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Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior$8.0B raised
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Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Mid level
HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HA…
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Customer Service Order Management Coordinator with German
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Annual Bonus, Comprehensive Benefits Package
Posted 40d ago
Apply by Jul 3
~40 hrs/week
Responsibilities
Responsible for supporting the Cluster Supply Chain team through order management, fulfilment, and general customer service administration. Key duties include coordinating field supply chain communications and collaborating across departments to resolve issues and implement business actions.
Requirements
Requires a university degree and proficiency in both English and German, with at least one year of experience in customer order management. Proficiency in SAP and the Microsoft Office package, particularly Excel, is highly desired.
Full job description
Overview
Location Overview
Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.
This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs. It will require a collaboration with all departments supporting SC in terms of solving issues and implementing business actions.
Responsibilities
Functional Responsibilities
Order Management & Order Fulfilment:
Capture Order (excl. order validation) – Receive standard order details from sales and capture order in the system (standard and promotion order not including samples/ donations)
Change Order – Receive order change request from Sales and update the same in the system
Check pricing
Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
Conduct Credit Check – Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order
Proactive out-of-stock communication in case of exceptions
Perform stock check and confirm quantities – Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on operational ATP topics with supply planning
Create delivery in the system – Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status
Close unconfirmed orders – Identify undelivered orders and items; Cancel and close the undelivered orders
Optimize and create filler orders - Agreeing with customer if extra order can be created
Manage returns:
Create return delivery and inform sending WH and 3PL about pick up order
Align on issue resolution with customer
Receive notification about return delivery from customer/sales (in rare cases – only large quantity errors, health issues, damages etc.)
Other activities:
Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements
Coordination between call center and departments (in person, by phone, zoom meetings, email)
People Responsibilities:
Develop winning relationships with key stakeholders within the Cluster Supply Chain function and DACH BU SC teams, embedding GBS Supply Chain services within the organization
Support the Customer Service Lead with all initiatives to improve GBS service offerings
Qualifications
University degree;
Proficiency in English and German;
Previous exposure to similar role is a plus;
Prior exposure to SAP is a plus;
Minimum 1 year' experience within customer order management role, able to demonstrate good stakeholder management and alignment to external customer needs and expectations.
Abilities:
Excellent analytical skills and numerical abilities;
Able to handle multiple projects within tight deadlines.
Compensation and Benefits:• The expected starting compensation range for this position is 79400,0 PLN annually (gross).• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.• This role is eligible for an annual bonus, based on performance and eligibility.• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility.
The ‘Internal Reporting Procedure’ for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab.
PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place.
Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day.
A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.
Join us. Dare for Better.
Offices: 700 Anderson Hill Road, Purchase, New York 10577, US · 63 Kew Road, Richmond, Surrey TW9 2QL, GB · PepsiCo International - UK & Ireland, 1600 Arlington Business Park, Theale, Berkshire RG7 4SA, GB · WTC ALMEDA PARK - Pl. de la Pau s/n, Edificio 7, Planta Baja, Cornella de Llobregat, Barcelona, Cataluña 08940, ES · 1480 Chattahoochee Ave NW, Atlanta, GA 30318, US
How many Logistics jobs are open in Krakow, Poland right now?
There are currently 220 open logistics positions in Krakow, Poland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Krakow, Poland?
Companies currently hiring include KION Group, FedEx, Capgemini, InPost Group, Westinghouse Electric Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Krakow, Poland?
Yes — 123 of the 220 open logistics positions offer remote or hybrid work (6 remote, 117 hybrid).
How do I apply for Logistics jobs in Krakow, Poland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.