IHG Hotels & ResortsCleveland, Ohio, United States · On-site
JOB OVERVIEW: Provide timely and professional check-in/check-out services in accordance with established scripting and standards. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and …
Skills: Front desk operations, Guest relations, Staff supervision, Conflict resolution, Cash handling
IHG Hotels & ResortsCleveland, Ohio, United States · On-site
Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleani…
Skills: Housekeeping, Communication, Lifting, Cleaning, Organization
IHG Hotels & ResortsCleveland, Ohio, United States · On-site
We take laundry seriously. So, we’re searching for a Laundry Valet Presser Attendant with an exceptional eye for detail and a passion for perfection to make sure every single linen and guest item is washed, dried, and fo…
Skills: Laundry operations, Linen handling, Stain removal, Chemical handling, Machine operation
IHG Hotels & ResortsCleveland, Ohio, United States · On-site
job overview Perform major repairs and maintenance work to ensure hotel maintenance quality and safety standards are achieved and maintained. At InterContinental Hotel® we want our guests to relax and be themselves which…
Skills: HVAC maintenance, Kitchen equipment repair, Refrigeration, Building maintenance, Plumbing
Cleveland, Ohio, United States · On-site
Cleveland Metroparks is seeking a Restaurant Floor Manager to serve as part of the opening team at the new Patrick S. Parker Community Sailing Center at E. 55th Street Marina. The Floor Manager plays a central role in cr…
Skills: Restaurant management, Staff supervision, Customer service, Leadership, Problem solving
Cleveland, Ohio, United States · On-site
$60k–$80k/yr
Position Title: Retail General Manager Salary: $60,000 to $80,000 Other Forms of Compensation: Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At…
Skills: Retail Management, Food Service Management, Team Leadership, Staff Scheduling, Inventory Control
Cleveland, Ohio, United States · On-site
$60k–$80k/yr
Position Title: Retail General Manager Salary: $60,000 to $80,000 Other Forms of Compensation: Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At…
Skills: Retail management, Food service operations, Team leadership, Staff scheduling, Inventory control
Cleveland, Ohio, United States · On-site
$25/hr–$26/hr
PURCHASING AND RECIEVING CLERK REPORTS TO: Executive Chef POSITION SUMMARY: The Purchasing and Receiving Clerk ensures seamless procurement and delivery of goods and supplies for all Coury Hospitality properties. This ro…
Skills: Procurement, Inventory management, Vendor relations, Purchase orders, Data entry
Cleveland, Ohio, United States · On-site
$25/hr–$26/hr
ENGINEER SUPSERVISOR DEPARTMENT: Engineering/Maintenance REPORTS TO: Chief Engineer STATUS: Non-Exempt POSITION SUMMARY: The Engineer Supervisor plays a critical role in ensuring the overall maintenance and operational e…
Skills: Electrical maintenance, Plumbing, HVAC maintenance, Carpentry, Troubleshooting
Cleveland, Ohio, United States · On-site
$45k–$55k/yr
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform include…
Skills: Front Desk Operations, Team Leadership, Guest Experience, Staff Training, Performance Management
Cleveland, Ohio, United States · On-site
$16/hr–$18/hr
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform include…
Skills: Maintenance, HVAC repair, Electrical repair, Plumbing, Carpentry
Cleveland, Ohio, United States · On-site
Job Description The Food Retail and Brand Location Supervisor is responsible for the supervision, training, and management of the food service operation. Ensure that appropriate quantities of food are prepared and served…
Skills: Supervision, Food service management, Training, Inventory management, Customer service
Cleveland, Ohio, United States · On-site
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform include…
Skills: Housekeeping, Attention to detail, Time management, Sanitation, Communication
Cleveland, Ohio, United States · On-site
Job Description COMPENSATION: The hourly rate for this position is $19.50 to $19.50. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of…
Skills: Supervision, Customer service, Hospitality management, Team leadership, Event operations
Cleveland, Ohio, United States · On-site
$17/hr–$19/hr
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform include…
Skills: Customer service, Team leadership, Front desk operations, Conflict resolution, Staff training
Cleveland, Ohio, United States · On-site
Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your…
Skills: Preventative Maintenance, Apartment Refurbishing, Janitorial Services, Customer Service, Vendor Scheduling
Cleveland, Ohio, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security patrol, Customer service, Incident response, Emergency response, Access control
Cleveland, Ohio, United States · On-site
$19/hr–$22/hr
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Supervisor for The Glidden House, Cleveland, OH. Job Purpose: Responds in a p…
Skills: Front desk operations, Customer service, Team leadership, Staff training, Conflict resolution
Cleveland, Ohio, United States · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Houseperson, you’re not just ensuring the…
Skills: Hospitality, Cleanliness, Customer service, Integrity, Leadership
Cleveland, Ohio, United States · On-site
$21/hr–$23/hr
Company Description VILLAGE GREEN We are focused on delivering exceptional customer experiences, creating authentic moments, and fostering an environment that nurtures and develops a new generation of leaders. Our associ…
Skills: Hvac, Plumbing, Electrical, Drywall repair, Painting
IHG Hotels & Resorts
Cleveland, Ohio, United States • On-site
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The Front Desk Supervisor oversees daily front office operations, ensuring professional check-in/check-out services and high-quality guest experiences. They are responsible for training staff, managing financial transactions, and resolving guest complaints to maintain service standards.
Candidates must have a high school diploma or equivalent and at least one year of front office or guest relations experience, including supervisory training. Proficiency in English is required, and the ability to perform physical tasks such as standing for long periods and lifting up to 50 pounds is necessary.
JOB OVERVIEW: Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: • Be charming by being approachable, having confidence and showing respect. • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS • Up-sell rooms where possible to maximize hotel revenue. • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
PEOPLE • Promote teamwork and quality service through daily communication and coordination with other departments.
GUEST EXPERIENCE • Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines. • Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys. • Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
RESPONSIBLE BUSINESS • Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc. • Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. • Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. • Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: • Frequently standing up behind the desk and front office areas • Carrying or lifting items weighing up to 50 pounds • Handling objects, products and computer equipment • Use a keyboard to operate various property management and reservations systems, etc. Other: • Communication skills are utilized a significant amount of time when interacting with guests and employees. • Reading and writing abilities are utilized often. • Basic math skills are used frequently. • Problem solving, reasoning, motivating and training abilities are often used. • May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties. Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites Exclusive Partners: Iberostar Beachfront Resorts InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally. Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
Offices: Windsor Dials 1, Arthur Road, Windsor, Berkshire SL4 1RS, GB · 3 Ravinia Dr, Suite 100, Atlanta, Georgia 30346-2149, US · #13-00 Bugis Junction Towers, Singapore, 188024, SG · 22nd Floor, Citigroup Tower, #33 Huayuanshiqiao Road, Pudong New Area, 200120 Shanghai, CN
There are currently 549 open hospitality positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Aramark Healthcare+, Compass Group, IHG Hotels & Resorts, Coury Hospitality, Pyramid Global Hospitality, among others. Browse the listings above to see every active employer.
Yes — 15 of the 549 open hospitality positions offer remote or hybrid work (9 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
