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The Assistant Store Manager will lead by example to foster a high-performance culture while coaching and developing team members to deliver exceptional customer experiences. They are also responsible for supporting daily store operations, managing escalated customer enquiries, and driving team engagement through goal setting and collaboration.
Requirements
The ideal candidate possesses strong leadership skills, a customer-first mindset, and the ability to remain calm under pressure. They should have a solid understanding of retail operations and demonstrate the ability to build an inclusive and adaptable team environment.
Full job description
As one of Australia’s top telecommunications providers, Optus connects more than 11 million customers daily across mobile, broadband and digital products.
We’re looking to bring on board a supportive, driven and people‑focused Assistant Store Manager to join our Northpark team. If you love developing others, energising a team, delivering outstanding customer experiences and stepping into a challenge of leadership with confidence, then take the next step in your career with us.
At Optus, we collaborate with purpose, support one another, take accountability, act with integrity and celebrate our wins as one team. Together, we learn, grow, overcome challenges and build genuine connections, both with our customers and with each other. As a Second in Charge, you’ll play a key role in helping to develop the store’s culture, driving performance outcomes and contributing to its overall success.
What you’ll do:
Lead by example, supporting your Store Manager to create a positive, high‑performance culture where your team feels motivated, included and confident to shine.
Support the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day‑to‑day support, helping them deliver exceptional customer experiences.
Help to maintain an energised, customer‑first environment that feels warm, welcoming and inspiring for both customers and your team.
Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance, efficiency and customer experience.
Handle escalated customer enquiries with calm professionalism, modelling effective de‑escalation techniques and guiding the team through various situations.
Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.
What you bring:
Supportive Leadership: You empower others through your actions, integrity and encouragement, helping people to perform at their best.
Customer‑First Coaching: You lead by example, coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions.
Calm Under Pressure: You stay composed during reactive or complex situations, modelling effective de‑escalation and helping your peers to manage challenges with care.
Operational & Business Awareness: You have a strong grasp of retail operations, know what drives performance, and showcase balanced step up to leadership with store efficiencies.
Team Culture & Adaptability: You support to build an inclusive team environment and stay flexible and solutions‑focused when priorities shift or customer needs change.
What’s in it for you?
Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail partners.
Competitive leave policies, including additional 'Connected’ day to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
Not sure you meet every requirement? Don’t let that hold you back. We value potential just as much as experience, and this role might be exactly where your next chapter begins.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.
Singtel Group is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, digital services and digital infrastructure including regional data centre arm Nxera and regional IT services arm NCS. The Group has presence in Asia, Australia and Africa and reaches over 820 million mobile customers in 20 countries.
Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future.
Offices: 10 Eunos Road 8, Singapore Post Centre #07-31, Singapore, 408600, SG
How many Management & Leadership jobs are open in Adelaide, Australia right now?
There are currently 664 open management & leadership positions in Adelaide, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Adelaide, Australia?
Companies currently hiring include AECOM, KBR, Inc., Turner & Townsend, OTR, City of Adelaide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Adelaide, Australia?
Yes — 213 of the 664 open management & leadership positions offer remote or hybrid work (9 remote, 204 hybrid).
How do I apply for Management & Leadership jobs in Adelaide, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.