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The Mental Health Technician provides front-line crisis intervention, emotional support, and risk assessments for individuals and families. Additionally, they administer the Listening Ear Assistance Fund (LEAF) by screening eligibility and coordinating financial aid.
A high school diploma or GED is required, with a degree in psychology, social work, or a related field preferred. Candidates must possess strong crisis intervention skills and proficiency in Microsoft Office.
Job DetailsJob Location: Listening Ear Crisis Center - Mount Pleasant, MI 48804Position Type: Full TimeSalary Range: $15.00Job Shift: AnyPosition Summary
The Day Shift Mental Health Technician (MHT) serves as a front-line resource for individuals and families seeking crisis intervention, information and referral services, and financial assistance through Listening Ear Crisis Center programs. The MHT responds to crisis and non-crisis calls, conducts screenings and assessments, provides emotional support and de-escalation, coordinates referrals to community resources, and administers the Listening Ear Assistance Fund (LEAF). The position requires sound judgment, professionalism, attention to detail, and the ability to manage multiple responsibilities while maintaining confidentiality and compliance with agency policies and funding requirements.
Reports to the Crisis Center Manager.
Crisis Intervention & Consumer Services
Respond to incoming telephone calls, chats, and other communications from individuals experiencing crisis or seeking assistance.
Utilize active listening, crisis intervention, de-escalation, and problem-solving techniques to assess caller needs and provide appropriate support.
Conduct initial risk and lethality assessments to determine appropriate interventions.
Collaborate with consumers to develop safety plans utilizing available coping strategies, support systems, and community resources.
Provide accurate information regarding Listening Ear programs and available community resources.
Make appropriate referrals to community agencies and coordinate warm handoffs when appropriate.
Direct callers to appropriate staff or emergency responders when necessary.
Contact supervisory staff or emergency services when required by agency policy.
Conduct eligibility screenings for the Listening Ear Assistance Fund (LEAF) in accordance with agency policies and funding requirements.
Review LEAF applications for completeness, eligibility, and required supporting documentation.
Coordinate transportation assistance, including the issuance of gas cards and bus fare assistance.
Obtain, verify, and document vendor information necessary for payment processing.
Collect, organize, and maintain invoices, receipts, releases of information, utility bills, repair estimates, denial letters, and other documentation required to support LEAF payments.
Communicate with applicants, vendors, and partner agencies to obtain missing documentation and facilitate timely processing of applications.
Explain program requirements, documentation requirements, eligibility criteria, and next steps to applicants.
Refer applications or requests outside established program guidelines to supervisory staff for review and approval.
Assist in maintaining LEAF tracking logs and other records necessary for financial accountability.
Documentation & Recordkeeping
Complete timely, accurate, and thorough documentation for all consumer contacts, crisis interactions, referrals, LEAF applications, and agency services.
Maintain confidential records in accordance with HIPAA, agency policies, grant requirements, and applicable state and federal laws.
Complete required statistical reporting, data entry, and documentation for agency programs and funding sources.
Ensure documentation accurately reflects services provided and supports funding and compliance requirements.
Strictly maintain consumer confidentiality.
Adhere to Listening Ear policies, procedures, and applicable federal and state laws.
Attend and successfully complete all required orientation, continuing education, and annual training.
Assist in maintaining current resource information and referral databases.
Report to work punctually and remain on duty until appropriately relieved.
Perform other duties as assigned.
QualificationsRequired Knowledge, Skills, and Abilities
Knowledge of crisis intervention principles and techniques.
Ability to establish rapport through active listening, empathy, and effective communication.
Ability to assess risk and respond appropriately during crisis situations.
Knowledge of community resources and referral processes.
Ability to determine eligibility for agency programs using established policies and procedures.
Ability to review applications and supporting documentation for completeness and accuracy.
Ability to coordinate financial assistance processes while maintaining attention to detail.
Ability to communicate professionally with consumers, vendors, community agencies, and coworkers.
Strong organizational skills with the ability to maintain accurate electronic and paper records.
Ability to exercise sound judgment while working independently.
Proficiency with computers, electronic recordkeeping systems, Microsoft Office, and agency databases.
Ability to maintain confidentiality and comply with HIPAA and agency privacy requirements.
Required
High School Diploma or GED.
Minimum age of 18 years at time of hire.
Preferred
Associate's or Bachelor's degree in psychology, social work, counseling, human services, criminal justice, or a related field.
Previous experience in crisis intervention, customer service, call center operations, case management, behavioral health, or human services.
Experience working with grant-funded programs or financial assistance programs is preferred.
Schedule, Working Conditions, and Physical Requirements
Regular full-time daytime schedule of approximately 40 hours per week.
Additional hours may be required to meet agency needs.
Work is primarily performed in an office environment utilizing computers, telephones, and headsets.
Frequent sitting with opportunities to stand and move throughout the workday.
Ability to communicate effectively by telephone and electronic communication.
Ability to organize, file, and retrieve electronic documentation
Focusing on What People CAN Do...
Founded in 1969, Listening Ear has grown from a single 24-hour crisis line serving one community to a multi-service agency staffed by nearly 300 people in multiple counties and impacting over 20,000 individuals each year. We are a private, nonprofit, United Way human service agency based in Mt. Pleasant, MI providing services across mid and northern Michigan. Our Purpose is to support and improve human life around the clock. Our Mission is to offer hope and opportunity by listening to, supporting, and advocating for people who need quality services and safe, affordable housing. Programs Offered: - Crisis Line: Available to anyone, 24 hours every day. The trained staff are helpful in exploring options and solutions to your problems, caring when you just want someone to listen, and supportive when there is no where else to turn. -Child Foster Care: Provides temporary, emergency, and long-term care by trained and caring families. All homes receive ongoing training and support. -Runaway & Homeless Youth: For teenagers, 12-17 years old in Isabella, Clare, and Gladwin Counties who are thinking about running away, have runaway, are homeless, at risk of being homeless, or have been removed from their home by their family. - Child Sexual Abuse Treatment: Designed to make a difference in the lives of sexually-abused children and their families. We provide resources for young people, ages 3-17, who have been recent victims of abuse in Clare and Isabella County. - Transitional Living: Assists homeless young people, ages 16-21, in Isabella or Clare County who are unable to return to their homes. - In-Home Help: For adults and children with disabilities to live as independently as they choose in their own home or with their family. - Residential Services: for individuals with developmental disabilities who are at least 18 years old to increase their independence. -Rental Housing: for low to moderate income families and individuals.
Offices: 107 E Illinois St, Mount Pleasant, Michigan 48858, US
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