Jobs at Certified Group (Now Hiring) — 30 open

Customer Experience Rep

Burbank, California, United States · On-site

Entry level

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratorie…

Skills: Customer Relations, MS Office, Salesforce, Problem Solving, Decision Making

Certified Group

Sample Login Technician

Columbus, Ohio, United States · On-site

Entry level

Skills: Sample Processing, LIMS, Data Entry, Laboratory Safety, Quality Assurance

Certified Group

Micro Tech

Columbus, Ohio, United States · On-site

Entry level

Skills: Aseptic Techniques, Microbiological Testing, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Micro Tech

Columbus, Ohio, United States · On-site

Entry level

Skills: Aseptic Techniques, Sample Preparation, Microbiological Testing, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Project Coordinator

London, England, United Kingdom · Remote OK

$60k–$65k/yr

Mid level

Skills: Analytical Thinking, Problem Solving, Project Coordination, Technical Expertise, Customer Focus

Certified Group

Lab Tech

Kitchener, Ontario, Canada · On-site

$18/hr–$19/hr

Entry level

Skills: Physical Measurement, Inventory Management, Sample Preparation, Laboratory Quality Policy, SOP Compliance

Certified Group

Lab Analyst

Kitchener, Ontario, Canada · On-site

$23/hr–$25/hr

Entry level

Skills: Sample Analysis, Instrument Calibration, LIMS, QC Result Evaluation, Equipment Troubleshooting

Certified Group

Laboratory Services Supervisor

Allentown, Pennsylvania, United States · On-site

$65k–$80k/yr

Mid level

Skills: Laboratory Leadership, Staff Training, Mentoring, Quality Control, ISO 17025 Compliance

Certified Group

Micro Technician

Turlock, California, United States · On-site

Entry level

Skills: Aseptic Techniques, Microbiological Testing, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Micro Lab Tech (1st Shift)

Omaha, Nebraska, United States · On-site

Mid level

Skills: Aseptic Techniques, Microbiological Testing, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Logistics Supervisor

Dallas, Texas, United States · On-site

Mid level

Skills: Courier Management, Fleet Management, Inventory Management, Logistics Coordination, Regulatory Compliance

Certified Group

Micro Tech

Minneapolis, Minnesota, United States · On-site

Entry level

Skills: Aseptic Technique, Microbiological Testing, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Micro Lab Tech

Allentown, Pennsylvania, United States · On-site

Entry level

Skills: Aseptic Techniques, Microbiological Testing, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Quality Assurance Director

Burbank, California, United States · Hybrid

$150k–$180k/yr

Senior+

Skills: Quality Management System (QMS), Regulatory Compliance, ISO/IEC 17025, GMP Regulations, Internal Auditing

Certified Group

Courier

Amarillo, Texas, United States · On-site

Mid level

Skills: Customer Service, Attention To Detail, Organization, Reliability And Dependability, Safety Awareness

Certified Group

Courier

Calgary, Alberta, Canada · On-site

Mid level

Skills: Customer Service, Attention To Detail, Organization, Reliability, Safety Awareness

Certified Group

Lab Tech

Calgary, Alberta, Canada · On-site

Entry level

Skills: Microbiological Testing, Aseptic Techniques, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Part-time Courier

Dallas, Texas, United States · On-site

Mid level

Skills: Customer Service, Attention To Detail, Organization, Reliability, Safety Awareness

Certified Group

Testing Lab Customer Service Rep

San Antonio, Texas, United States · On-site

Mid level

Skills: Customer Service, Problem Solving, Salesforce, CRM, Client Relations

Certified Group

Courier

Minneapolis, Minnesota, United States · On-site

Mid level

Skills: Customer Service, Attention To Detail, Organization, Reliability, Safety Awareness

Customer Experience Rep

Certified Group

Burbank, California, United States • On-site

Apply

Entry level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Full-time
bachelor degree
Posted 1d ago
~40 hrs/week

Responsibilities

Acts as the primary interface between clients and the laboratory to handle daily requests and route inquiries to subject matter experts. Ensures a positive customer experience by monitoring report due dates and proactively communicating updates to clients.

Requirements

Requires a Bachelor's degree in business or science, with a preference for studies in marketing, communications, or scientific fields. Prefers one or more years of experience in customer relations and proficiency with MS Office and Salesforce.

Full job description

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

We are currently looking for a Customer Service Representative to join our team!

In this key role you will be the primary interface between the clients and the laboratory for daily phone interactions and routine daily client requests. This role is responsible for all client services work necessary to support the field sales team and lab, sample submissions, and related duties. This position will route requests to the appropriate expert: Supervisor, Associate Director, Director of Laboratory Technical Services, Technical Supervisor, Lab Manager, as well as other subject matter experts to assist clients, managing follow-up to ensure responses are received by the customer in a timely manner.

ESSENTIAL RESPONSIBILITIES:

Works directly with clients, technical teams, and sales to ensure the optimum customer experience.
Provides proactive customer service to include contacting customers via phone, email, video chat and other means to communicate relevant information and updates about their testing.
Monitors testing report due dates, follows up with lab managers on delayed due dates and proactively informs the customer of any delays prior to the initially anticipated due date.
Ensures all customer inquiries, by all points of communication, are handled in a timely and efficient manner. Ensures that all client issues are resolved.
Keeps a pulse on client interactions and proactively communicates escalating issues to the Laboratory Director and Sales.
Routes customer requests and complaints to the appropriate team members and follows-up to ensure a timely closure of each case.
Carries out client requests per instructions and keeps appropriate records.
Collaborates with sales on current and new business opportunities.
Assists management and sales in client relations, client communications, client literature dispersal (to include special presentations, letters, mail outs, memos, overnight shipping, and packets), special arrangements or administrative projects and standard operating procedures.
Awareness of processes, procedures, and techniques in accordance with the Certified Group’s Methods Manual, Quality Manual, Chemical Hygiene Plan, Safety Manual, and approved laboratory procedures as they relate to the administrative functions of the laboratory.
Performs other duties as needed.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in business or science required. Studies in marketing, communications, microbiology, chemistry, food, pharmacology, or cosmetic sciences are preferred.
One or more years of experience in customer relations to include clerical assistance, customer service, MS Office software usage, and Salesforce usage are preferred.
Applied business experience with food, cosmetic, nutraceuticals, or CPG related companies desired.
Laboratory and scientific experience are a plus.
Equivalent combination of education and experience acceptable.
Ability to read and comprehend instructions, correspondence, and memos and convert them into action.
Must have effective verbal and written communication skills, strong problem-solving and decision-making skills.
Commitment to detailed, accurate, and timely results.
Ability to multi-task, plan, and organize.
Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Some schedule flexibility will be required as work load my vary from week to week.
Must be able to work constructively with others in a traditional office environment.
Comfort with prolonged sitting and viewing of computer screens.
Ability to work effectively under stress with interruptions and deadlines.
Ability to think logically and plan strategies to achieve desired outcomes.

Schedule & Pay: Starting pay is $25/hr and hours are Monday-Friday from 8am-5pm.

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The compensation details provided below reflect the expected pay range for this role, based on the selected compensation structure and applicable guidelines. Actual pay within this range may vary depending on factors such as experience, skills, qualifications, and geographic location. Additional components of total rewards—such as bonuses, benefits, or incentives—may also apply where applicable.

Salary Range for Pay Transparency

$25—$25 USD

By applying, you acknowledge that Certified Group will process your personal information for recruitment and hiring purposes in accordance with our Applicant Privacy Policy. California residents may review additional information about how we collect and use personal information, including retention and rights, in our California Notice at Collection. To view our Privacy Policy, click the link here: Certified Group Privacy Policy

We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.

Related keywords

Customer ExperienceLaboratory TestingRegulatory ConsultingFood SafetyCosmeticsNutraceuticalsCPGSalesforceMS OfficeAnalytical ChemistryToxicologyGMPISO-accreditedFDAUSDA

About Certified Group

LinkedIn Visit site

So The World Can Trust In What It Consumes®

Industry: Biotechnology Research
Company size: 1,001-5,000 employees
Founded: 2019
Headquarters: Melville, New York
LinkedIn followers: 13,937

Certified Group partners with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes®. Our network of 30+ North American laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries. Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc.

Offices: 65 Marcus Drive, Melville, New York 11747, US · 6281 Chalet Dr, Commerce, California 90040, US · 1169 Warner Avenue, Tustin, CA 92780, US · 3241 Liberty Square Parkway, Turlock, CA 95380, US · 2505 Diehl Road, Aurora, IL 60502, US

Food Safety TestingMicrobiologyAnalytical ChemistryCosmetic TestingDietary Supplement TestingFood AnalysisSeafood DecompositionRegulatory ConsultingAuditingCannabis Testing

View all jobs at Certified Group

About Certified Group

LinkedIn Visit site

So The World Can Trust In What It Consumes®

Industry: Biotechnology Research
Company size: 1,001-5,000 employees
Founded: 2019
Headquarters: Melville, New York
LinkedIn followers: 13,937

Food Safety TestingMicrobiologyAnalytical ChemistryCosmetic TestingDietary Supplement TestingFood AnalysisSeafood DecompositionRegulatory ConsultingAuditingCannabis Testing

View all jobs at Certified Group

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Jobs at Certified Group (Now Hiring) — 30 open

Certified Group

Customer Experience Rep

Burbank, California, United States · On-site

Entry level

Skills: Customer Relations, MS Office, Salesforce, Problem Solving, Decision Making

Certified Group

Sample Login Technician

Columbus, Ohio, United States · On-site

Entry level

Skills: Sample Processing, LIMS, Data Entry, Laboratory Safety, Quality Assurance

Certified Group

Micro Tech

Columbus, Ohio, United States · On-site

Entry level

Skills: Aseptic Techniques, Microbiological Testing, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Micro Tech

Columbus, Ohio, United States · On-site

Entry level

Skills: Aseptic Techniques, Sample Preparation, Microbiological Testing, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Project Coordinator

London, England, United Kingdom · Remote OK

$60k–$65k/yr

Mid level

Skills: Analytical Thinking, Problem Solving, Project Coordination, Technical Expertise, Customer Focus

Certified Group

Lab Tech

Kitchener, Ontario, Canada · On-site

$18/hr–$19/hr

Entry level

Skills: Physical Measurement, Inventory Management, Sample Preparation, Laboratory Quality Policy, SOP Compliance

Certified Group

Lab Analyst

Kitchener, Ontario, Canada · On-site

$23/hr–$25/hr

Entry level

Skills: Sample Analysis, Instrument Calibration, LIMS, QC Result Evaluation, Equipment Troubleshooting

Certified Group

Laboratory Services Supervisor

Allentown, Pennsylvania, United States · On-site

$65k–$80k/yr

Mid level

Skills: Laboratory Leadership, Staff Training, Mentoring, Quality Control, ISO 17025 Compliance

Certified Group

Micro Technician

Turlock, California, United States · On-site

Entry level

Skills: Aseptic Techniques, Microbiological Testing, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Micro Lab Tech (1st Shift)

Omaha, Nebraska, United States · On-site

Mid level

Skills: Aseptic Techniques, Microbiological Testing, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Logistics Supervisor

Dallas, Texas, United States · On-site

Mid level

Skills: Courier Management, Fleet Management, Inventory Management, Logistics Coordination, Regulatory Compliance

Certified Group

Micro Tech

Minneapolis, Minnesota, United States · On-site

Entry level

Skills: Aseptic Technique, Microbiological Testing, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Micro Lab Tech

Allentown, Pennsylvania, United States · On-site

Entry level

Skills: Aseptic Techniques, Microbiological Testing, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Quality Assurance Director

Burbank, California, United States · Hybrid

$150k–$180k/yr

Senior+

Skills: Quality Management System (QMS), Regulatory Compliance, ISO/IEC 17025, GMP Regulations, Internal Auditing

Certified Group

Courier

Amarillo, Texas, United States · On-site

Mid level

Skills: Customer Service, Attention To Detail, Organization, Reliability And Dependability, Safety Awareness

Certified Group

Courier

Calgary, Alberta, Canada · On-site

Mid level

Skills: Customer Service, Attention To Detail, Organization, Reliability, Safety Awareness

Certified Group

Lab Tech

Calgary, Alberta, Canada · On-site

Entry level

Skills: Microbiological Testing, Aseptic Techniques, Sample Preparation, Quality Control Monitoring, Laboratory Maintenance

Certified Group

Part-time Courier

Dallas, Texas, United States · On-site

Mid level

Skills: Customer Service, Attention To Detail, Organization, Reliability, Safety Awareness

Certified Group

Testing Lab Customer Service Rep

San Antonio, Texas, United States · On-site

Mid level

Skills: Customer Service, Problem Solving, Salesforce, CRM, Client Relations

Certified Group

Courier

Minneapolis, Minnesota, United States · On-site

Mid level

Skills: Customer Service, Attention To Detail, Organization, Reliability, Safety Awareness

Customer Experience Rep

Certified Group

Burbank, California, United States • On-site

Apply

Entry level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Full-time
bachelor degree
Posted 1d ago
~40 hrs/week

Responsibilities

Requirements

Full job description

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

We are currently looking for a Customer Service Representative to join our team!

ESSENTIAL RESPONSIBILITIES:

Works directly with clients, technical teams, and sales to ensure the optimum customer experience.
Provides proactive customer service to include contacting customers via phone, email, video chat and other means to communicate relevant information and updates about their testing.
Monitors testing report due dates, follows up with lab managers on delayed due dates and proactively informs the customer of any delays prior to the initially anticipated due date.
Ensures all customer inquiries, by all points of communication, are handled in a timely and efficient manner. Ensures that all client issues are resolved.
Keeps a pulse on client interactions and proactively communicates escalating issues to the Laboratory Director and Sales.
Routes customer requests and complaints to the appropriate team members and follows-up to ensure a timely closure of each case.
Carries out client requests per instructions and keeps appropriate records.
Collaborates with sales on current and new business opportunities.
Assists management and sales in client relations, client communications, client literature dispersal (to include special presentations, letters, mail outs, memos, overnight shipping, and packets), special arrangements or administrative projects and standard operating procedures.
Awareness of processes, procedures, and techniques in accordance with the Certified Group’s Methods Manual, Quality Manual, Chemical Hygiene Plan, Safety Manual, and approved laboratory procedures as they relate to the administrative functions of the laboratory.
Performs other duties as needed.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in business or science required. Studies in marketing, communications, microbiology, chemistry, food, pharmacology, or cosmetic sciences are preferred.
One or more years of experience in customer relations to include clerical assistance, customer service, MS Office software usage, and Salesforce usage are preferred.
Applied business experience with food, cosmetic, nutraceuticals, or CPG related companies desired.
Laboratory and scientific experience are a plus.
Equivalent combination of education and experience acceptable.
Ability to read and comprehend instructions, correspondence, and memos and convert them into action.
Must have effective verbal and written communication skills, strong problem-solving and decision-making skills.
Commitment to detailed, accurate, and timely results.
Ability to multi-task, plan, and organize.
Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Some schedule flexibility will be required as work load my vary from week to week.
Must be able to work constructively with others in a traditional office environment.
Comfort with prolonged sitting and viewing of computer screens.
Ability to work effectively under stress with interruptions and deadlines.
Ability to think logically and plan strategies to achieve desired outcomes.

Schedule & Pay: Starting pay is $25/hr and hours are Monday-Friday from 8am-5pm.

Salary Range for Pay Transparency

$25—$25 USD

We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.

Related keywords

Customer ExperienceLaboratory TestingRegulatory ConsultingFood SafetyCosmeticsNutraceuticalsCPGSalesforceMS OfficeAnalytical ChemistryToxicologyGMPISO-accreditedFDAUSDA

About Certified Group

LinkedIn Visit site

So The World Can Trust In What It Consumes®

Industry: Biotechnology Research
Company size: 1,001-5,000 employees
Founded: 2019
Headquarters: Melville, New York
LinkedIn followers: 13,937

Food Safety TestingMicrobiologyAnalytical ChemistryCosmetic TestingDietary Supplement TestingFood AnalysisSeafood DecompositionRegulatory ConsultingAuditingCannabis Testing

View all jobs at Certified Group

About Certified Group

LinkedIn Visit site

So The World Can Trust In What It Consumes®

Industry: Biotechnology Research
Company size: 1,001-5,000 employees
Founded: 2019
Headquarters: Melville, New York
LinkedIn followers: 13,937

Food Safety TestingMicrobiologyAnalytical ChemistryCosmetic TestingDietary Supplement TestingFood AnalysisSeafood DecompositionRegulatory ConsultingAuditingCannabis Testing

View all jobs at Certified Group

Jobs at Certified Group (Now Hiring) — 30 open

Customer Experience Rep

Sample Login Technician

Micro Tech

Micro Tech

Project Coordinator

Lab Tech

Lab Analyst

Laboratory Services Supervisor

Micro Technician

Micro Lab Tech (1st Shift)

Logistics Supervisor

Micro Tech

Micro Lab Tech

Quality Assurance Director

Courier

Courier

Lab Tech

Part-time Courier

Testing Lab Customer Service Rep

Courier

Customer Experience Rep

Tired of cold applications?

Responsibilities

Requirements

Full job description

Our Brands

ESSENTIAL RESPONSIBILITIES:

MINIMUM QUALIFICATIONS:

Related keywords

About Certified Group

About Certified Group

Similar companies hiring

Tools

Explore

Company

Jobs at Certified Group (Now Hiring) — 30 open

Customer Experience Rep

Sample Login Technician

Micro Tech

Micro Tech

Project Coordinator

Lab Tech

Lab Analyst

Laboratory Services Supervisor

Micro Technician

Micro Lab Tech (1st Shift)

Logistics Supervisor

Micro Tech

Micro Lab Tech

Quality Assurance Director

Courier

Courier

Lab Tech

Part-time Courier

Testing Lab Customer Service Rep

Courier

Customer Experience Rep

Tired of cold applications?

Responsibilities

Requirements

Full job description

Our Brands

ESSENTIAL RESPONSIBILITIES:

MINIMUM QUALIFICATIONS:

Related keywords

About Certified Group

About Certified Group

Similar companies hiring

Tools

Explore

Company