We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
Responsibilities As a Technical Support Analyst, you are passionate about leveraging your technical expertise to provide seamless and efficient support solutions. You can apply your knowledge to assist customers in navig…
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Full-time
Career Development Programs, Competitive Compensation, Benefits Packages
Posted 13d ago
~40 hrs/week
Responsibilities
Lead complex BPO and back-office operations while connecting operational performance to financial results and client satisfaction. Drive operational excellence through workforce optimization, process simplification, and the management of contractual KPIs.
Requirements
Proven experience as an Operations Manager in BPO or process-driven environments with advanced Excel proficiency and strong analytical skills. Must demonstrate leadership presence and the ability to manage diverse stakeholders and executive-level business reviews.
Full job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Expected Profile
Proven Operations Manager with experience leading complex BPO, back-office, logistics, insurance, or process-driven operations.
Highly proactive and naturally curious; identifies risks and opportunities before they become operational issues.
Operates independently and does not require constant direction, follow-up, or handholding.
Strong business acumen with the ability to connect operational performance to financial results, client satisfaction, and business outcomes.
Obsessed with operational excellence, workforce optimization, productivity improvement, and process simplification.
Expert in root cause analysis and capable of translating data into actionable business decisions.
Strong analytical skills with advanced Excel proficiency (Pivot Tables, XLOOKUP/VLOOKUP, Index Match, Power Query preferred) and experience creating executive-level reports and business reviews.
Comfortable presenting performance, insights, risks, and action plans directly to Directors, Clients, and Executive Leadership.
Challenges the status quo and continuously identifies opportunities for automation, efficiency, and scalability.
Strong leadership presence with the ability to influence managers, team leaders, support groups, and clients.
Demonstrated ability to drive accountability and performance management at all organizational levels.
Excellent stakeholder management skills, capable of partnering effectively with WFM, QA, Training, Recruitment, HR, IT, and Client Leadership.
Strong decision-maker who can operate effectively in ambiguous situations with limited guidance.
Sense of urgency with a bias for action and execution.
Experience managing programs with contractual KPIs, service levels, productivity targets, and staffing commitments is highly preferred.
Experience leading client-facing business reviews, operational reviews, and strategic planning sessions is strongly preferred.
Join the A-Team and experience the A-Life!
Related keywords
BPOContact CenterBack OfficeKPIsService LevelsPivot TablesXLOOKUPVLOOKUPPower QueryRoot Cause AnalysisWorkforce ManagementQuality AssuranceStaffingAttritionProductivityScalability
Acquire Intelligence helps companies grow faster and operate smarter through intelligent outsourcing and AI consulting.
We deliver innovative, data driven services across back office, contact center, customer experience, and digital operations. Our global outsourcing solutions include Remote Teams, Co-sourcing, and comprehensive managed services across both onshore and offshore delivery. Each solution is designed to deliver real outcomes and lasting impact.
We take an entrepreneurial approach. Fast moving, accountable, and focused on results using our proven framework of Automate. Eliminate. Reallocate.
We identify opportunities to automate with intent, remove inefficiencies, and shift work to where it creates the most value.
With teams in Australia, the United States, the Philippines, and the Dominican Republic, we bring global reach with hands on execution. And while we lead with technology, people remain at the heart of everything we do.
Founded in 2006, we are Safe, Flexible and Innovative. This is how Acquire Intelligence transforms businesses with intelligent solutions.
www.acquire.ai
Offices: Level 15, 10 Queens Road, Melbourne, VIC 3004, AU · Level 37 Robinsons Cyberscape Beta, Topaz & Ruby Rds., Ortigas Center, Pasig City, Metro Manila 1600, PH · Eastwood Avenue, Eastwood City Cyberpark, Level 6, 1800 Building, Bagumbayan, Quezon City, Metro Manila 1110, PH · Shaw Boulevard, LG-C Left Wing Lower Ground Floor Worldwide Corporate Center, Mandaluyong City, Metro Manila 1552, PH · Av. Winston Churchill No. 1001, Torre Acrópolis, piso 19, R.D., Santo Domingo, RNC: 131-29105-8, DO
SalesTechnical SupportCustomer ServiceCall CenterCollections and ForbearanceAccountingMarketing Servicesand Back OfficeInformation TechnologySoftware
How many Logistics jobs are open in Pasig, Philippines right now?
There are currently 22 open logistics positions in Pasig, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Pasig, Philippines?
Companies currently hiring include Acquire Intelligence, The Magnum Ice Cream Company, AboitizPower, ClearSource LLC, Jollibee Group North America, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Pasig, Philippines?
Yes — 14 of the 22 open logistics positions offer remote or hybrid work (3 remote, 11 hybrid).
How do I apply for Logistics jobs in Pasig, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.