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Greenville OB/GYN Job Title: Reception I FLSA Status: Non-Exempt About us Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensi…
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Full-time
high school, associate degree
Posted 50d ago
~40 hrs/week
Responsibilities
The Receptionist serves as the first point of contact for patients, managing check-ins, scheduling appointments, and collecting co-payments. They are responsible for maintaining accurate patient demographics and insurance information while coordinating with clinical and administrative staff.
Requirements
A high school diploma is required, and an associate degree is preferred. Candidates must have one or more years of experience in a secretarial or medical assistant role.
Full job description
Greenville OB/GYN
Job Title: Reception I
FLSA Status: Non-Exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
Location & commitments
FT/PT/Temp/PRN role based at Greenville OB/GYN location, Monday-Friday, 8a.m. – 5 p.m.
Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.
Supervision Received:Reports to the Department Coordinator, Operations Supervisor and Operations Manager.
Supervision Exercised:None.
Typical Physical Demands:Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Manual dexterity required for use of calculator and computer keyboard.
Typical Working Conditions:
Work is performed in an office environment. This position involves frequent contact with staff, patients, and the public.
About the role
The Reception position oftentimes is the first person with whom a patient or patients family member will interact either upon arrival at the practice or via phone conversations prior to the visit. The Reception staff are responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Further, the Reception staff ensures the accuracy of the patient’s demographic and insurance information. The Reception staff works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments. High School diploma required. One or more years of secretarial/medical assistant experience.
Responsibilities
Practice exceptional customer service, greeting every patient and calling them forward at earliest ability to check in
Effective communicate between administrative team, clinical staff, insurance staff, lab and diagnostic staff, patient assistant team, security staff, and providers
Provide and explain required forms and paperwork required at check in
Verify active insurance, in/out of network eligibility, and authorizations
Collect copays, coinsurance, and outstanding balances
Adhere to and explain financial policy to patients as needed
Coordinate multiple areas and resources to resolve scheduling, insurance, and clinical conflicts
Take initiative in learning new tasks, processes, and software/systems
Ongoing growth in knowledge of company policies and procedures
Commitment to adherence to safety practices and policies
Alignment with company mission and dedication to reflect in daily efforts
Strong communication skills to direct feedback including patient complaints to Patient Liaison, Operations Manager, Operations Supervisors, and team members
Carefully verify, enter, and update patient demographic information.
Responsible for individual till including cash, checks and credit cards and balancing funds with encounter tickets and transactions entered.
Schedule, coordinate, cancel, and reschedule patient appointments.
Document detailed information for clinical staff follow up in AthenaFlow.
Tactfully connect patients with delinquent accounts to patient representatives to set up financial agreements and answer billing questions.
Able to begin each day at 7:30am and end at 6:00pm. Some late nights are required.
Adaptable to additional administrative needs and willingness to assist in any needed tasks/orientation in any area.
Candidate requirements
Responsible for greeting, welcoming and assisting patients, securing accurate and up to date patient information, collecting patient balances and copayments at the time of service, ensuring prompt service at the point of check in/out, and promoting positive workplace with other departments within Physicians East.
High School diploma required. One or more years of secretarial/medical assistant experience. Associates Degree preferred.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email [email protected]
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Signatures
This job description has been approved by:
Manager Date
HR Date
Employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.
Physicians East, PA is eastern North Carolina’s largest private multi-specialty health care practice with over 100 providers caring for patients in Greenville, Farmville, Winterville, Kinston and Beulaville. Physicians East offers Primary Care services at six of their ten locations. Sub-specialists include cardiology, dermatology, endocrinology, gynecology, gastroenterology, hematology, oncology, obstetrics, pulmonary care, rheumatology, sleep medicine, colorectal and general surgery. Physicians East operates its own AAAHC (Accreditation Association of Ambulatory Health Care, Inc.) surgical endoscopy center, a Sleep Center, a fully staffed Urgent Care Center with on-site x-ray and laboratory services for walk-in and after hours care, and provides outreach services in nearby community hospitals.
Since 1965, Physicians East’s physicians and staff have worked together to build a reputation of excellence in individualized, comprehensive, patient-focused health care. Through its dedicated and committed staff, Physicians East sets the benchmark for providing the highest quality and most innovative medical care available.
Offices: 1850 West Arlington Blvd., Greenville, North Carolina 27834, US · 3681 N. Main St., Suite 114, Farmville, North Carolina 27828, US · 4796 Old Tar Road, Winterville, North Carolina 28590, US · 744 Airport Road, Kinston, North Carolina 28504, US
How many Healthcare jobs are open in Greenville, NC right now?
There are currently 534 open healthcare positions in Greenville, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Greenville, NC?
Companies currently hiring include ECU Health, Thermo Fisher Scientific, Physicians East, Grace Federal Solutions,LLC, Catalent, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Greenville, NC?
Yes — 41 of the 534 open healthcare positions offer remote or hybrid work (17 remote, 24 hybrid).
How do I apply for Healthcare jobs in Greenville, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.