MEMBER SERVICES REPRESENTATIVE Location: East Broadway (Tucson), AZ Type: Full Time and Part Time Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing …
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Full-time
high school
Posted 28d ago
~40 hrs/week
Responsibilities
Provide superior customer service by greeting members, handling front desk activities, and conducting club tours. Maintain club cleanliness and manage member account updates and inquiries professionally.
Requirements
Requires a high school diploma or GED and must be at least 18 years old. Candidates should have a positive attitude, basic computer skills, and the physical ability to stand for long periods and lift up to 50lbs.
Full job description
MEMBER SERVICES REPRESENTATIVE
Location: East Broadway (Tucson), AZ
Type: Full Time and Part Time
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50lbs.
Will occasionally encounter toxic chemicals during shift.
Related keywords
Customer ServiceFront DeskFitness IndustryMember RelationsAccount ManagementHealth and WellnessTucsonPlanet Fitness
Planet Fitness is taking the fitness industry by storm!
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.
NOTE TO JOB APPLICANTS: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
Offices: Hampton, New Hampshire 03842, US · Orlando, FL 32814, US
Judgement Free Zone and Planet FitnessTrainingHealth CareFitnessWellness
Based on 274 listings with disclosed salaries, most hospitality jobs in Arizona pay between $55k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Arizona right now?
There are currently 6,561 open hospitality positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Arizona?
Companies currently hiring include Domino's, Starbucks, Marriott International Hotels, Inc., Aramark Healthcare+, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Arizona?
Yes — 138 of the 6561 open hospitality positions offer remote or hybrid work (82 remote, 56 hybrid).
How do I apply for Hospitality jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.