Patient Financial Advocate - Full Time - Wolf River
Germantown, Tennessee, United States · On-site
Mid level
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Patient Financial Advocate - Full Time - Wolf River
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Full-time
Comprehensive Benefits Package
Posted 31d ago
~40 hrs/week
Responsibilities
The Patient Financial Advocate serves as the primary financial liaison for patients, managing insurance verification and billing estimates. They coordinate financial assistance applications and provide education to patients regarding their financial responsibilities.
Requirements
Candidates must have at least 3 years of experience in medical billing, insurance verification, or financial counseling. Proficiency with healthcare information systems and a strong understanding of Medicare and commercial payer rules are required.
Full job description
Job Title: Patient Financial Advocate
About Us
At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.
Position Overview
The Patient Financial Advocate serves as the primary liaison for patients regarding financial matters throughout their care experience at West Cancer Center. This role provides support with insurance billing, coverage verification, financial assistance screening, and patient education regarding financial responsibility. Advocates work closely with patients and internal teams to ensure affordability and accessibility to care while maintaining dignity and confidentiality.
Key Responsibilities
Serve as the primary financial point of contact for patients throughout their care
Conduct initial and ongoing evaluations of insurance coverage and benefit verification
Review and create estimates; explain out-of-pocket costs to patients
Assist with financial assistance and charity application processing
Coordinate patient needs with departments such as care support, nurse navigation, and revenue cycle
Obtain patient signatures for ABNs or assistance applications when applicable
Track and follow up on past due accounts and payment plans
Refer patients to external financial resources as needed
Utilize community resources to support non-medical patient needs
Maintain professional and compassionate communication with patients regarding sensitive topics
Meet or exceed productivity and collection benchmarks
Perform all other duties as assigned
Qualifications
Education & Experience
Minimum of 3 years of experience in medical billing, insurance verification, or financial counseling
Familiarity with insurance rules (Medicare, commercial payers, referrals, and pre-certifications)
Experience with a healthcare information system required
Skills & Abilities
High-level interpersonal skills with ability to navigate difficult financial discussions
Excellent verbal and written communication
Critical thinking and analytical skills to assess insurance benefits and financial options
Ability to explain insurance coverage and billing responsibilities clearly to patients
Strong understanding of patient assistance programs and pharmaceutical assistance criteria
Empathetic, courteous, and detail-oriented approach to patient financial counseling
Why West Cancer Center is a Great Place to Work
Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
No nights, weekends, or holidays. Comprehensive benefits package.
Join Us
If you're passionate about helping others, especially during one of the most vulnerable times in their lives, we invite you to join the West Cancer Center team. Apply today to begin your journey as a Patient Financial Advocate and help make a lasting impact.
Related keywords
Medical BillingInsurance VerificationFinancial CounselingMedicareCommercial PayersPre-certificationsPatient Assistance ProgramsRevenue CycleABNHealthcare Information SystemPatient AdvocacyCancer CareFinancial Assistance
MidSouth's leader in comprehensive adult cancer care and research for over 40 years.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
1978
Headquarters
Germantown, Tennessee
LinkedIn followers
2,866
West Cancer Center & Research Institute is proud to be the region’s comprehensive leader in adult cancer care and research. After delivering 40 years of clinical excellence, our focus still remains the same. We strive to continuously fight for the best outcomes for our patients by offering the most effective, individualized care possible. It’s what sets West apart and why patients from across the region choose West Cancer Center as their trusted partner in their cancer journey.
Our commitment to translate cancer science into revolutionary therapies is furthered by a unique sub-specialization program offering patients and their families true expertise for each cancer type. From breast cancer to liver, lung, brain and so many others – our oncology team provides a comprehensive approach to each disease state. West physicians collaborate together utilizing the knowledge and experience of medical oncologists, radiation oncologists, pathologists, genetic counselors, researchers, and so many others to ensure all treatment options have been discussed and examined in depth for our patients.
West Cancer Center also offers support programs for financial assistance, in-house support groups, and psychology and social work consultations. Our aim is to walk hand-in-hand with our patients throughout their entire journey from diagnosis to treatment while addressing the mind, body and spirit, along with helping eliminate any potential barriers in receiving treatment.
Here at West Cancer Center, you don’t just have cancer. You have West Cancer Center to fight by your side every step of the way.
Offices: 7945 Wolf River Blvd, Germantown, Tennessee 38138, US · 7945 Wolf River, Germantown, Tennessee 38138, US · 271 West Polk Avenue, West Memphis, AR 72301, US · 1588 Union Ave, Memphis, Tennessee 38104, US · 7668 Airways Blvd, Southaven, Mississippi 38671, US
Medical OncologyGynecologic OncologyHead & Neck OncologyMargaret West Comprehensive Breast CenterRadiologyRadiation OncologyClinical ResearchGenetic TestingIntegrative OncologyHospital
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