POSITION PURPOSE AND SUMMARY The Night Service Representative Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consiste…
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The Night Service Representative handles overnight on-call needs including guest check-ins, noise complaints, and emergency situations. They are responsible for maintaining hotel security, managing keys, and providing guest information to ensure high satisfaction.
Requirements
Candidates must have a high school diploma or equivalent, or a few months of related experience. Proficiency in English and basic computer skills are required to manage hotel software and documentation.
Full job description
POSITION PURPOSE AND SUMMARY
The Night Service Representative Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.
Excellent opportunity to live onsite. The associate who performs this position is provided a guest hotel room for lodging as part of their employment and is on the overnight on-call schedule. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.
MAJOR /KEY JOB FUNCTIONS
The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift.
Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
Maintain control of all hotel keys, including safeguarding from mishandling or theft.
Log keys in and out, when necessary.
Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
Keep abreast of hotel policies, training, and safety procedures.
Ensure all safety, guest and security concerns are reported per company policy.
Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
Maintain proficiency in all location computer and software systems.
Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise.
Other job duties as assiged by management.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Document events in writing and prepare routine correspondence.
Operate the hotel mobile phone.
Speak effectively before groups of customers. Must be proficient in reading and speaking English.
Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
Excellent oral and written communication skills.
Friendly, cooperative manner and patience in dealing with guests and staff.
Professional appearance and demeanor.
Self-starter with the ability to prioritize and handle issues under pressure.
Strong time management and problem-solving skills.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs.
Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations.
BENEFITS
Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Vision Insurance
401(k) Savings Plan
Employee Assistance Program (EAP)
Employee Perks Progam offering discounts to major companies
Compensation
Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Qualifications
ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics/physical demands described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request.
While performing the duties of this job, the associate occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually quiet to moderate.
Associate While performing the duties of this job, the associate is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The associate is occasionally required to stoop, kneel, or smell.
The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.
MINIMUM QUALIFICATIONS
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Related keywords
HospitalityHotel ManagementNight AuditGuest ServicesOn-callProperty Management SystemPMSSecurityEmergency ResponseCustomer Service
Your go-to extended stay hotel, where genuine care is always there.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1995
Headquarters
Charlotte, North Carolina
LinkedIn followers
25,074
Extended Stay America is the leading mid-priced extended stay hotel brand in the U.S. with more than 700 hotels. Its extended stay brand family includes Extended Stay America Premier Suites, Suites and Select Suites. Extended Stay America offers guests an extended stay experience based on what extended stay travelers value most, like having kitchens in every room and free wi-fi. At Extended Stay America, genuine care is always there.
The Official Hotel Partner of the American Cancer Society.
Offices: 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, North Carolina 28277, US
short term staysbusiness traveland family travelHospitalityHotelHousekeeping ServiceReal EstateTravel
Based on 893 listings with disclosed salaries, most hospitality jobs in Illinois pay between $55k–$97k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Illinois right now?
There are currently 9,288 open hospitality positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Illinois?
Companies currently hiring include Domino's, Starbucks, Compass Group, Love's Travel Stops, Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Illinois?
Yes — 176 of the 9288 open hospitality positions offer remote or hybrid work (66 remote, 110 hybrid).
How do I apply for Hospitality jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.