Patient Service Representative (PSR) - Oncology Clinic Float
Wauwatosa, Wisconsin, United States · On-site
$20/hr–$31/hr
Entry level$125M raised
Department: 37322 Aurora St. Lukes Medical Center - Administration: Oncology Clinic Status: Full time Benefits Eligible: Yes Hours Per Week: 36 Schedule Details/Additional Information: Clinic hours are Monday–Friday, 8:0…
Skills: Customer Service, Patient Scheduling, Medical Billing, Medical Coding, Patient Registration
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$20/hr–$31/hr
Full-time
high school
Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-Term Disability
Posted 18h ago
Apply by Jul 29
~36 hrs/week
Responsibilities
Provide high-quality customer service through patient scheduling, registration, and billing duties across multiple oncology clinics. Support clinical staff by maintaining accurate medical records and collecting payments at the time of service.
Requirements
Requires a high school diploma or equivalent and one to two years of related customer service experience. Candidates must be proficient in basic computer skills and have experience handling difficult customer interactions.
Full job description
Department:
37322 Aurora St. Lukes Medical Center - Administration: Oncology Clinic
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
36
Schedule Details/Additional Information:
Clinic hours are Monday–Friday, 8:00 AM–5:00 PM, Scheduled shifts are 8:30 AM–5:00 PM, No weekends or holidays. Must have reliable transportation.
Clinic locations include:
Grafton
Good Hope
Germantown
Sinai
Mayfair South (Wauwatosa)
West Allis
South Shore
St. Luke’s Vince Lombardi Cancer Clinic (VLCC)
St. Luke’s Suite 980
Summit (Oconomowoc)
Racine
Kenosha
Southern Lakes (Burlington)
Pay Range:
$20.80 - $31.20
Job Description Summary:
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.
Where You Will Work:
Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
We’re Looking For:
High school diploma or equivalent.
One to two years related customer service experience
As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
About This Location:
Join a dedicated team supporting patients across 13 Aurora Cancer Care clinics throughout the Greater Milwaukee area. This position plays a vital role in both reception/check-in operations and patient scheduling, ensuring a seamless experience for patients receiving oncology and hematology care.
We are seeking a team member who is eager to learn the complexities of oncology and hematology scheduling, including treatment-related appointments, provider coordination, and referral workflows. The ideal candidate is adaptable, detail-oriented, and willing to learn the unique scheduling processes and operational nuances of multiple clinic locations.
Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Knowledge, Skills & Abilities Required:
Excellent customer service skills. Demonstrated ability to effectively act as a resource to other staff.
Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process.
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
Excellent organizational skills.
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
Ability to work in a fast paced environment with a strong attention to detail and accuracy.
Physical Requirements and Working Conditions:
Exposed to normal medical office environment, may be exposed to potentially ill patients.
Must be able to sit for extended periods of time.
Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Related keywords
OncologyHematologyPatient Service RepresentativeAmbulatory CareMedical RecordsPatient AccountingHealthcare AdministrationClinic OperationsReferral WorkflowsPatient ExperienceAdvocate HealthAurora Medical Group
Leading nationwide provider of substance use treatment offering a full continuum of care. #FreedomFromAddiction
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2012
Headquarters
Brentwood, Tennessee
LinkedIn followers
32,119
Total funding
$125M
American Addiction Centers (AAC) is a nationwide network of treatment centers, offering a full continuum of care. We take a holistic approach to addiction treatment — by addressing each client as a whole person. We work to consider how factors such as an individual’s lifestyle, environment, health, and co-occurring mental health disorders may play a part in his or her addiction to drugs or alcohol. We use evidence-based treatment approaches to help individuals struggling with substance use and co-occurring mental health disorders to overcome daily struggles and establish a healthy lifestyle.
Our Mission: To restore hope and empower individuals and families impacted by the disease of addiction. United by compassion and a commitment to inclusive care, we provide a foundation for lasting recovery that saves and transforms lives.
Our Vision: To foster a world free from the stigma of addiction, where quality treatment and support are accessible for all.
American Addiction Centers is constantly building our brand and expanding our treatment services to meet the needs of those struggling with substance use and mental health disorders. In order to accomplish this, we need top talented professionals in all departments to help us not only achieve our business goals, but to also continue rescuing those battling addiction. We’d love to have your join our team! See our open positions at americanaddictioncenters.org/careers.
Community Guidelines:
We treat others with respect and communicate with courtesy. We encourage positive engagement and thoughtful dialogue. We do not tolerate defamatory, harmful messages or hate speech, directed at either the company or another individual. We respect the privacy and personal information of our team as well as community members.
We reserve the right to delete or block individuals or users who violate our guidelines.
Offices: 500 Wilson Pike Circle, Suite 360, Brentwood, Tennessee 37027, US · 1171 107th Street, Grand Prairie, TX 75050, US · 2465 E Twain Ave, Las Vegas, NV 89121, US · 12012 Boyette Rd, Riverview, FL 33569, US · 24552 Pacific Park Dr, Aliso Viejo, California 92656, US
Dual DiagnosisMedical DetoxBehavioral Health ServicesLifestyle WellnessResidential Treatmentand Employee Care (EAP & MAP)Health CareAddiction TreatmentPharmaceutical
How many Healthcare jobs are open in Wauwatosa, WI right now?
There are currently 116 open healthcare positions in Wauwatosa, WI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Wauwatosa, WI?
Companies currently hiring include Ascension, Froedtert Health, American Addiction Centers, St. Camillus, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Wauwatosa, WI?
Yes — 5 of the 116 open healthcare positions offer remote or hybrid work (3 remote, 2 hybrid).
How do I apply for Healthcare jobs in Wauwatosa, WI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.