Medical Office Supervisor, Pediatric Contact Center
Chattanooga, Tennessee, United States · On-site
Mid level
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Medical Office Supervisor, Pediatric Contact Center
Chattanooga, Tennessee, United States · On-site
Mid level
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Full-time
high school, bachelor degree
Posted 31d ago
~40 hrs/week
Responsibilities
Oversees daily operations of the pediatric practice, including supervising front and clinical staff and managing physician schedules. Responsible for revenue cycle oversight, budget management, and ensuring a patient-centered customer service environment.
Requirements
Requires a high school diploma and at least two years of experience in a healthcare-related field. A bachelor's degree in business and prior supervisory experience are preferred.
Full job description
Job Summary: The Medical Office Supervisor is responsible for the daily operations of Erlanger Medical Group, Pediatrics. Responsibilities will include supervising front office staff, coordinating physician office and call schedules, preparing and overseeing support staff schedule, oversight of the pre-cert/referral process and revenue cycle, ordering of medical and office supplies, posting and assistance with staff recruitment, accounts payable, oversight for staff recruitment / discipline / termination, patient correspondence, managing work queues, arranging various tasks for smooth and efficient operation of the practice.
This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.
Education: Required: High school graduate
Preferred: B.S. Degree in Business
Experience: Required: Two years' experience in healthcare related field; knowledge of healthcare practice procedures and equipment
Preferred: Two years' experience supervising others
Position Requirement(s): License/Certification/Registration Required: N/A
Preferred: N/A
Department Position Summary: Responsibilities include assisting with the accountability for quality patient care and the orientation, joint commission preparation, education, growth, and performance of the practice. Supervising front office staff and the clinical staff and create a patient centered, customer service environment, manages physician templates and schedules; maintenance of work queues; and direct responsibility for staff oversight to for hiring, discipline, and termination as well as working to resolve patient concerns and issues is also expected. Manages physician templates to include opening and closing of schedules and changing the duration of appointment times as directed by Operational Leadership. Supervises the timely rescheduling of any patients as needed due to schedule changes. Ensures patients are contacted prior to appointment time by managing Televox responses and/or staff calls. Further responsibilities include assistance in the development and management of the operational and capital budget, product evaluations, supply acquisition, inventory control, and formulating and implementing strategies for increased effectiveness and efficiency.
Related keywords
PediatricsMedical Office ManagementPre-cert/Referral ProcessRevenue CycleAccounts PayableJoint CommissionTelevoxOperational BudgetCapital BudgetPatient Population ManagementHealthcare Practice Procedures
Compassionately caring for people, advancing medicine and improving lives.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1889
Headquarters
Chattanooga, TN
LinkedIn followers
22,666
Erlanger is a non-profit health system based in Chattanooga, Tenn. and affiliated with the University of Tennessee Health Science College of Medicine. The seven-hospital health system includes the region’s only Level I Trauma Center, Children’s Hospital, Level IV NICU, Kidney Transplant Center, 24/7 Comprehensive Stroke Center, and one of the largest surgical robotics programs in the Southeast. Erlanger is a rare combination of independent, academic medicine with the feel of a community health system.
Erlanger is the sole provider of tertiary care services spanning a 50,000 square-mile region encompassing southeast Tennessee, northwest Georgia, north Alabama, and western North Carolina. With a history of over a century, Erlanger continues its founding mission to compassionately care for people.
Offices: 975 East 3rd. Street, Chattanooga, TN 37403, US · 1755 Gunbarrel Road, Chattanooga, TN 37421, US · 910 Blackford Street, Chattanooga, TN 37403, US · 632 Morrison Springs Rd., Chattanooga, TN 37415, US · 71 Wheelertown Ave., Pikeville, TN 37367, US
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Based on 1131 listings with disclosed salaries, most healthcare jobs in Tennessee pay between $63k–$154k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Tennessee right now?
There are currently 12,750 open healthcare positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Tennessee?
Companies currently hiring include Ascension, Covenant Health, Vanderbilt University Medical Center, Erlanger, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Tennessee?
Yes — 1261 of the 12750 open healthcare positions offer remote or hybrid work (688 remote, 573 hybrid).
How do I apply for Healthcare jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.