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Manage strategic partnerships with complex healthcare clients to align Circadia's AI capabilities with their long-term operational goals. Lead onboarding, design workflows, and leverage predictive analytics to drive patient outcomes and ROI.
Requires 4+ years of experience in management consulting or strategic account management, preferably within healthcare or health IT. Must possess strong executive presence and a willingness to travel approximately 50% within the region.
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
\nAbout the Role
We're looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships.
This is not a traditional account management role. You'll embed yourself in the operations of our most complex healthcare partners, diagnose workflow challenges, design adoption strategies, and drive measurable outcomes—all while building trusted relationships with executive leadership that make Circadia indispensable.
If you've spent your career partnering with healthcare organizations, navigating complex institutional environments, and translating data into executive-level insights, this role was built for you.
Act as a trusted advisor to key leadership teams across multisite healthcare clients. Understand each partner's strategic objectives deeply enough to align Circadia's capabilities to their long-term goals—not just their immediate needs.
Lead seamless onboarding and implementation engagements, adapting our technology to each client's operational realities. Apply a consultative lens to identify friction points and design solutions that stick.
Navigate confidently at the clinical and executive levels. Build trust quickly with CMOs, CNOs, and operations leaders—and maintain those relationships through insight, not just service.
Leverage Circadia's predictive analytics to surface insights that matter to your partners. Turn monitoring data into a compelling story about patient outcomes, operational efficiency, and ROI.
Own the full post-sales lifecycle. Develop success strategies that drive adoption, reduce churn risk, and create organic expansion opportunities—contributing directly to forecasting and pipeline reviews.
Bring field intelligence back to the product team. Your frontline perspective shapes the roadmap and ensures Circadia continues to solve real problems for real organizations.
At Circadia, you’ll be part of a mission-driven team that’s reshaping healthcare delivery. We combine advanced technology with clinical insight to prevent avoidable harm, improve staffing efficiency, and help clinicians focus on what matters most, caring for patients. Join us in building the future of proactive care.
As a full-time Customer Success Manager, you will be employed by Circadia Health, Inc. The anticipated annual base salary range for this full-time position is $120,000 - $180,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience, and location.
Annual salary is only one part of an employee's total compensation package at Circadia Health. We also offer:
Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.
Saving lives with AI-powered contactless monitoring
Powered by the world’s first FDA-cleared truly contactless patient monitoring system, Circadia improves clinical outcomes through early detection. The technology monitors a patient’s respiratory rate from up to 8 feet away without anything on the bed or body. Clinicians use this data to identify medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis, UTIs, and Falls — several hours and days in advance. A team of virtual nurses review data from the device and analyze trends in the patient’s electronic health record to deliver personalized, predictive risk alerts 24/7/365.
Offices: Los Angeles, California 90094, US · London, CR0 5QD, GB
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