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Full-time
bachelor degree
Comprehensive Healthcare Benefits, Company Supported Wellness Program, Onsite Fitness Center, Professional Development Opportunities, Training, Resources And Tools
Posted 37d ago
~40 hrs/week
Responsibilities
The specialist serves as the primary customer service contact for corporate and regional accounts, ensuring efficient transactions and high service standards. They coordinate with distributors and internal teams to resolve delivery issues and maintain accurate dealer records.
Requirements
Candidates should have a college degree or equivalent experience with at least three years of related professional experience. Proficiency in MS Office and strong analytical and communication skills are required.
Full job description
Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
be your best self
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job:
Serving as the Customer Service pillar of our Enterprise system, the Account Specialist supports all of Interstate’s accounts, their local Dealers/Stores, our Account Executives/Managers, Distributor partners, and other cross-functional teams. The Specialist role serves as a critical element to keeping our accounts functioning efficiently and ensuring all transactions and service needs are met with high standards.
Account Specialist Overview:
Be the model and expert on providing world class service levels to all customers, both externally and internally.
Primary support contact for IB’s Corporate and Regional customers and Distributor partners.
Direct partnership with Sales and Account Executive/Management teams to effectively manage and support the customers program specifics and support expectations.
Work with Account headquarters and servicing Distributors to ensure service levels are met and transactions are processed timely.
Proactively monitor and assess day-to-day operations and account program specifics to identify areas of opportunity for improvements and work with the Account Executive/Managers and IT/Internal Support on implementation as needed.
Maintain accurate Dealer records in all systems with regards to additions, updates, terminations, and mass reconciliations.
Coordinate Dealer updates and servicing needs with Distributors.
Transactional and tactical support regarding order errors and modifications, delivery ticket inquiries and resolutions, proof of deliveries, undelivered orders, etc.
Monitor open orders and contact Distributors regarding incomplete deliveries, emphasizing on those with delivery status of 10-day-plus aging.
Continuous coordination with cross-functional teams to ensure product is being delivered on-time (OTIF), issues are resolved, delivery discrepancies and delinquencies are addressed, etc.
Facilitate communications to Business Consultant/Regional Managers for Distributor support as needed.
Work with IT and/or Internal Support regarding program defects and system issues.
Assist with new account launches as assigned/needed, including system testing prior to launch.
Utilize CSM tool to track and measure all incoming and outgoing inquiries.
Serve as the Subject Matter Expert (SME) on Account Support processes while working cross-functionally with the Distributor Group, SCM, Finance, and other teams to resolve issues.
Initiate standards within your own processes, and as it relates to each account program or Distributor, for interdepartmental efficiencies.
The ideal candidate will own and drive customer relations and satisfaction by delivering world class service with Excellence, while also taking the lead on communicating with Account Executive/Managers and the Distributor Group regarding our customer’s needs, issues, and service expectations.
Qualifications:
College degree or equivalent work experience
Minimum three (3) years related experience
Proficient in MS Office Applications
Discernment to recognize critical problems
Creative ability to identify strategic methods for improving systems and controls issues
Good analytical skills
Detail oriented
Team Player
Ability to multi-task and prioritize
Excellent verbal and written communication skills
Self-starter/self-disciplined
Familiarity with battery business and products preferred
Familiarity with Interstate Distributor operations preferred
Willingness to travel occasionally (e.g. semi-annual program reviews)
Work Environment:
Require minimal supervision
Ability to sustain posture in a seated position for prolonged periods of time
Prolonged use of personal computer & telephone - 90%
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
Built to top industry standards, Interstate Batteries has been technician’s choice for 9 years and counting and is the No. 1 replacement brand battery in North America. Our business is powered by a Distributor network of 300 wholesale warehouses and backed up by more than 200,000 Dealers around the world as well as 200 All Battery Center franchise stores. Guided by a set of common values, we’re committed to enriching lives as we deliver the most trustworthy source of power to the world – now, and for generations to come.
At Interstate we are driven by our unique combination of proven experience, integrity and heart – determined to meet the needs of those we serve today, while thinking ahead to what they’ll need tomorrow. We are committed to standing behind everything we do and delivering the excellence that professionals trust.
Now over a billion dollar, privately held corporation, Interstate thrives on our innovation and our old-fashioned business principles – founded on treating others like we would like to be treated.
Our strong company culture and commitment to our employees have also earned us spots among the Top 100 Places to Work with the Dallas Morning News and on the list of Top 150 National Places to Work.
Three lines of business make up our enterprise, employing more than 1,700 team members nationwide.
--Interstate Batteries and Our Distributor Network
--Interstate Batteries Recycling, Inc.
--Interstate All Battery Center
Offices: 12770 Merit Drive, #1000, Dallas, Texas 75251, US · 4301 121st Street, Urbandale, Iowa 50323, US
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There are currently 1,919 open logistics positions in Dallas, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Dallas, TX?
Companies currently hiring include Domino's, Dollar Tree Stores, Niagara Bottling, Lowe's Companies, Inc., Worldwide Flight Services (WFS), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Dallas, TX?
Yes — 127 of the 1919 open logistics positions offer remote or hybrid work (48 remote, 79 hybrid).
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