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Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countrie…
Lead Service Delivery - Customer Excellence/Experience
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Mid level$12B raised
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Contract
bachelor degree
Equity Plan, Monthly Glovo Credit, Flexible Time Off, Work From Home Options, Work From Anywhere Option, Enhanced Parental Leave
Posted 51d ago
~40 hrs/week
Responsibilities
The role involves creating insightful analyses and visualization tools to optimize partner operations and business metrics. The analyst will collaborate with commercial stakeholders to monitor KPIs and enable data-driven decision-making.
Requirements
Candidates need at least 2 years of experience in demanding roles and a degree in Engineering, Economics, or Business Administration. Proficiency in SQL and Excel/Google Sheets is required, with knowledge of visualization tools being a plus.
Full job description
Company Description
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
YOUR MISSION
Join us as a Partner Operations Analyst and become a key member of Glovo's Romania operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
Understand business needs of stakeholders under your scope and create insightful analysis helping your team to make the right decisions to optimize Glovo & partners’ operations.
Develop and maintain scalable and self-service visualization tools and storytelling dashboards.
Deep-dive on business metrics, in order to explore areas of opportunity and enable data-driven decision-making, based on applied statistics and probability techniques.
Work closely with commercial stakeholders to define how to best optimize operations, monitor and give visibility of metrics and KPIs.
Support recurrent processes within the team, enabling the adjustment of tools to business needs.
Continuously explore and refine key operational metrics gaining a comprehensive understanding of Glovo’s KPIs
Qualifications
WHAT YOU WILL BRING TO THE RIDE
Minimum 2 year of experience in high demanding positions (operations, technology, consulting, investment banking, etc.);
Degree in Engineering, Economics, Business Administration or any related field.
Professional experience in SQL.
Expertise with Excel / Google Sheets is a must.
Good Stakeholder management skills.
Knowledge of visualization tools like Looker, Tableau or Qlikview is a plus.
Professional English
Capability of bridging analytical and communication skills for added-value impact.
Comfortable in tracking/reporting on KPIs.
Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
🌟 An enticing equity plan that lets you own a piece of the action.
🍔 Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders!
🏖️Flexible time off (uncapped vacation days) , the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
👪 Enhanced parental leave
🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Additional Information
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Offices: Oranienburger Straße 70, Berlin, Berlin 10117, DE · Istanbul, Istanbul, TR · Buenos Aires, AR · Dubai, AE · Wiryeseong-daero, Songpa-gu, Seoul, 05544, KR
How many Logistics jobs are open in Bucharest, Romania right now?
There are currently 269 open logistics positions in Bucharest, Romania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Bucharest, Romania?
Companies currently hiring include Capgemini, Delivery Hero, Bunge, Kaufland, Chain IQ Group AG, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Bucharest, Romania?
Yes — 88 of the 269 open logistics positions offer remote or hybrid work (6 remote, 82 hybrid).
How do I apply for Logistics jobs in Bucharest, Romania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.