Amsterdam, North Holland, Netherlands · Hybrid
Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the beli…
Skills: Workforce Management, System Configuration, Technical Support, Retail Scheduling, Data Analysis
Amsterdam, North Holland, Netherlands · Hybrid
Job Description & Summary Sluit je aan bij ons team als Senior Associate en maak impact in de publieke sector! Hoe kan je een grote regionale samenwerking tussen zorginstellingen zo inrichten dat deze effectief bestuurba…
Skills: Legal Expertise, Public Sector Knowledge, Project Management, Advising Clients, Strategic Planning
Amsterdam, North Holland, Netherlands · Hybrid
Company:Oliver Wyman Description: Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity t…
Skills: Employee Relations, Performance Management, Employment Law, HR Operations, Stakeholder Management
Amsterdam, North Holland, Netherlands · Hybrid
Job Description & Summary Wil jij impact maken in de publieke sector door complexe fiscale en/of juridische (afhankelijk van je achtergrond en expertise) vraagstukken concreet op te lossen? Werk je graag op het snijvlak …
Skills: Legal Consulting, Tax Law, Project Management, Stakeholder Management, Public Sector Strategy
VioAmsterdam, North Holland, Netherlands · Remote OK
At Vio, we believe booking accommodation should feel fair and effortless, never overwhelming or unclear. As one of the world’s most innovative travel tech platforms, we help millions of users make smarter travel decision…
Skills: Data Products, Sales, Negotiation, Leadership, Revenue Management
Amsterdam, North Holland, Netherlands · On-site
$4k–$5k/mo
Ben jij een ervaren professional binnen de acute psychiatrie die energie krijgt van het coachen van collega's, het coördineren van complexe zorgprocessen en het verder ontwikkelen van een High & Intensive Care (HIC)-afde…
Skills: Acute Psychiatry, Team Coordination, Coaching, Crisis Management, Functional Leadership
Amsterdam, North Holland, Netherlands · On-site
Amazon is seeking an experienced candidate to develop and manage our growing global supply chain as part of Amazon Global Logistics. Since 1995, Amazon has focused on being "Earth's most customer-centric company." Amazon…
Skills: Customs Brokerage, Risk Management, Compliance Operations, Trade Regulatory Requirements, Product Classification
Amsterdam, North Holland, Netherlands · Hybrid
People & Culture Internship About the role Are you passionate about people, culture, and sustainability? At SkyNRG, we’re on a mission leading the change in the energy transition by producing and supplying high‑integrity…
Skills: Onboarding, Employee Experience, Internal Communications, Talent Reviews, Learning & Development
Amsterdam, North Holland, Netherlands · On-site
Customer Journey Expert III – Tribe Lending - Collateral Management At ING, we are transforming the end-to-end Collateral journey to create smarter, more scalable and more compliant lending processes for our Wholesale Ba…
Skills: Lending, Collateral Management, Software Development Lifecycle, Requirements Gathering, Stakeholder Management
Amsterdam, North Holland, Netherlands · On-site
About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're b…
Skills: Project Coordination, Stakeholder Engagement, Monitoring And Evaluation, Process Improvement, Research
Amsterdam, North Holland, Netherlands · Hybrid
About the Role The Creator Marketing Manager is the driving force behind translating the digital zeitgeist—viral trends, emerging sounds, and internet culture—into high-impact social media and creator strategies. Operati…
Skills: Creator Marketing Strategy, Social Media Strategy, Cultural Analysis, Roster Management, Trend-Jacking
Amsterdam, North Holland, Netherlands · On-site
$4k–$5k/mo
Ben jij een bevlogen verpleegkundige die energie krijgt van het verbeteren van zorg én het coachen van collega’s? Wil jij werken op een moderne locatie met ambitie, waar jouw expertise daadwerkelijk verschil maakt in het…
Skills: Quality Assurance, Nursing Coaching, Elderly Care, Clinical Auditing, Incident Analysis
Amsterdam, North Holland, Netherlands · On-site
$4k–$6k/mo
Bij het Antoni van Leeuwenhoek draait alles om één missie: a cure for every cancer and excellent care for every patient. Ook op onze afdeling Radiotherapie is dat geen abstracte belofte, maar dagelijkse werkelijkheid. Wi…
Skills: Capacity Planning, Personnel Planning, Logistics Management, Process Optimization, People Management
AveryAmsterdam, North Holland, Netherlands · On-site
$250/hr–$500/hr
<p>Avery is a Hiring Intelligence Engine - AI agents that source, screen, and schedule, on a system that gets smarter with every hire. Early-stage, Amsterdam, real paying customers. You'll get a front-row seat to how we …
Skills: Product Research, Specification Writing, Product Testing, User Feedback Analysis, Product Insight
Amsterdam, North Holland, Netherlands · Hybrid
Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practica…
Skills: Customer Success Management, Enterprise Onboarding, API Integrations, Prompt Engineering, Project Scoping
Amsterdam, North Holland, Netherlands · On-site
We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers. From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, O…
Skills: Project Management, SaaS Implementation, Stakeholder Management, Risk Management, Agile
Amsterdam, North Holland, Netherlands · On-site
$35k–$58k/yr
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Who Y…
Skills: Team Leadership, Store Operations, Retail Management, Clienteling, Performance Analysis
Amsterdam, North Holland, Netherlands · On-site
Commercial/Sales & Market Partner/potential GM (equity and commission) for the Dutch market for a new global B2B experiential group with a mission -- to elevate the human condition in workplaces. The offer: Culture Vital…
Skills: B2B Enterprise Sales, Market Management, Account Management, Strategic Leadership, Entrepreneurship
Amsterdam, North Holland, Netherlands · On-site
Corporate Retreat Providers & Organisers Location: Global incl. Netherlands. Culture Vitale is growing its corporate retreats partners - would this be you Culture Vitale is a platform which curates “Sessions of Vitality”…
Skills: Retreat Organization, Corporate Event Planning, Client Relationship Management, Wellbeing Programming, Leadership Development
Amsterdam, North Holland, Netherlands · Hybrid
WHO ARE WE? ROPU MIDI is a Regional Operating Unit that covers all local Human Pharma and Animal Health Operating Units across Belgium, Denmark, Norway, Finland, Greece, Portugal, Sweden, and The Netherlands. MIDI has a …
Skills: Healthcare Compliance, Animal Health Compliance, Anti-bribery, Anti-corruption, People Leadership
Amsterdam, North Holland, Netherlands • Hybrid
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Act as the functional owner of the WFM platform for EMEA retail stores, managing system configuration and the 2026 implementation. Provide first-line technical support and training to store teams while analyzing workforce data to optimize scheduling efficiency.
Requires at least 2 years of experience in technical support, preferably with WFM tools like Legion, StoreForce, or Kronos. Candidates should have a strong understanding of retail scheduling principles and experience in data analysis.
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
New Balance is seeking a Retail Workforce Management Specialist to act as the functional owner of our WFM platform supporting EMEA retail stores in collaboration with Global and Regional Retail Operations. In this role, you will sit at the intersection of technology and retail operations, ensuring the efficient operation of the scheduling engine and providing a positive first-line user support to our store teams.
The new WFM system will launch in 2026, and this role will be critical in ensuring a smooth implementation. You will partner closely with Retail Operations, IT, Finance, and HR to translate business needs into effective system configuration, provide support to our retail stores, and evolve the platform as our retail business grows. This role plays a critical part in shaping how labour is planned, scheduled, and optimized across the store network.
MAJOR ACCOUNTABILITIES:
Configuration and Management:
Act as the functional owner for the WFM tool within EMEA working in collaboration with global and regional retail operations.
Lead the implementation of the new WFM system including communication and training.
Configure and maintain the WFM scheduling engine to optimize workforce planning and resource allocation.
Implement updates and enhancements to the WFM tool to meet evolving business needs in line with Retail Operations.
Review products and assess how new feature functionality would be implemented and users trained on new function
Ensure that the WFM helps enhance overall store productivity while positively impacting the associate experience.
User Support:
Provide first-line support to users, addressing technical issues and queries related to the WFM tool.
Conduct training sessions and leverage user documentation to assist associates in effectively utilizing the tool.
System Monitoring:
Monitor system performance and troubleshoot issues to ensure the WFM tool operates smoothly.
Collaborate with IT and other departments to resolve technical problems and improve system functionality.
Data Analysis:
Analyze workforce data to identify trends and make recommendations for improving scheduling efficiency.
Configure self-service reports for users within the WFM tool.
Collaboration
Directly support and collaborate with all EMEA retail stores.
Ability to partner with and communicate across multiple stakeholder groups; Retail Operations – regional and global, Training, IT, Finance, HR.
Work with other regions within NB to share and leverage best practices as WFM rolls out globally.
REQUIREMENTS FOR SUCCESS:
Minimum of 2 years of experience in a technical support role, preferably with a focus on workforce management tools.
Legion WFM experience preferred or experience on a comparable package (StoreForce, Workday, Kronos, etc)
Experience of operating in a retail environment preferred
Proficiency in configuring and managing workforce management tools
Strong understanding of retail scheduling engines and workforce planning principles.
Experience with database management and data analysis.
Strong communication skills to interact with users and deliver training.
Excellent problem-solving skills and the ability to provide effective user support directly with retail stores.
BENEFITS:
Discretionary Bonus Opportunity
Discount on the health insurance
8% holiday allowance
Flexible Working Hours
Pension Scheme
25 days Annual Leave per year
Up to €300 travel allowance each month
Hybrid working
On-site Gym
Employee Discount
Work from-home allowance
Home working equipment
Sports subscription services
Flexibility to work 20 days from anywhere each year
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
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New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Offices: 20 GUEST ST, Boston, Massachusetts 02135, us
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