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Full-time
Posted 31d ago
~40 hrs/week
Responsibilities
The Market Operations Coordinator manages the end-to-end visit scheduling process and provider calendars to ensure efficient behavioral health care delivery. They serve as the primary logistical contact for patients and providers while optimizing clinical impact through panel management.
Requirements
Candidates need 2+ years of experience in healthcare operations or administrative support, preferably within telehealth or behavioral health. Strong organizational skills and proficiency with scheduling tools or EHR systems are required.
Full job description
Market Operations Coordinator
Location: Nashville, TN Reports To: Director of Market Operations
About Peregrine Health
Peregrine Health is a leading provider of integrated behavioral health services, partnering with healthcare organizations to deliver high-quality care to underserved populations. We believe that access, efficiency, and patient engagement are critical to improving mental health outcomes. Our team is driven by purpose, guided by data, and committed to transforming the experience of behavioral health delivery.
Role Summary
As a Market Operations Coordinator at Peregrine Health, you will be the logistical backbone of our partner operations. In this critical role, you will work closely with patients, providers, and cross-functional teammates to ensure care is delivered efficiently and on time. Additionally, you’ll manage provider panels through appointment scheduling for behavioral health visits across our customer sites, ensure patients are staying on cadence, and optimize provider calendars for maximum clinical impact. . You will also support patients and providers through the effective use of technology to enhance care delivery, while fostering seamless communication with providers and client clinics to ensure a positive and coordinated care experience.
Key Responsibilities
Own the end-to-end visit scheduling process, including initial bookings, rescheduling, and cancellations for behavioral health appointments across our partner sites.
Coordinate follow-up visits and referrals, ensuring timely continuity of care and clear communication with partner organizations.
Serve as the central point of contact for appointment logistics - confirming visits, resolving scheduling conflicts, and keeping all stakeholders aligned.
Support panel management by monitoring patient visit cadence and proactively flagging gaps in care.
Maintain and manage provider calendars, working to optimize appointment blocks, reduce downtime, and align schedules with patient demand and site needs.
Demonstrate proficiency with technology and assist patients and providers in utilizing digital tools, platforms, and resources to optimize the care experience.
Foster strong communication and collaboration with providers and client clinic sites to support care coordination, patient engagement, and operational excellence.
Collaborate cross-functionally with operations and clinical leadership to anticipate and solve logistical challenges.
What You Bring
2+ years of experience in a healthcare operations, scheduling, or administrative support role (telehealth or behavioral health experience a plus).
Strong organizational skills and attention to detail, with the ability to manage a high volume of tasks and communications.
Excellent communication skills - professional, empathetic, and clear with patients, providers, and internal teams.
Comfort with technology; experience using scheduling tools, EHRs, or CRM systems preferred.
A problem-solving mindset and a calm, solutions-oriented approach to managing last-minute changes or conflicts.
A mission-driven attitude and a desire to make a meaningful difference in behavioral health access and delivery.
For clinics in underserved communities, Peregrine Health provides a comprehensive behavioral health solution that goes beyond simple telehealth visits. Our innovative technology, dedicated operational support, and expert guidance ensures seamless care coordination and accessible, quality behavioral health care for all patients who need it.
Offices: 3022 Vanderbilt Pl, Nashville, Tennessee 37212, US
primary medical careaddictioneating disorderstraumatrauma-informed caremedication assisted treatmenthealthcaremental healthrecoverysubstance use disorder
Based on 1131 listings with disclosed salaries, most healthcare jobs in Tennessee pay between $63k–$154k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Tennessee right now?
There are currently 12,750 open healthcare positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Ascension, Covenant Health, Vanderbilt University Medical Center, Erlanger, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Tennessee?
Yes — 1261 of the 12750 open healthcare positions offer remote or hybrid work (688 remote, 573 hybrid).
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