Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose We are seeking a dynamic, visionary Creative Director to lead and evolve the creative strategy and execution for M…
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Kimpton Hotels & Restaurants
Director of Front Office
Miami, Florida, United States · On-site
Mid level
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Full-time
bachelor degree
Posted 5d ago
~40 hrs/week
Responsibilities
Lead the creative vision and integrated marketing strategy for MSC Cruises across B2B and B2C touchpoints in the U.S. and Canada. Manage a multidisciplinary creative team and optimize operations through AI-enabled workflows and Adobe platforms.
Requirements
Requires 8+ years of senior creative leadership experience, including 3+ years as a Creative Director, preferably in hospitality or luxury industries. A Bachelor's degree in Design, Advertising, or a related field and proficiency in Adobe Creative Cloud are required.
Full job description
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
We are seeking a dynamic, visionary Creative Director to lead and evolve the creative strategy and execution for MSC Cruises during an exciting period of transformation and growth. This role oversees integrated B2B and B2C creative spanning brand, digital, trade, partnerships, CRM, social, and experiential touchpoints, ensuring compelling, customer-centric storytelling and consistent brand expression in the U.S. and Canada.
The Creative Director leads and inspires a multidisciplinary team while working closely with cross-functional and global partners to deliver high-impact campaigns that drive growth and elevate the brand. This role plays a critical part in shaping how MSC Cruises connects with guests and trade audiences through innovative, insight-driven creative.
Based in Miami with a hybrid schedule (Monday–Thursday in office, Friday remote), you’ll elevate our brand across all guest and trade touchpoints, while driving more AI-enabled workflows, scalable content operations, and Adobe-based marketing and creative capabilities.
Your Impact
Define and lead the creative vision across all guest and trade touchpoints, ensuring a distinctive, consistent, and compelling brand experience.
Lead the development and execution of integrated marketing campaigns spanning brand, digital, CRM, social, trade marketing, partnerships, promotions, and experiential channels.
Evolve brand identity, voice, and visual systems across campaigns, digital channels, trade materials, signage, and experiential activations.
Partner closely with Marketing, Sales, Trade Marketing, Product, Operations, and Global Marketing teams to align creative strategy with business priorities and localize campaigns for U.S. and Canadian audiences.
Lead, mentor, recruit, and inspire a multidisciplinary creative team while fostering a culture of innovation, accountability, and continuous improvement.
Oversee creative operations including workflows, production processes, budgets, timelines, asset management systems, and agency/vendor relationships to improve efficiency and speed-to-market.
Identify opportunities to leverage AI tools, workflow automation, and emerging technologies to enhance creative operations, content production, personalization, and team efficiency.
Support the adoption of Adobe marketing and creative platforms while championing innovation in storytelling, multimedia production, and experiential design.
Ensure high-quality, on-brand creative output across all touchpoints and present campaign concepts and creative rationale to senior leadership and stakeholders.
Monitor consumer, creative, technology, and digital marketing trends to ensure the MSC Cruises brand remains culturally relevant and competitively positioned.
Your Journey so far
8+ years of senior creative leadership experience, including 3+ years in a Creative Director or equivalent leadership role within an agency or consumer-facing organization.
Experience within hospitality, travel, entertainment, luxury, lifestyle, or similarly brand-driven industries strongly preferred.
Strong portfolio demonstrating integrated campaigns across brand, digital, CRM, social, trade marketing, partnerships, and experiential channels.
Expert visual, conceptual, storytelling, and strategic thinking capabilities with strong hands-on creative leadership skills.
Proven experience recruiting, mentoring, developing, and scaling multidisciplinary creative teams in fast-paced, high-growth environments.
Demonstrated ability to lead cross-functional initiatives and influence stakeholders within matrixed and global organizations.
Experience managing agencies, freelance partners, vendors, and large-scale creative budgets and production processes.
Experience leveraging AI tools, workflow automation, and emerging creative technologies preferred.
Experience with Adobe Creative Cloud required; familiarity with Adobe Experience Cloud and/or related marketing technology platforms strongly preferred.
Strong executive communication, presentation, project management, and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Knowledge of production processes across print, digital, video, multimedia, and environmental signage.
Bachelor’s degree in Design, Advertising, Fine Arts, Marketing, or related field (or equivalent experience).
Must be based in or willing to relocate to Miami, FL
Your Essentials
US Passport or US Permanent Resident
MSC Cruises is an E-Verify employer
MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East.
The MSC Cruises fleet consists of 23 modern ships with ten new vessels due to be launched by 2033.
The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 250 destinations and welcoming more than 180 different nationalities on board.
MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.
Offices: Avenue Eugene Pittard, 40, Geneva, Geneva 1206, CH · 6750 N Andrews Ave, Fort Lauderdale, FL 33309, US · Av das Nações Unidas, 14171, Torre Crystal - 4º andar, São Paulo - Brasil, São Paulo 04794-000 , BR · Boulevard International 55f, Anderlecht, Brussels Region 1070, BE · 5 Roundwood Avenue Stockley Park, Uxbridge, Uxbridge UB11 1AF, GB
How many Hospitality jobs are open in Miami, FL right now?
There are currently 1,643 open hospitality positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Miami, FL?
Companies currently hiring include Royal Caribbean Group, Flanigan's Enterprises, Inc., Compass Group, Starbucks, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Miami, FL?
Yes — 139 of the 1643 open hospitality positions offer remote or hybrid work (47 remote, 92 hybrid).
How do I apply for Hospitality jobs in Miami, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.