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$19/hr–$31/hr
Part-time
high school
Health coverage, 401k with match, Profit share, Paid time off
Posted 13d ago
~24 hrs/week
Responsibilities
The Patient Services Representative serves as the first point of contact, managing patient check-ins, scheduling, and insurance verification. They act as a liaison between patients and clinical staff to ensure efficient office flow and high-quality customer service.
Requirements
Candidates must have a high school diploma and 1-2 years of experience in public contact, preferably within a medical office. Proficiency in practice management software and knowledge of HIPAA/OSHA regulations are highly desired.
Full job description
At Proliance Surgeons our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!
Position Summary
The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.
Schedule
Working 2 12s, every Friday and Saturday from 5:30am - 6:30pm.
Key Duties and Responsibilities
The key duties and responsibilities of the Patient Services Representative include, but are not limited to:
Provide exemplary customer service, both in person and on the phone.
Greet and direct patients, vendors, and visitors.
Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
Assist patients with check-in process, completion of paperwork or forms, when necessary
Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
Review records for completeness, print necessary updates and put records in order
Review physician clinic schedule for accuracy
Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
Facilitate flow of patients by coordinating with medical assistants and clinical team
Schedule appointments, conferences and meetings in person, as requested
Schedule interpreters for patient appointments as needed
Complete duties and assist others as directed
Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook
Education/Experience
High School Diploma or the Equivalent
1-2 years relevant experience in public contact, preferably in medical office environment
Minimum 1-year front office or reception experience, medical preferred
Practice Management and experience (desired)
Knowledge, Skills and Abilities
Superior customer service
Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
Use time efficiently, with attention to quality, detail, accuracy and completion
Willing and able to be flexible with working varied hours and dependable with attendance
Ability to remove oneself personally from given situations, remaining objective
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Ability to provide feedback to improve performance
Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
Ability to prepare records in accordance with detailed instructions
Must be able to type with speed and accuracy
Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
We’re a group of independent specialists and surgeons with advanced knowledge in our areas of medicine, such as Orthopedics, ENT, general surgery, OB/GYN, and more. We’re one of the most referred teams, treating complex care needs for our patients.
For 20 years, we have helped the people of Washington get healthy, and stay that way, by getting to know them not just as patients, but as people. We provide the right type and level of care you need, supporting you throughout the entire healing process from care to surgery and recovery. We’re dedicated to exceptional outcomes, personally delivered.
Offices: 805 Madison Street, Suite 900, Seattle, WA 98104, US
Orthopedic Surgery / General Surgery / ENT Surgery /OB-Gyn/ Surgery Centers / MRI Centers / Physical TherapyLightingHealth CareWholesaleGovernmentManufacturingConsumer Electronics
Based on 2059 listings with disclosed salaries, most healthcare jobs in Washington pay between $80k–$190k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Washington right now?
There are currently 11,240 open healthcare positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Washington?
Companies currently hiring include MultiCare Health System, PROVIDENCE MEDICAL INSTITUTE, UW Medicine, Costco Wholesale, Virginia Mason Franciscan Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Washington?
Yes — 957 of the 11240 open healthcare positions offer remote or hybrid work (308 remote, 649 hybrid).
How do I apply for Healthcare jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.