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Part-time
high school
Posted 14d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
The Front Desk Attendant is responsible for greeting residents, managing requests, and maintaining building security through monitoring systems and incident reporting. They also handle administrative tasks such as logging packages and assisting with resident inquiries while maintaining professional service standards.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of administrative or hospitality experience. Strong communication, customer service, and computer skills are required, along with the ability to work overnight shifts and lift up to 30 lbs.
Full job description
Overview
The Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents’ requests and needs upon entering the community or building.
The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.
Responsibilities
Greets residents/guests upon entry, and respond to requests, questions, and any other needs. Documents issues or transactions as needed. Develop an understanding of Association policies and requirements. Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed. Develop knowledge of surrounding areas and attractions. Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed. Tracks activity logs and incident reports, records, and forms for the Property Manager’s daily review. Escalates concerns and issues to the Property Manager for immediate resolution whennecessary. Monitors Emergency Response System and responds in a timely and efficient manner. Monitors and controls Electronic Security Control Systems if applicable. Ensures all safety precautions and procedures are followed while performing duties. Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable. Dependent on shift, maybe required to handle overnight activities. Other duties and responsibilities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience High school diploma or equivalency required. 1+ years of administrative or hospitality experience preferred.
Skills and Abilities Effective written and verbal communication skills. Excellent customer service skills including strong conflict resolution and de-escalation techniques. Intermediate command of computer hardware/software, specifically Microsoft Office Suite. Excellent organizational skills and attention to detail. Ability to prioritize tasks. Ability to act with integrity, professionalism, and confidentiality. Multiple language fluency is desirable but not necessary.
Physical requirements The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Able to work under pressure, maintain composure, and utilize good judgment duringemergency/difficult and stressful situations. Ability to lift 30lbs. following appropriate safety procedures.
Ability to: o Work in an upright standing position for long periods. o Walk and climb stairs. o Easily navigate the property/building as required to meet the job functions.
Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, and feel objects and equipment. Reach with hands and arms. Repeat various motions with wrists, hands, and fingers. Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Ability to stoop and bend.
EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.
DISCLAIMER This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.
Related keywords
Front DeskHospitalityCustomer ServiceAdministrativeSecurityEmergency ResponseConflict ResolutionMicrosoft OfficeIncident ReportingOvernight ShiftProperty ManagementCommunicationSpanishResident Services
The premier choice for property management, specializing in serving the finest residential communities.
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
1995
Headquarters
Plantation, FL
LinkedIn followers
26,812
Castle Group is the premier choice for property management; we specialize in serving the finest residential communities. With over 3,000+ dedicated team members, we are the preferred service provider for over 500+ associations. Our philosophy stays the same no matter where we are – putting the resident first. At Castle, we call it Royal Service®. Our focus is to provide our clients with a powerful combination of incredible people, streamlined systems, and advanced technology to deliver the best service to their communities. Since no two properties are identical, we’ve created a menu of services that allows our customers to tailor a solution that fits their needs.
Offices: 12270 SW 3rd Street, Suite 200, Plantation, FL 33325, US · 500 S Australian Avenue, 700, West Palm Beach, FL 33401, US · 21101 Design Parc Lane, 102, Estero, FL 33928, US · 6301 Memorial Highway, 103, Tampa, FL 33615, US · 6311 Atrium Drive, 209, Lakewood Ranch, FL 34202, US
Property ManagementLifestyle ServicesGeneral Maintenance and JanitorialCondominium ManagementDeveloper ServicesHOA ManagementTechnologyReal EstateProject ManagementFood and Beverage
How many Hospitality jobs are open in Miami, FL right now?
There are currently 1,643 open hospitality positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Miami, FL?
Companies currently hiring include Royal Caribbean Group, Flanigan's Enterprises, Inc., Compass Group, Starbucks, JW Marriott Marquis Miami, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Miami, FL?
Yes — 139 of the 1643 open hospitality positions offer remote or hybrid work (47 remote, 92 hybrid).
How do I apply for Hospitality jobs in Miami, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.