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Full-time
Posted 27d ago
~40 hrs/week
Responsibilities
The representative handles pre-sales and post-sales service functions, including resolving customer queries and processing returns (RMA). They are also responsible for updating databases, tracking equipment status, and maintaining accurate service records.
Requirements
The role requires the ability to interact with customers and sales representatives to manage service requests and documentation. Candidates must be able to maintain records of product changes and ensure health and safety standards are met.
Full job description
Role Overview
The Customer Service Representative is responsible for assisting, supporting and resolving
customer’s questions specific to Datacom products and services.
Role Responsibilities
The Customer Service Representative is responsible for (but not limited to):
Interacting with customers, company sales and/or service representatives to handle a variety of
pre-sales or post-sales service functions.
Receives customer requests and prepares documents/trouble tickets related to processing
returns (RMA), servicing and exchanges.
Updates databases with status of returned materials issues and accounts for returns inventory.
Records and reports the status of equipment returns, repairs, replacements, sales orders and
delivery schedules.
Ensure service information accessible by sorting and filing documents/forms. May schedule
field service repair calls.
Handles requests for additional company materials.
Maintains records of returns, schedule changes, product enhancements or changes and
product pricing, and resolves return credit problems.
Takes reasonable care that their actions (or inactions) do not harm the Health and Safety
Customer focused values. World-class capability.
The right solutions to help you navigate, wherever you are on your journey.
With a breadth of offerings and depth of expertise, there isn’t a safer pair of hands to help navigate the future of your business.
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems.
We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges.
With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses.
We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
Follow us on Twitter: https://twitter.com/Datacom
Like us on Facebook: http://www.facebook.com/datacomcommunity
Subscribe to our YouTube Channel: https://www.youtube.com/DatacomGroupLtd
How many Logistics jobs are open in Adelaide, Australia right now?
There are currently 194 open logistics positions in Adelaide, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Adelaide, Australia?
Companies currently hiring include CMV Group, George Weston Foods, JB Hi-Fi, Downer, Fortiline Waterworks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Adelaide, Australia?
Yes — 14 of the 194 open logistics positions offer remote or hybrid work (0 remote, 14 hybrid).
How do I apply for Logistics jobs in Adelaide, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.