Position Title: Customer Service Representative Employment Type: Part-Time Location: Bethlehem, PA (On-Site) # of Positions: 1 Work Days/Hours: Monday-Friday - 8:00 am - 1:00p (On-Site) or Monday-Friday -12:00pm - 5:00pm…
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Part-time
high school
Posted 24d ago
~25 hrs/week
Responsibilities
The representative will handle customer inquiries, make reservations, and process payments via telephone and in-person for tour and transportation services. Additional duties include managing daily cash reports and maintaining the ticket office.
Requirements
A high school diploma and previous experience in customer service and reservation management are required. Candidates must possess strong communication skills and the ability to lift 15 pounds.
Full job description
Position Title: Customer Service Representative
Employment Type: Part-Time
Location: Bethlehem, PA (On-Site)
# of Positions: 1
Work Days/Hours:
Monday-Friday - 8:00 am - 1:00p (On-Site) or
Monday-Friday -12:00pm - 5:00pm (On-Site)
Job Description:
Trans-Bridge Tours, Inc. is seeking 1 part-time Customer Service Representatives who will play a vital role in our company. These positions require a person with a positive attitude and excellent customer service skills in order to interact with the company's customers by addressing inquiries and resolving issues. The positions are based in Bethlehem, PA and require an on-site presence (not remote or hybrid).
About Us:
Trans-Bridge Lines, Inc. is a family-owned and operated Lehigh Valley motorcoach company. In its 85th year, the company offers daily service to New York City, Newark Airport, and Wall Street from the Lehigh Valley area and Clinton, New Jersey. Affiliate Company, Delaware River Coach Lines, operates local transit service between Easton and Phillipsburg under contract with New Jersey Transit. Trans-Bridge's Charter Department is available for business groups, schools and organizations, with custom-designed one-day and overnight trips, sporting events, shows, and special city tours. Trans-Bridge Tours, another affiliate company, offers One-Day, Multi-Day and Casino Tours, as well as, Air & Cruise Vacations. The companies are now in the family's third generation of ownership and management.
Responsibilities:
Interact with customers via telephone and in-person to sell, make reservations, process payments and email documents for Trans-Bridge Tours' One-Day, Multi-Day, Casio Tours and for Trans-Bridge Lines' Pier Transportation.
Interact with customers via telephone and in-person to provide bus schedules, prices, sell tickets, make reservations and process payments for Trans-Bridge Lines, Inc.
Field customer questions and issues and ensure appropriate actions are taken to resolve customer's concerns.
Daily cash out report for Trans-Bridge Lines and Trans-Bridge Tours.
Knowledge of various computer programs.
Open and/or close ticket office as needed.
Maintain a clean and neat working area.
Follow company policies to ensure the safety of customers and co-workers.
Perform other duties as assigned and directed by management.
Required Skills/Abilities:
Excellent communication skills with customers and co-workers including listening, being polite, helpful and courteous.
Service-oriented and able to resolve customer issues/concerns.
Reliable and responsible.
Strong attention to detail.
Basic computer skills with the ability to learn new software.
Education and Experience:
High school diploma or equivalent.
Previous Customer Service experience (phone and in-person) is required.
Previous experience making reservations for groups or individuals is required.
Travel Industry experience a plus
Physical Requirements:
Extended periods of sitting and standing.
Must be able to lift 15 pounds.
Offers of employment may be contingent upon passing pre-employment drug and alcohol screening criteria, background checks physical exams pertaining to the job.
Trans-Bridge Lines is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
Related keywords
Customer ServiceReservationsPayment ProcessingTravel IndustryMotorcoachTicketingCash Out ReportTransportationTourismClient Relations
"Our commitment to our customers' satisfaction and safety leave no acceptable alternative in the transportation market"
Industry
Truck Transportation
Company size
51-200 employees
Founded
1941
Headquarters
Bethlehem, PA
LinkedIn followers
478
Trans-Bridge Lines, Inc., is a family-owned and operated Lehigh Valley motorcoach company. In business since 1941, the company offers daily motorcoach service to New York City and Newark Airport. Points of departure include Easton, Bethlehem, Allentown, Hellertown, and Wescosville in the Lehigh Valley area of Pennsylvania; Quakertown, Doylestown, Lahaska, and New Hope in Bucks County, Pennsylvania; and Clinton, Lambertville, Flemington, and Branchburg in New Jersey.
Weekday service is available to Wall Street from the Lehigh Valley and Clinton, New Jersey, and daily service to Wind Creek Bethlehem Casino operates from New York’s Port Authority Bus Terminal.
Additionally, the company offers daily Pier Transportation.
The Trans-Bridge Lines Charter Department accommodates school, church, and corporate groups, as well as other organizations for travel throughout the United States & Canada.
Trans-Bridge Lines Inc. is a member in good standing of the American Bus Association, International Motorcoach Group, Greater Northeast Motorcoach Association, Pennsylvania Bus Association, Bus Association of New Jersey, and Bus Association of New York.
An affiliate company, Trans-Bridge Tours, Inc., offers Multi-Day, One-Day, and Casino Tours, as well as Air and Cruise Vacations.
Equipment and passenger safety is a top priority. All motorcoaches receive preventive maintenance and continuous in-house inspections of equipment from highly qualified mechanics. Buses are operated by thoroughly qualified and highly trained drivers with exceptional safe driving records.
Trans-Bridge Lines Inc. is a member in good standing of the American Bus Association, International Motorcoach Group, Greater New Jersey Motorcoach Association, Pennsylvania Bus Association, Bus Association of New York and the Better Business Bureau of Eastern Pennsylvania.
Offices: 2012 Industrial Drive, Bethlehem, PA 18017, US
Daily service to New York CityCharter servicesDaily service to Manhattan Cruise TerminalDaily service to Newark Airportand Weekday service to Wall StreetTransportationTravel AgencyTravel
Based on 398 listings with disclosed salaries, most hospitality jobs in Pennsylvania pay between $48k–$85k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Pennsylvania right now?
There are currently 9,429 open hospitality positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Pennsylvania?
Companies currently hiring include Domino's, Aramark Healthcare+, Sheetz, Compass Group, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Pennsylvania?
Yes — 98 of the 9429 open hospitality positions offer remote or hybrid work (59 remote, 39 hybrid).
How do I apply for Hospitality jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.