Banamex - Analista de Campo de Cajeros Automáticos
Ciudad de México, Mexico · On-site
Mid level$3.5B raised
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maint…
Skills: ATM Maintenance, Microsoft Excel, Data Analysis, Customer Service, Problem Solving
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Assembly and Handling Technician / Técnico de Ensamble y Manejo de Materiales
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Entry level
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Ciudad de México, Mexico · On-site
Entry level$35B raised
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Ciudad de México, Mexico · On-site
Mid level$5.1B raised
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Gerente de Compras de Operaciones, Facilities y MRO
Ciudad de México, Mexico · On-site
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Full-time
high school
Competitive Salary, Superior Benefits
Posted 34d ago
~40 hrs/week
Spanish
Responsibilities
Responsible for the operational support and physical validation of ATMs, ensuring they are in optimal working and aesthetic condition. Acts as a liaison between operations staff, clients, and providers while managing records and resolving customer inquiries.
Requirements
Requires 2-4 years of relevant experience with proficiency in Microsoft Excel and a high school diploma. Candidates must be available for field work (70%) and occasional weekend shifts.
Full job description
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Actividades:
Validar que los cajeros automáticos estén en optimas condiciones (procesadores, funcionamiento, temas estéticos).
Realizar desglose de registros (series y/o actividades trabajadas)
Altas, Bajas y cambios de cajeros automáticos.
Visita en sedes para revisión de ATMs - Atizapán, Tláhuac e Iztapalapa.
Contacto con proveedores, almacén, inventarios e insumos.
Requisitos:
Disponibilidad para trabajo en campo; 70% vs 30% oficina.
Zona de trabajo oficina: Santa Fe.
Experiencia deseable en cajeros automáticos.
Manejo de Excel (registros de números de series, bases de datos, tablas dinámicas, comandos, etc.)
Disponibilidad de horario: 9 am a 6:30 pm (posibles guardias en sábado)
Recomendaciones:
Revisa y analiza el puesto de trabajo, si cumples con los requisitos postúlate.
La vacante estará publicada 5 días y tiene fecha de vencimiento para poder postular.
Actualiza tu perfil en Workday y asegúrate de ADJUNTAR tu CV
Salario competitivo, beneficios y prestaciones superiores.
Factor de descarte: Aquellos candidatos que no cumplan con los requisitos mínimos establecidos en la publicación serán descartados del proceso de selección. Asegúrate de demostrar claramente tu experiencia y habilidades en tu postulación.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
BankingCommercial BankingInvestment BankingWealth ManagementCredit CardsCapital MarketsEquity and Fixed Income ResearchConsumer LendingCash Managementand Transaction Services
How many Logistics jobs are open in Ciudad de México, Mexico right now?
There are currently 635 open logistics positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Ciudad de México, Mexico?
Companies currently hiring include Amazon, Mercado Libre, A.P. Moller - Maersk, Coca-Cola FEMSA, DoorDash, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Ciudad de México, Mexico?
Yes — 135 of the 635 open logistics positions offer remote or hybrid work (28 remote, 107 hybrid).
How do I apply for Logistics jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.