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Full-time, Part-time
Advancement Opportunities, Leadership Training, Dog Training Scholarship, Grooming Scholarship, Complimentary Pet Day Camp, Complimentary Pet Boarding
Posted 75d ago
~40 hrs/week
Responsibilities
The Front Desk Associate manages pet check-ins and check-outs while providing a welcoming experience for pet parents and their pets. Responsibilities include handling phone and email communications, processing payments, and maintaining the cleanliness of the lobby and cat room.
Requirements
Candidates should have one to two years of customer service experience and be comfortable handling dogs of all sizes. Physical ability to lift up to 60 lbs and flexibility to work weekends and holidays are required.
Full job description
Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Plano Custer resort as a Front Desk Associate.
Starting Rate: $13.50/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)
PERKS AND BENEFITS:
Opportunity for ADVANCEMENT! You will be eligible to apply for:
Our Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off (both full-time and part-time status)
401(k) Savings Plan with Company Match
Health, Dental and Vision Insurance (full-time status)
Employee Assistance Program (EAP) with added mental health benefit, available to all employees
ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:
This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
Organizing and processing check-ins and check-outs
Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
Completing cashier and point of sale operations
Communicating and following through with pet parent and resort leadership requests
Maintaining cleanliness of the entranceway and lobby, including the restrooms
Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.
Responsible for taking off and putting on harnesses at check in and check out
Making sure suites are set up for each pet
Familiar with different types of harnesses
QUALIFICATIONS TO BE A FRONT DESK ASSOCIATE:
One to two years in a customer service role (Customer Service, Call Center, Receptionist)
Detailed, but can work with a sense of urgency while providing exceptional customer service
Cheerful, friendly, and a positive team-oriented attitude
Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
Enjoys problem solving in order to provide our guests and customers with a premier experience
This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
WHAT IT IS LIKE TO WORK HERE
WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! We offer career development with our Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast. Or you can expand your skills in pet care in other company-paid training programs. As a team member, you are eligible to apply for our Grooming Academy to become a groomer, or canine training roles as we expand this service across our many locations. If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do, and we care about giving you the tools to grow and succeed.
ABOUT PET PARADISE
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Related keywords
Pet CareAnimal BoardingCustomer ServiceReceptionPet HandlingPoint Of SaleCanine BehaviorPet GroomingVeterinary LiaisonHospitality
Pet Paradise is a comprehensive pet care provider offering boarding, day camp, grooming and NewDay Veterinary Care.
Industry
Pet Services
Company size
1,001-5,000 employees
Founded
2002
Headquarters
Jacksonville, Florida
LinkedIn followers
8,197
Headquartered in Jacksonville, Florida, Pet Paradise is a comprehensive pet health care provider offering resort-style day camp, overnight boarding, professional grooming and experienced service from NewDay Veterinary Care all under one roof. With over 60 locations spanning ten states, Pet Paradise continues to expand in the United States. Pet Paradise was ranked No. 1 for day camp and day care services by Newsweek’s 2021 Best Petcare Brands, and named a 2022, 2024, and 2025 Best-in-Class employer by Gallagher. For more information about Pet Paradise visit petparadise.com or our social media sites on: Facebook, Instagram, Linkedin, Twitter, and YouTube.
Offices: 1551 Atlantic Blvd, Suite 200, Jacksonville, Florida 32207, US · 14500 John F. Kennedy Blvd, Houston, TX 77032, US · 7511 Monroe Rd., Houston, TX 77061, US · 2525 Camp Creek Parkway, Atlanta, GA 30337, US · 1675 W Happy Valley Rd, Phoenix, Arizona 85085, US
pet boardingdog boardingveterinary servicesveterinary clinicspet servicesdog daycampcat boardingveterinary hospitaldog daycaregrooming
How many Hospitality jobs are open in Plano, TX right now?
There are currently 523 open hospitality positions in Plano, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Plano, TX?
Companies currently hiring include Aramark Healthcare+, Starbucks, ClubCorp, Compass Group, Fogo de Chão, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Plano, TX?
Yes — 15 of the 523 open hospitality positions offer remote or hybrid work (4 remote, 11 hybrid).
How do I apply for Hospitality jobs in Plano, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.