Towson, Maryland, United States · On-site
$27/hr–$29/hr
UDR is now hiring a Floating Resident Service Specialist to join our team in Baltimore, based out of Towson Promenade in Towson, MD. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issu…
Skills: Customer Service, Move-In Coordination, Administrative Support, CRM Management, Property Oversight
Towson, Maryland, United States · On-site
Description The Bernstein Companies is a privately held, vertically integrated real estate investment, development, and management firm headquartered in the Washington, DC metropolitan area. For more than 90 years, the c…
Skills: Property Management, P&L Management, Mixed-Use Asset Management, Yardi, Budgeting
Towson, Maryland, United States · On-site
$64k–$68k/yr
Job DetailsJob Location: Towson, MD 21204Position Type: Full TimeEducation Level: High SchoolSalary Range: $64,000.00 - $68,000.00 Salary/yearTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - Hotel Job Tit…
Skills: Hotel Operations, Financial Management, Budgeting, Guest Satisfaction, Staff Mentoring
Towson, Maryland, United States · On-site
$64k–$68k/yr
Job DetailsJob Location: Towson, MD 21204Position Type: Full TimeEducation Level: High SchoolSalary Range: $64,000.00 - $68,000.00 Salary/yearTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - Hotel Job Tit…
Skills: Hotel Operations Management, Financial Analysis, Budget Monitoring, Guest Relations, Staff Mentoring
Towson, Maryland, United States · On-site
About Us Overview A clean kitchen is a happy kitchen! Responsibilities You'll wash and clean equipment and supplies so well that they will sparkle! Let your positive attitude shine like the kitchen while washing and sani…
Skills: Dishwashing, Sanitization, Cleaning, Table Resetting, Time Management
Towson, Maryland, United States · On-site
About Us Overview If you're a foodie who loves to mix it up in the kitchen then look no further! Responsibilities You will use your creativity and passion for delicious food to deliver an enhanced dining experience for r…
Skills: Culinary Arts, Food Handling, Food Safety, Dietary Accommodation, Organization
Towson, Maryland, United States · On-site
$100k–$106k/yr
Who We Are: If you are looking for a career with a strong, supportive team doing meaningful work with an appreciative community of seniors, consider being a part of the Blakehurst team! You will join others who’ve quickl…
Skills: Clinical Oversight, Nursing Delegation, Regulatory Compliance, Resident Assessment, Staff Supervision
Towson, Maryland, United States · On-site
$5/hr
General Summary The Support/Busser’s primary responsibility is to create an uncompromising dining experience throughout the guest’s visit. Our bussers demonstrate genuine hospitality, work neatly and cleanly,…
Skills: Hospitality, Multi-tasking, Teamwork, Table Setting, Guest Service
Towson, Maryland, United States · On-site
Job Purpose The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate reco…
Skills: Team Leadership, Customer Service, Shift Management, Food Safety, Operational Compliance
Towson, Maryland, United States · On-site
Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes f…
Skills: Customer Service, Point Of Sale (POS), Food Preparation, Cash Handling, Inventory Management
Towson, Maryland, United States · On-site
Job Purpose The Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior level manager is present. This positio…
Skills: Team Leadership, Customer Service, Shift Management, Food Safety, Operational Compliance
Towson, Maryland, United States · On-site
We are seeking for a highly skilled and experienced Turn Manager to join our team of professionals. As a Make Ready Supervisor, you will be expected to maintain a luxurious appearance of the apartment units to prepare a …
Skills: Unit Make Ready Process, Employee Management, Carpentry, Plumbing, Electrical
Towson, Maryland, United States · On-site
At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents trul…
Skills: Carpentry, Plumbing, Electrical, Painting, Refurbishing
Towson, Maryland, United States · On-site
At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents trul…
Skills: Sales, Customer Service, Property Management, Microsoft Office, RealPage
Towson, Maryland, United States · On-site
About Us Overview Other organizations sometimes call this role an Activities Assistant, but we believe this role deserves the very special title of Vibrant Living Assistant. At Brightview Senior Living, our Vibrant Livin…
Skills: Event Planning, Social Media Management, Communication, Creativity, Programming Implementation
Towson, Maryland, United States · On-site
About Us Overview Other organizations sometimes call this role an Activities Assistant, but we believe this role deserves the very special title of Vibrant Living Assistant. At Brightview Senior Living, our Vibrant Livin…
Skills: Event Planning, Social Media Management, Communication, Creativity, Programming Implementation
Towson, Maryland, United States · On-site
At GoldOller, "This is Home" is more than a motto; it's a promise. A promise of leadership that empowers, teamwork that inspires, and a culture where every voice matters. Here, you won't just manage properties, you'll sh…
Skills: Property Maintenance, Team Leadership, Budget Management, Vendor Management, OSHA Compliance
Towson, Maryland, United States · On-site
At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents trul…
Skills: Sales, Customer Service, Communication, Property Management, Fair Housing Knowledge
Towson, Maryland, United States · On-site
At GoldOller, "This is Home" is more than a motto; it's a promise. A promise of leadership that empowers, teamwork that inspires, and a culture where every voice matters. Here, you won't just manage properties, you'll sh…
Skills: Property Management, Financial Budgeting, Leasing Strategy, Team Leadership, Conflict Resolution
Towson, Maryland, United States · On-site
Overview Text “BACON” to 25000 to schedule an interview! Our YOU FIRST Philosophy In addition to no night shifts, ever and our fully chef-curated menu, our #1 priority has always been our people. We care abou…
Skills: Food Preparation, Teamwork, Communication, Kitchen Safety, Recipe Adherence
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Coordinate resident service issues, manage move-in orientations, and ensure high customer service standards are maintained. Oversee property conditions and provide administrative support to the community management team.
Requires a high school diploma and at least two years of office experience. Experience in residential properties, rental operations, or hotel management is preferred.
UDR is now hiring a Floating Resident Service Specialist to join our team in Baltimore, based out of Towson Promenade in Towson, MD.
GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service.
SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager.
SUPERVISION EXERCISED: N/A
ESSENTIAL FUNCTIONS:
Move-In Coordination
1. Ensure each new resident has a move-in orientation conducted by appointment.
2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
Onesite Responsibilities
1. Scan all required move-in documents into Onesite.
2. Oversee Pending Tasks.
Customer Service Administration
1. Guide walk-in traffic and minimize the wait time.
2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
4. Organize incoming packages systematically and distribute as needed.
5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
6. Utilize CRM to effectively manage resident relations, service requests and resident communications.
Property Condition oversight
1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
2. Walk through all amenities daily to ensure they are stocked and in good condition.
3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
4. Provide superior customer service to internal and external customers.
Back-Up coverage
1. Interact with walk-in prospects by showing the property if needed and answering questions about the community.
2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
5. Complete market summary and comp reports as directed.
6. Comply with all Company policies and procedures related to employment.
7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
8. Perform Resident Service Manager duties in the absence of the Resident Service Manager.
9. Perform other duties as assigned or as necessary.
EDUCATION AND EXPERIENCE:
1. High School Diploma, or equivalent, is required.
2. Associate degree in business administration or equivalent, is preferred.
3. Minimum of two years of office experience is required.
4. Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred.
5. Must have and maintain a valid driver’s license unless otherwise noted.
Pay: $27-29/hr.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
UDR, Inc. (NYSE: UDR), an S&P 500 company, is a leading multifamily real estate investment trust with a demonstrated performance history of delivering superior and dependable returns by successfully managing, buying, selling, developing and redeveloping attractive real estate properties in targeted U.S. markets. As of March 31, 2025, UDR owned or had an ownership position in 60,047 apartment homes, including 300 apartment homes under development. For over 52 years, UDR has delivered long-term value to shareholders, the best standard of service to residents and the highest quality experience for associates.
Offices: 1745 Shea Center Drive, Suite 200, Highlands Ranch, Colorado 80129, US
There are currently 97 open hospitality positions in Towson, MD listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Brightview Senior Living, GBMC HealthCare, Cinemark, GoldOller Real Estate Investments, Royal Farms, among others. Browse the listings above to see every active employer.
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