About Town Square Health Town Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience …
Skills: HIPAA Compliance, IT Operations, EHR Administration, Vendor Management, Identity And Access Management
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$150k–$170k/yr
Full-time
Medical Insurance, Dental Insurance, Vision Insurance, 401K
Posted 80d ago
Apply by Sep 22
~40 hrs/week
Responsibilities
Build and manage the technical operations foundation, including the HIPAA compliance program and corporate IT infrastructure. Oversee EHR administration, MSP partnerships, and the technical readiness of clinical locations.
Requirements
Requires 8+ years of experience in IT operations or healthcare technology within a HIPAA-regulated environment. Must have a proven track record of building compliance programs from scratch and managing external vendors.
Full job description
About Town Square Health
Town Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations offer comprehensive primary care with coordinated specialty support for Medicare-eligible patients, and we’re growing fast, with expansion into multiple markets on the horizon. If you’re bold, collaborative, and driven to make a real difference in people’s lives, we’d love to have you on our team!
The Opportunity
This is not a traditional IT leadership role.
Town Square Health is seeking a Director of Technical Operations to build and own everything that makes our technology trustworthy and operational: our HIPAA compliance program, corporate IT foundation, EHR administration, and the managed service partnerships that keep our clinics running. You’ll stand these functions up from scratch before our first patient walks through the door — then scale them across every location we open.
This is a player-coach role by design. Because we’re pre-launch and deliberately lean, you’ll set strategy and also do the hands-on work: configuring tools, directing vendors, and solving day-to-day problems yourself until there’s a team beneath you. You’ll be the CTO’s counterpart on the operational side of technology, partnering closely with our VP of Operations on clinic readiness and with counsel on compliance.
You’ll have the opportunity to:
Build our HIPAA compliance program from the ground up and serve as our named HIPAA Security Officer
Own the full technical operations footprint: identity, devices, EHR, vendor relationships, and clinic technology readiness
Create the repeatable clinic IT playbook we’ll use for every future location we open
Grow into a team leadership role as the organization scales across markets
Work at the intersection of healthcare, technology, and operational execution in a high-visibility, high-trust role
What You’ll Do
You’ll own a wide surface area — and that’s intentional. We’re building from scratch, and this role is the foundation of our technical operations function. Below is a view into the core areas you’ll lead. The expectation on day one is that you’re ready to do the work yourself; the expectation over time is that you build systems and relationships that scale beyond you.
HIPAA & Security Program
Build and run our HIPAA compliance program, including policies and procedures, workforce training, security risk assessments, and incident response planning
Serve as our named HIPAA Security Officer
Own the vendor risk program: BAA tracking, security review of vendors, and a maintained risk inventory covering our EHR marketplace tools and technology partners
Establish security baselines across access control, audit logging, encryption standards, and workforce device security
Corporate IT & Identity
Stand up identity and access management; work with our MSP on MDM and device provisioning for a growing distributed team
Administer Google Workspace and our SaaS stack; own onboarding and offboarding workflows
Set policies and tooling for a clinical workforce, including shared workstations, clinical devices, and role-based access
EHR & Vendor Operations
Serve as system administrator for our EHR (Athena): user provisioning, configuration, workflow setup, and vendor support coordination
Manage EHR marketplace vendors (ambient documentation, AI tooling) and other clinical software vendors across contracts, performance, and risk posture
MSP & Clinic Technology Operations
Partner with our MSP on helpdesk, clinic networking, telephony, and on-site support
Own clinic technology readiness: network, devices, phones, printing, and exam room technology, delivered through MSP partners under your direction
Build the repeatable clinic IT playbook that will guide every future location we open
Team & Vendor Management
Manage relationships with managed service providers, clinical software vendors, and compliance consultants to deliver high-quality work on time and within budget
Develop clear performance goals and hold internal and external resources accountable to them
Build and lead the technical operations team over time as the organization scales
Who You Are
You’re a builder. You’re energized by being the first person in your function — by the challenge of creating structure where none exists and owning outcomes end to end. You’re equally comfortable writing a HIPAA policy, configuring an MDM tool, and holding a vendor accountable to an SOW. You don’t wait for perfect information; you make pragmatic decisions, document them, and move.
You understand that in a pre-launch environment, the best solution is often the right-sized one — and you have the judgment to know the difference between a shortcut and a smart tradeoff.
Most importantly, you believe healthcare can be better — and you want to be part of the team proving it.
Qualifications
8+ years of progressive experience in IT operations, security, or healthcare technology operations, with time in a HIPAA-regulated provider or payer environment
Proven success building a HIPAA compliance program from scratch, including risk assessments, policy development, workforce training, and incident response
Deep understanding of identity and endpoint fundamentals: SSO, MDM, and least-privilege access
Track record managing MSPs and vendors to outcomes, including writing SOWs, holding vendors accountable, and knowing when to insource
Builder’s temperament: comfortable being the first and only person in your function, equally willing to set strategy and do the hands-on work
Rochester-based or willing to relocate
Excellent leadership, collaboration, and communication abilities
Mission-driven, collaborative mindset and a passion for improving access to high-quality primary care
Strong Pluses
Experience administering an ambulatory EHR, Athena especially, or a comparable clinical system
Experience standing up technology for de novo clinic sites
A security certification (CISSP, HCISPP, or similar)
SOC 2 program experience (on our roadmap, not a launch requirement)
What We Offer
Starting salary range of $150-170k, commensurate with experience
Flexibility to work from our Rochester, NY location with in-person presence at our clinics
Opportunity to build something from the ground up
Direct impact on how care is delivered to older adults
High visibility and influence in a growing organization
Collaborative, mission-driven team
Equal Opportunity Employer
Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs.
Town Square Health is a value-based care, multi-specialty practice serving Medicare-eligible patients. We are bringing primary and specialty care together to deliver seamless, coordinated, patient-centered services with a bold vision to set the gold standard for how we experience healthcare in the United States.
Offices: Chicago, IL 60625, US
Primary CareSpecialty CareHealthcareand Value-Based Care
How many Healthcare jobs are open in Rochester, NY right now?
There are currently 659 open healthcare positions in Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Rochester, NY?
Companies currently hiring include University of Rochester, St. John's Senior Services, Rochester Regional Health, Liberty POST, St. Ann's Community, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Rochester, NY?
Yes — 56 of the 659 open healthcare positions offer remote or hybrid work (14 remote, 42 hybrid).
How do I apply for Healthcare jobs in Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.