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Full-time
Medical insurance, Dental insurance, Vision insurance, 401(k) with company match, Annual performance bonus, Paid vacation days
Posted 16d ago
Apply by Aug 25
~40 hrs/week
Responsibilities
The Restaurant Manager will oversee daily operations, ensuring efficient service and high standards across front- and back-of-house functions. They are responsible for training and developing team members while maintaining positive guest relations and operational accuracy.
Requirements
Candidates must have at least 2 years of experience in restaurant management, preferably in a high-volume setting with P&L responsibility. Proficiency in computer systems and the ability to obtain food safety certifications are required.
Full job description
Overview
Delaware North’s Patina Group is hiring a Restaurant Manager to join our team at Hencraft in Buffalo, New York, our newest quick service concept. In this high-energy, fast-paced environment, you will lead day-to-day operations with a strong, hands-on presence in both the front and back of house. This role is highly guest-facing, requiring an engaging leader who is visible on the floor, actively interacting with guests, driving service standards, and ensuring a welcoming, efficient experience from order to delivery.
You will play a key role in leading peak service periods, supporting team members on the line and at the counter as needed, and maintaining speed, accuracy, and quality in every interaction. The ideal candidate thrives in a quick-service or fast-casual setting, leads by example, and is comfortable jumping in wherever needed—from coaching team members and expediting orders to resolving guest concerns in real time. We are seeking a motivated hospitality professional who is passionate about delivering exceptional customer service, building and developing high-performing teams, and creating a positive, energetic environment that keeps both guests and employees coming back.
If you are a hands-on leader who enjoys being in the action, engaging directly with guests, and driving results in a fast-moving setting, we encourage you to apply.
Additional Details
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
Unit Description
Patina Group is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at high-profile venues including, Lincoln Center, Walt Disney World®, Disneyland®, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Patina Group was recently named one of America's Top 25 restaurant groups by Nation's Restaurant News.
Responsibilities
Oversee daily quick service restaurant operations, ensuring efficient, fast-paced service and seamless coordination across all front- and back-of-house functions
Train, motivate, and develop team members to maintain high performance and professionalism
Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner
Assist with administrative tasks, including ordering, inventory, scheduling, and operational reporting
Continuously monitor the point of sale system, checking for errors, price variations, and accuracy
Monitor and enforce health, safety, and sanitation standards in compliance with regulations
Qualifications
Minimum of 2 years of experience as a Restaurant Manager, Assistant Manager, or similar role, preferably in a high-volume establishment with experience managing budgets, cost control, inventory, and an understanding of P&L’s
Strong leadership and interpersonal skills, with the ability to foster teamwork and motivate team members
Knowledge of food and beverage service standards, health regulations, and safety procedures
Financial acumen and proficient computer skills, including Word, Outlook, Excel, and point of sale systems
Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
Capacity to work a flexible schedule to accommodate business levels
Related keywords
Restaurant ManagerQuick serviceHospitalityP&LInventorySchedulingPoint of saleServSafeFood SafetyBudgetingCost controlOperationsTeam developmentCustomer serviceAdministrativeReporting
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Offices: 250 Delaware Ave, Buffalo, NY 14202, US
High Volume Food ServiceCateringVenue Development and ManagementLodging and Resort OperationsFull Service RestaurantsSpecialty RetailGaming and Mobile WageringExperiential OfferingsFood ManagementVenue Management
How many Hospitality jobs are open in Buffalo, NY right now?
There are currently 351 open hospitality positions in Buffalo, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Buffalo, NY?
Companies currently hiring include Delaware North, Seneca Gaming Corporation, Starbucks, Compass Group, Remington Hospitality, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Buffalo, NY?
Yes — 17 of the 351 open hospitality positions offer remote or hybrid work (12 remote, 5 hybrid).
How do I apply for Hospitality jobs in Buffalo, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.