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Apotex Inc.
Assistant Manager - External Quality
Mumbai, Maharashtra, India · On-site
Senior$862M raised
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Full-time
high school, associate degree, professional certificate
Posted 7d ago
~40 hrs/week
Responsibilities
Provides day-to-day customer service for clinical trial logistics, including managing requests, documentation, and shipment records. Coordinates with clinical teams and external contacts to ensure service execution and compliance with quality requirements.
Requirements
Requires a High School Diploma and at least 3 years of experience in customer service or clinical logistics. Preferred qualifications include an Associate's degree and certifications in GCP or IATA Dangerous Goods Regulations.
Full job description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.
Responsibilities:
Delivers day-to-day customer service for clinical trial logistics requests, updates, and inquiries in accordance with established procedures, service levels, and quality requirements
Prepares study-related documents, site materials, shipment records, and other required forms using approved templates, checklists, and current process requirements
Coordinates with country operations, clinical teams, sites, and approved external contacts to confirm service needs, obtain missing information, and communicate next steps
Resolves routine to moderately complex inquiries related to documentation, request status, system access, and service execution within defined guidelines
Reviews system records and documents for missing information, inaccurate entries, and outdated templates and completes approved corrections or escalates for resolution
Maintains complete records, version-controlled documents, approvals, and audit notes in required systems and repositories to preserve compliance and traceability
Prepares status updates, exception summaries, and service communications to support issue follow-up, clean handoffs, and consistent customer service delivery
.
Requirements:
High School Diploma/GED or equivalent experience required
Associate’s degree in life sciences, clinical research, business administration, customer service, logistics, or a related field preferred
3+ years of experience in customer service, clinical trial support, clinical logistics coordination, or a related field required
Certification in Good Clinical Practice, IATA Dangerous Goods Regulations, or customer service/process improvement or equivalent certification preferred
Fluent English communication skills, both written and verbal - must have
Willingness to work in rotational shifts, including9:00 AM – 6:00 PMand1:00 PM – 9:00 PM, Monday-Saturday
Fully on-site availability required
Excellentcustomer service orientationwith the ability to build trust and maintain strong relationships with clients
Stronginterpersonal skillsand the ability to work effectively with internal and external stakeholders
High level ofattention to detailand accuracy in handling customer requests, documentation, and follow-up
Ability to work in afast-paced and time-sensitive environmentwhile managing multiple priorities
Strongorganizational and time management skills
Ability to handlechallenging customer situationswith empathy, professionalism, and diplomacy
Goodadaptability and flexibilityin response to changing business needs and operational requirements
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: World Courier (India) Private Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
On August 30, 2023, AmerisourceBergen became Cencora.
Cencora is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We partner with pharmaceutical innovators across the value chain to facilitate and optimize market access to therapies. Care providers depend on us for the secure, reliable delivery of pharmaceuticals, healthcare products, and solutions. Previously known as AmerisourceBergen, our new name, Cencora, unites our 46,000+ team members under one identity in pursuit of a shared purpose: We are united in our responsibility to create healthier futures. : We are united in our responsibility to create healthier futures. AmerisourceBergen is ranked #11 on the Fortune 500 and #24 on the Global Fortune 500 with more than $200 billion in annual revenue.
Offices: 1 West First Avenue, Conshohocken, PA 19428-2050, US
Pharmaceutical distribution and supply chain managementPharmaceutical services and product commercializationHealthcare logisticsProvider efficiency technologiesand Consulting and business coachingData IntegrationHealth CareConsultingLogisticsEnterprise Software
How many Healthcare jobs are open in Mumbai, India right now?
There are currently 178 open healthcare positions in Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Mumbai, India?
Companies currently hiring include Piramal Pharma Solutions, Abbott, 2070 Health, Bayer, Medtronic, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Mumbai, India?
Yes — 45 of the 178 open healthcare positions offer remote or hybrid work (23 remote, 22 hybrid).
How do I apply for Healthcare jobs in Mumbai, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.