New York, New York, United States · Hybrid
$140k–$160k/yr
As Senior Manager, Analytics & Workforce Management (WFM), you’ll serve as the analytical and operational backbone for Core Operations – enabling data-driven decision-making, optimized workforce performance, and accounta…
Skills: Workforce Management, Operations Analytics, Forecasting, Scheduling, SQL
New York, New York, United States · On-site
Job Description: Home Health Aide HHA Make a Difference Where It Matters Most—At Home Hourly Pay Range up to: $19.65/hour Daily Pay Available | Urgently Hiring As a Home Health Aide, you will play a vital role in improvi…
Skills: Personal Care, Patient Hygiene, Mobility Assistance, Meal Preparation, Housekeeping
New York, New York, United States · On-site
$19/hr–$19/hr
Job DetailsJob Location: Country Pointe IRA - Queens Village, NY 11427Education Level: High SchoolSalary Range: $19.46 - $19.46 HourlyMake an Impact at WellLife Network At WellLife, we believe every person deserves the d…
Skills: Personal Care, Medication Administration, Behavioral Support, Patient Advocacy, Crisis Intervention
New York, New York, United States · On-site
MinUSD $17.00/Hr. MaxUSD $17.00/Hr. Position Overview S:US is seeking a Residential Specialsit for their family with children shelter in Brooklyn. This position is located at Dumont Avenue, Brooklyn, NY 11207 The Residen…
Skills: Crisis Management, Trauma-Informed Care, Case Management Support, Client-Centered Approach, Written Communication
New York, New York, United States · On-site
City/State: Bronx, New York Grant Funded: No Department: ED - Nursing Einstein Bargaining Unit: NYSNA Work Shift: Day Work Days: PER DIEM Scheduled Hours: 7 AM-7:30 PM Scheduled Daily Hours: 11.5 HOURS Hourly Rate: $82.9…
Skills: Pre-operative Care, Post-operative Care, EMR Documentation, Clinical Judgment, Medication Administration
New York, New York, United States · On-site
Job Description: Home Health Aide HHA Make a Difference Where It Matters Most—At Home Hourly Pay Range up to: $19.65/hour Daily Pay Available | Urgently Hiring As a Home Health Aide, you will play a vital role in improvi…
Skills: Personal Care, Patient Mobility, Hygiene Assistance, Meal Preparation, Housekeeping
New York, New York, United States · On-site
City/State: Bronx, New York Grant Funded: No Department: PMREHAB - Wakefield Therapies Bargaining Unit: 1199 Work Shift: Day Work Days: ALTERNATE WORK SCHEDULE Scheduled Hours: Hours Vary Scheduled Daily Hours: Hours Var…
Skills: Patient Evaluation, Patient Treatment, Clinical Mentoring, Customer Service, Occupational Therapy Practice
New York, New York, United States · On-site
$19/hr
Job Description: Home Health Aide HHA Make a Difference Where It Matters Most—At Home Hourly Pay Range up to: $19.65/hour Daily Pay Available | Urgently Hiring As a Home Health Aide, you will play a vital role in improvi…
Skills: Personal Care, Bathing and Grooming, Mobility Assistance, Meal Preparation, Housekeeping
Binghamton, New York, United States · On-site
Job Summary Drive growth and change lives as a Territory Manager, owning your market and building strong partnerships with healthcare providers. In this consultative, high-impact sales role, you’ll champion Omnipod® tech…
Skills: B2B Sales, Relationship Building, Strategic Thinking, Consultative Selling, Market Analysis
New York, New York, United States · On-site
$115k–$124k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Exercise Training, Fitness Testing, Gait Analysis, Movement Mechanics Analysis, Performance Metabolic Testing
New York, New York, United States · On-site
$70k–$80k/yr
JOB PURPOSE: The Site Development Manager is responsible for driving the growth of the Program of All-Inclusive Care for the Elderly (PACE) within a defined geographic territory. This role focuses on increasing enrollmen…
Skills: Business Development, Provider Relations, Territory Management, Relationship Building, Market Analysis
New York, New York, United States · On-site
Job Description: Are you an experienced home care nurse or are you a dedicated hospital nurse looking for a change? Are you a new grad looking for a challenging rewarding career ? Become a Visiting Nurse in the field ! T…
Skills: Pediatric Nursing, Home Health Care, Patient Education, Clinical Skills, Case Management
New York, New York, United States · On-site
$28/hr–$31/hr
Who we are: Lincoln Square Veterinary Hospital is Hiring an Experienced Veterinary Technician! Position Details Role: Veterinary Technician Status: Part-Time Salary: $28 - $31/hour, based on experience Schedule: Part-tim…
Skills: Patient Handling, Anesthesia Monitoring, Surgical Nursing, Venipuncture, IV Catheter Placement
New York, New York, United States · Hybrid
Position: Bilingual Facilitator Department: Specialized Programs Location(s): Citywide – All VIP locations Reports To: Manager, Restorative Justice Program Classification: Full Time, Exempt Work Model: Hybrid Compensatio…
Skills: Group Facilitation, Restorative Justice, Bilingual English and Spanish, Active Listening, Case Coordination
Mount Sinai Health SystemsNew York, New York, United States · On-site
$29/hr–$31/hr
Description Endoscopy Associate (CER/CFER required) - GI Unit - Mount Sinai West - Full Time - Evenings - 12pm - 8pm The Endoscopy Associate performs various direct care activities for the patient under the direct superv…
Skills: Endoscopy, Patient Care, Vital Signs Monitoring, Equipment Sterilization, Infection Control
Mount Sinai Health SystemsNew York, New York, United States · On-site
$115k–$192k/yr
Description The Clinical Program Manager is responsible for assuring compliance with mandated clinical orientation, competency assessment and interventions in the assigned clinical program of designated nursing staff wit…
Skills: Clinical Operations, Nursing Leadership, Staff Development, Performance Improvement, Regulatory Compliance
Mount Sinai Health SystemsNew York, New York, United States · On-site
$82/hr–$82/hr
Description Serves patients by preparing medications; giving pharmacological information to multidisciplinary health care team; monitoring patient drug therapies. Responsibilities 1.Dispenses medications accurately and i…
Skills: Medication Dispensing, Pharmacotherapy, Clinical Chart Review, Sterile Aseptic Technique, Patient Education
Mount Sinai Health SystemsNew York, New York, United States · On-site
$59k–$74k/yr
Description The Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai is dedicated to delivering superior, comprehensive dermatologic care that exceeds patient expectations…
Skills: Clinical Research, Data Collection, Informed Consent, Database Management, Grant Application Preparation
Mount Sinai Health SystemsNew York, New York, United States · On-site
$66k–$72k/yr
Description As an integral part of a team, the Virtual Care Coordinator is responsible for supporting virtual patient care activities and promoting patient focused care within the Mount Sinai Health System. This role is …
Skills: Telehealth, Remote patient monitoring, Clinical quality assurance, Data collection, Workflow development
Mount Sinai Health SystemsNew York, New York, United States · On-site
$80k–$128k/yr
Description The purpose of DRG validation is to confirm that diagnostic, procedural information, and the discharge status of the beneficiary, as coded and reported by the hospital on its claim, matches both the attending…
Skills: ICD-10-CM, ICD-10-PCS, MS-DRG, APR-DRG, Medical Coding
New York, New York, United States • Hybrid
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Lead the design and execution of performance analytics and workforce planning for a 400+ omni-channel Patient Care Coordinator organization. Drive operational excellence by optimizing staffing, tracking KPIs, and delivering actionable reporting to senior leadership.
Requires 7+ years of experience in operations analytics or workforce management, specifically within high-volume contact center environments. Must be proficient in SQL, Excel, and visualization tools, with a required bachelor's degree.
As Senior Manager, Analytics & Workforce Management (WFM), you’ll serve as the analytical and operational backbone for Core Operations – enabling data-driven decision-making, optimized workforce performance, and accountability across a 400+ omni-channel Patient Care Coordinator (PCC) organization.
Reporting directly to the Director of Core Operations, you’ll lead the design and execution of performance analytics, workforce planning, and reporting frameworks that drive Talkiatry’s operational excellence goals. Your team will play a critical role in ensuring our PCCs and frontline operations deliver consistent, high-quality support at scale, meeting performance and efficiency targets across Core Ops.
This is a hands-on, cross-functional leadership role at the center of Core Operations – ideal for a results-oriented operator who can blend analytics with execution to improve patient and provider experience, reduce costs, and enhance frontline performance visibility.
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.
Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.
Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.
Own the analytics and reporting engine for PCC Operations, ensuring visibility into performance, staffing, and efficiency metrics.
Track and interpret KPIs, including variable costs (% of revenue and per visit), workforce utilization, QA adherence, and staffing efficiency – to drive accountability across teams.
Develop and maintain dashboards and reporting frameworks that support day-to-day management and long-term decision-making.
Support program- or LOB-level performance tracking (e.g., Therapy, Intake, or pilot initiatives) by building tailored reports that establish consistent tracking and performance measurement processes.
Partner with PCC leaders to identify performance trends, uncover root causes, and translate insights into operational improvements.
Deliver clear, actionable reporting to ensure Core Ops stays aligned with business goals and growth initiatives.
Lead workforce planning and forecasting for Talkiatry’s Patient Care Coordinator (PCC) operations – spanning four communication channels (phone, SMS, webchat, and email) and five key lines of business: Psychiatry Intake, Therapy Referral, External Referral, Patient and Provider Support, and Call Center Teams.
Implement workforce management best practices for forecasting, scheduling, adherence, and intraday management – including AWA, shrinkage, service levels, and queue performance – to maximize efficiency and service quality while aligning staffing and capacity with patient volume and demand.
Partner with Finance and BizOps to track operational performance against budget, refine key assumptions, and inform future budget cycles.
Continuously evaluate variable costs and productivity drivers, identifying opportunities to reduce waste, optimize utilization, and improve overall performance.
Leverage WFM platforms such as Genesys and ServiceNow to enhance forecast accuracy, real-time visibility, and reporting automation.
Partner closely with Ops Excellence, Quality & Training, and Product to embed analytics and WFM insights into systems, workflows, and strategic planning.
Build and reinforce a data-driven culture across PCC Ops, integrating dashboards, performance reviews, and feedback loops into daily operations.
Collaborate with BizOps to ensure frontline data informs Core Ops’ growth and retention initiatives, efficiency goals, and patient experience improvements.
Communicate trends, risks, and opportunities clearly to senior leadership to support data-driven decision-making and change activation.
7+ years of experience in operations analytics, workforce management, or business operations, ideally within contact center or patient access environments.
Proven success leading WFM and analytics functions supporting large-scale, high-volume operations (300+ team members across omni-channel environments).
Advanced proficiency in Excel, GSheet, SQL, and visualization tools (Tableau, Looker, Omni, or similar).
Experience with Genesys, ServiceNow, Salesforce, or other workforce/scheduling tools preferred.
Strong analytical and problem-solving skills; ability to translate complex data into clear business actions.
Demonstrated ability to drive performance improvement through data-driven decision-making.
Excellent communication and stakeholder management skills across technical and operational audiences.
Bachelor’s degree required; Master’s degree in Business, Operations, or Analytics preferred.
Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
Collaborative environment: be part of building something from the ground up at a fast-paced startup
Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
It all comes back to care: we’re a mental health company, and we put our team’s well-being first
Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.
Transforming psychiatry with accessible, human, and responsible care
Talkiatry is a national mental health practice that provides in-network psychiatry and therapy. We were co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality mental healthcare. 60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. We’re proud to be a Great Place to Work®-certified company. Want to transform psychiatry with us?
Offices: New York, NY 10001, US
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