Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Job Summary Provides in-person guidance and support to the providers, care teams, and affiliates …
Skills: Clinical integration, Population health, Value-based care, Process improvement, PDSA model
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Clinical Calls Representative, Access Ambulatory Scheduling, Full Time, First Shift
Cincinnati, Ohio, United States · Remote Solely
Entry level
UC Health is hiring a full time Clinical Call Representative Under the direction of the Clinical Operations Manager, the Clinical Call Representative is responsible for handling incoming clinical calls for multiple depar…
Skills: Clinical call handling, Patient data management, Medical terminology, Documentation, Customer service
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Full-time
bachelor degree, postgraduate degree
Competitive pay, Incentives, Referral bonuses, 403(b) with employer contributions, Medical insurance, Dental insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The Clinical Outcomes Manager provides guidance to care teams on clinical integration initiatives to support value-based healthcare models. Responsibilities include analyzing clinical data, facilitating process improvements, and conducting regular in-person rounds with provider practices.
Requirements
Candidates must have at least 5 years of healthcare experience, including management or leadership in population health or value-based contracts. A Bachelor's degree in Nursing or a related healthcare field is required, with a preference for an MSN or MBA.
Full job description
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
40
Work Shift:
Days (United States of America)
Job Summary
Provides in-person guidance and support to the providers, care teams, and affiliates in clinical integration initiatives that supports the quadruple aim and allows the organization to thrive in a value-based health care model. Key responsibilities include proactively maintaining a deep understanding of the key drivers for each practice, translating the data to insights for the practices, collaboratively identifying actionable steps for improvement through a Plan-Do-Study-Act (PDSA) process improvement model, coaching care teams in process improvements, clinical integration, and outcomes.
***This position is primarily remote/work from home, but hire must be local to the Cincinnati, OH market to go onsite as needed - i.e. rounding with provider practices and home office/corporate meetings (frequency will vary from weekly to monthly, but needing someone able to go onsite when required).
Essential Job Functions
Completes In person and virtual rounds in the practices on a regular basis to communicate status reports, key drivers of change, leading or lagging indicators, and providing insights to providers and practices
Manages the review of clinical outcomes, patient panel management, and performance metrics for affiliates and employed physicians in the assigned market or Region’s network
Partners with providers and care team members to implement evidence-based protocols and other improvement initiatives based on the insights, monitors ongoing progress, document supports, identify resources, and engages care delivery team
Maintains being a professional role model in practice transformation and under leadership guidance, effectively engages and educates regional stakeholders on the elements, measures, tasks, and tools to be used to support various practice improvement activities
Conducts provider orientation and facilitates onboarding and offboarding of providers into the assigned network as related to panel management and other Clinical Integration key initiatives
Supports, encourages, and works closely with providers, their care teams and regional practice leaders to implement process and quality improvement activities and workflows necessary for successful participation in value-based agreements
Collaborates with Regional and practice staff to facilitate the market implementation of assigned network initiatives and facilitates process improvement activities in support of Clinical Integration initiatives
Conducts chart audits in support of annual quality composite audits with Affiliates not on Epic in support of Mercy Health Select and any other future distributions and chart reviews or quality audits under the direction of System or Regional clinical leadership for the purposes of supporting quality patient care and success in current and future initiatives
Facilitates provider remediation tracking and activities in collaboration with assigned network leadership and the assigned medical and quality leadership
Effectively engages in relationship management to support the ministry outcomes and delivery of care
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Current RN Licensure accredited by Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), or Commission for Nursing Education Accreditation (CNEA) (preferred)
Education
BSN Bachelors' of Science Nursing or related Healthcare field (required)
MSN Masters of Science Nursing, MBA, or Master’s degree in related Healthcare field (preferred)
Work Experience
5 year’s of experience in a healthcare setting including ambulatory offices, with previous management or leadership experience with Population Health or Value-Based Contract work including but not limited to: direct patient care, managing payer relationships or health systems outcomes (required)
Working knowledge and familiarization with process improvement models (such asPDSA andA3) (preferred)
Experience in value-based arrangements, clinical reporting packages (such as Milliman or Tableau) (preferred)
Training
None
Ideal Candidate Experience
Ambulatory experience in primary care
Management experience
Open to in-patient experience in combination with ambulatory experience
Previous experience in value based care/population health role
Hands on clinical experience- doesn't need to be an RN specifically
Strong Microsoft Word, Excel, and PowerPoint skills
EPIC EMR experience is beneficial
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
Network Performance - Population Health Service Organization
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
Bon Secours Mercy Health (BSMH) is a global Catholic health ministry operating in the United States, Ireland and the Philippines. A $14 billion organization, BSMH delivers care and health services through 47 hospitals and a network of approximately 60,000 associates, including more than 3,000 providers, across 1,200+ sites of care. It is one of the largest health systems in the United States and the largest not-for-profit private healthcare provider in Ireland.
Bon Secours Mercy Health’s portfolio extends beyond hospitals to include ambulatory care, digital capabilities, population health and international operations, as well as a diverse set of companies providing advisory and technology-enabled solutions that strengthen clinical quality, operational performance, data capabilities and financial outcomes.
Rooted in the compassionate ministry of Jesus, BSMH is committed to improving health and well-being in the communities it serves, especially those most in need who are poor, dying and underserved. Across its ministry, Bon Secours Mercy Health provides more than $415 million in community benefit each year, supporting programs and initiatives that address social drivers of health and strengthen communities. Through Global Ministries, BSMH supports underserved communities in Haiti, Peru, South Sudan and the Philippines.
Offices: Cincinnati, Ohio 45237, US
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How many Healthcare jobs are open in Cincinnati, OH right now?
There are currently 2,641 open healthcare positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Cincinnati, OH?
Companies currently hiring include UC Health, Bon Secours Mercy Health, TriHealth, Medpace, The Christ Hospital Health Network, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Cincinnati, OH?
Yes — 443 of the 2641 open healthcare positions offer remote or hybrid work (106 remote, 337 hybrid).
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