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Full-time
high school
Posted 77d ago
~40 hrs/week
Responsibilities
The Customer Service Manager is responsible for leading a team of representatives to ensure efficient order processing, customer satisfaction, and on-time deliveries. They also manage production scheduling, provide plant tours, and resolve customer complaints while maintaining adherence to quality standards.
Requirements
Candidates must have at least five years of experience in customer service and possess strong leadership and communication skills. A high school diploma or GED is required, along with an understanding of company quality systems and safety protocols.
Full job description
Description
Position Summary
This position is responsible for providing excellent customer service in an efficient and profitable manner, to increase customer satisfaction, loyalty, retention and to meet their expectations. The ideal candidate will have strong leadership, technical expertise, and the ability to manage multiple tasks in a fast-paced environment with a commitment to safety and quality.
Role and Responsibilities
Responsible for all computer input required for the position.
Answer phone calls related to customer questions and resolve problems/ complaints.
Take customer orders over the phone and write up orders.
Provide verbal or written quotations to customers.
Schedule trucks for outgoing shipments.
Schedule production in Handmade and Rotary hose departments.
Work with the Shipping department to help expedite orders and provide customers with on-time deliveries.
Provide plant tours.
Must be familiar, and follow, all standard operating procedures and guidelines.
Knowledge of how and where to locate procedures and forms relevant to this position.
Lead a team of customer service representatives
Motivate, train and guide the customer service department
Requirements
Required Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential job functions.
Indoctrination and understanding of NRP’s Quality Manual and specified requirements regarding job responsibilities.
Five years minimum experience in customer service or related work experience.
In-depth knowledge of products manufactured.
Hose and fitting knowledge preferred.
Strong literacy and comprehension skills.
Computer, telephone and customer service skills.
Excellent written and oral communication skills.
Education
High school diploma or GED.
Completion of company indoctrination.
Successful completion of safety training programs.
Understanding of the company’s Quality System and processes.
Serving American industries with high quality USA-made hydraulic/industrial hose & fitting products since 1945.
Industry
Manufacturing
Company size
201-500 employees
Founded
1945
Headquarters
La Porte, Indiana
LinkedIn followers
1,560
Proudly American. Proven for over 80 years.
NRP Jones is a trusted U.S. manufacturer and distributor of premium hydraulic and industrial hose, as well as, fittings, adapters, assemblies, equipment, and accessories, proudly made and tested in our own domestic facilities located in Nephi, Utah and La Porte, Indiana. We serve the core industries that keep America running—agriculture, construction, oil field, manufacturing, and more—with engineered solutions built for performance, safety, and reliability.
What sets us apart?
⭐ Manufactured in the USA
🧠 In-house engineering, testing, certification, and innovation
🔩 Custom and standard solutions including assemblies
💪 Hand built hose solutions up to 24”
🛠️ ISO 9001 & API 7K certified facilities
We’re committed to manufacturing excellence, responsive service, and supply chain stability you can count on. And we’re growing—check out our career opportunities at www.nrpjones.com/careers or visit our LinkedIn Jobs Page.
When it comes to quality, safety, and domestic dependability—NRP Jones is the choice that delivers.
📩 Questions? Reach us at: [email protected]
🎙️ Watch Our Episode on "Building Energy" Podcast: https://www.youtube.com/watch?v=8CgkJlfXrYE
📣 Name "Domestic Hose Manufacturer of the Year 2025" by Manufacturing Outlook: https://www.themanufacturingoutlook.com/nrp-jones
📣 Named one of Business Chief Insight’s Top 10 Innovators for 2024: https://businesschiefsinsight.com/how-is-nrp-jones-unique-in-the-industry/
📣 Featured on Manufacturing Today: https://manufacturing-today.com/news/leading-provider-of-hydraulic-solutions-nrp-jones-revitalizes-its-80-year-legacy-under-new-leadership/
📣 Featured on Africa Mining & Construction: https://miningandconstructionafrica.com/january-march-2025-edition/
Offices: 302 Philadelphia St, La Porte, Indiana 46350, US
Industrial hosefittingshosehydraulic hose & fittingsassembly equipmentoil field productsand adapters3D PrintingManufacturing
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