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JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

 

What this job involves:

The Customer Relationship Manager develops and maintains tenant relationships while ensuring premium-grade property standards aligned with Lendlease Workplaces. The role plans and executes tenant events and engagement activities, manages the Concierge team and visitor services, and handles office administration while supporting the General Manager. This position balances customer-facing relationship building with operational management to deliver exceptional tenant experiences.

 

Key responsibilities include:

Customer Communication

• Act as primary tenant contact for all building-related enquiries and communications
• Conduct tenant meetings, prepare communications and notices, and take meeting minutes
• Manage front-of-house digital platforms (WorkLife portal, lift screens, directory boards)
• Maintain tenant contact lists including after-hours and emergency contacts
• Prepare reports and attend meetings with clients and national portfolio teams
• Alert General Manager to incidents that may affect customer satisfaction or result in claims

 

Customer Engagement

• Plan and execute site-specific customer engagement strategies and events
• Collaborate with national marketing and customer experience teams on portfolio-wide initiatives
• Manage customer engagement budget to maximize quality, innovation, and event timing
• Oversee annual customer survey process, reporting, and action plan development
• Coordinate visitor management and concierge services

 

Presentation of the Property

• Ensure property maintains premium-grade appearance standards
• Conduct cleaning inspections of common areas and tenancies
• Recommend improvements and follow up on action items with contractors

 

Financial Management

• Prepare and manage customer engagement budget and additional expense codes
• Handle quarterly reforecasting for assigned account codes
• Manage vendor setups, purchase orders, and invoice processing

 

Concierge Team Management

• Manage Concierge team operations including visitor management and event bookings
• Ensure team meets service and presentation standards with professional, customer-focused approach
• Arrange temporary staff coverage and manage associated budgets and payments
• Serve as escalation point for tenant matters

 

General Administration

• Assist General Manager with office administration tasks
• Maintain building rules, information documents, and welcome packs
• Support building management team members as needed
• Participate in JLL Customer Service Peer Group Meetings
• Collaborate effectively with building teams, national teams, contractors, and suppliers

 

 

Sound like you? This is what we’re looking for:

Essential Skills

• Excellent communication and interpersonal skills adaptable to different audiences
• Strong stakeholder management and team collaboration abilities
• High-volume output management with tight deadlines
• Microsoft Office proficiency and attention to detail
• Flexibility to adapt in a busy, dynamic environment
• Willingness to learn building management operations

 

Experience Required

• 5 years in customer service, placemaking, marketing, or events management
• Proven event management and customer engagement experience
• Budget management, purchase orders, and invoice processing
• Managing conflicting deadlines and expectations

 

Preferred Experience

• Corporate or hospitality concierge and visitor management services
• Premium asset building management team experience
• Understanding of commercial contracts and leases

 

Desired Certifications (or willingness to train)

• First Aid Officer
• Floor Fire Warden

 

Core Competency

• Ability to take full ownership and independently manage all role aspects

 

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

 

Apply today, quoting job reference number REQ516809

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.