Requires extensive experience leading large teams in fast-paced retail, hospitality, or food service environments with a proven track record of improving KPIs. Must be confident in managing complex employee relations issues and leading organizational change.
Full job description
What you’ll be doing:
Direct a small team of managers to deliver the online delivery operation of the supermarket taking accountability for every delivery going out on time, every time, so our customers get exactly what they need, when they expect it
The department is fast paced with lots of KPIs, you’ll spend time reviewing data and ensuring compliance to processes and procedures
Planning for upcoming key trading activities and events by working closely with the rest of the store leadership team.
Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store.
People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence, and completing disciplinaries.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great Lead Online manager:
A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
Experience of managing managers, in a fast-paced performance focussed environment.
An operator who is comfortable managing alone in the absence of more senior management.
Driven to deliver high performance with a focus on efficiency and engagement.
Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).
Essential Criteria:
Experience leading large teams in a fast-paced, customer-focused environment — you’ve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter.
Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
Leadership experience in an operational environment — whether in retail, hospitality, or food service — where you’ve owned departmental performance and confidently led the store in the absence of senior leadership.
Can evidence leading change — whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you’ve brought people with you and made change stick.
We make good food joyful, accessible and affordable for everyone, every day.
Industry
Retail
Company size
10,001+ employees
Founded
1869
Headquarters
London
LinkedIn followers
481,338
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service.
We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu.
What’s next for Sainsbury’s?
We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.
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