Brand Delivery Manager – Economy | Mediterranean & North Africa (MEDNA)
Milan, Lombardy, Italy · Hybrid
Mid level
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Full-time
Reduced Rates On Hotel Stays, Travel Offers, Worldwide Hotel Discounts, Hybrid Working, Talent Development Opportunities, Access To Accor Academy Learning Platform
Posted 47d ago
~40 hrs/week
Responsibilities
Drive the performance of Economy brands in the MEDNA region by improving guest experience, loyalty, and brand audit results. Partner with hotel teams and commercial leaders to ensure consistent execution of brand standards and the adoption of the ALL loyalty program.
Requirements
Requires at least 3 years of experience in brand management, guest experience, or hotel operations within the hospitality industry. Candidates must be fluent in English, Spanish, and Italian, with a proven ability to analyze performance data and influence stakeholders.
Full job description
Company Description
Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
Based in either Madrid or Milan, you'll play a key role in strengthening the performance of Accor's Economy brands across the Mediterranean & North Africa region.
Reporting to the Vice President Go-To-Market MEDNA, you'll work at the crossroads of brand, guest experience, loyalty, and hotel operations, partnering with hotel teams to bring our brands to life every day. Your mission will be to help hotels consistently deliver outstanding guest experiences, reinforce brand standards, and maximize the impact of ALL – Accor Live Limitless, ultimately contributing to stronger commercial performance across the region.
What will you do?
Drive the performance of Accor's Economy brands by improving guest experience, loyalty contribution, brand audit results, and key operational KPIs across the region.
Ensure the consistent execution of brand standards across Managed and Franchised hotels through coaching, engagement, and performance follow-up.
Promote the adoption of ALL – Accor Live Limitless, brand initiatives, and guest experience programs to strengthen customer loyalty and enhance brand value.
Partner closely with Operations, Commercial teams, and hotel leaders to align brand priorities with business objectives.
Monitor performance through dashboards, audits, and KPIs, identifying trends and opportunities to continuously improve hotel performance.
Develop and coordinate targeted action plans to address performance gaps and support hotels in achieving their brand and guest experience objectives.
Share best practices across the region and encourage collaboration between hotels to drive operational excellence and brand consistency.
Support the successful rollout of new brand initiatives, ensuring effective implementation and strong hotel engagement.
Qualifications
We're looking for someone who:
Brings at least 3 years of experience in Brand Management, Guest Experience, Hotel Operations, or a similar role within the hospitality industry.
Has a proven track record of improving guest satisfaction, loyalty performance, and brand standards across a multi-property environment.
Understands how brand standards, guest experience, and commercial performance work together to drive business success.
Is comfortable analysing performance data and translating insights into clear, actionable plans.
Builds strong relationships and enjoys collaborating with a wide range of stakeholders, with the ability to influence without direct authority.
Demonstrates excellent communication, presentation, and stakeholder management skills.
Thrives in an international, fast-paced, and multicultural environment.
Is fluent in English, Spanish, and Italian. Knowledge of French would be a strong advantage.
Additional Information
What's in there for you?
Unique opportunity to develop your career with worldwide hospitality leaders.
Participation in our All Heartists® employee program, offering reduced rates on hotel stays and travel offers.
Package of benefits and perks of working for Accor, including discounts for hotels worldwide, and much more.
Work in a multinational and collaborative environment.
Hybrid way of working.
Talent development opportunities and access to our Accor Academy learning platform.
Opportunities to grow within the region or internationally across the Accor network.
Participate in ESG initiatives and contribute to our ambition to pioneer responsible hospitality.
Ready to make an impact?
If you're passionate about hospitality, brand excellence, and creating memorable guest experiences, we'd love to hear from you.
Join us and help shape the future of Accor's Economy brands across the Mediterranean & North Africa.
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.
How many Hospitality jobs are open in Milan, Italy right now?
There are currently 282 open hospitality positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Milan, Italy?
Companies currently hiring include Marriott International Hotels, Inc., Meliá Hotels International, Cigierre Academy, Four Seasons, Radisson Collection, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Milan, Italy?
Yes — 27 of the 282 open hospitality positions offer remote or hybrid work (3 remote, 24 hybrid).
How do I apply for Hospitality jobs in Milan, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.