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Patient Access Representative - Geauga Medical Center
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Full-time
high school, associate degree
Posted 13d ago
~40 hrs/week
Responsibilities
The Patient Access Representative manages the initial patient intake process, including registration, insurance verification, and scheduling. They ensure accurate data entry in EPIC to support the revenue cycle and facilitate smooth patient flow for care teams.
Requirements
Candidates must have a high school diploma and at least one year of customer service experience. Proficiency in communication, organization, and handling sensitive patient information is required.
Full job description
Patient Access Representative - UH Geauga Medical Center
Monday through Friday shifts as early as 6:30am and rotating weekends 3:30pm - 12:00am
A Brief Overview
As a Patient Access Representative, you are often the first person patients and families interact with—and your work sets the tone for their entire visit.
In this role, you’ll play a key part in creating a smooth, welcoming, and efficient experience for every patient. You’ll help ensure that registration, insurance, scheduling, and billing information is accurate so patients can focus on their care, not paperwork. Your work also supports providers and care teams by keeping patient flow organized and reducing delays.
You’ll have a direct impact on both the patient experience and the accuracy of the revenue cycle that supports high-quality care.
What You’ll Do
In this role, you will:
Welcome patients by checking them in and out for visits in a professional and friendly way
Answer patient calls, respond to questions, and help schedule appointments
Support patients in enrolling in and using MyChart
Enter, update, and verify patient demographic, insurance, and financial information to ensure accurate records
Communicate important information to providers and care team members to support smooth patient care
Contact insurance companies as needed to help resolve coverage, pre-authorization, or billing questions
Collect and process patient payments, including copays, coinsurance, deductibles, and outstanding balances
Assist patients with completing forms and required documentation
Work within EPIC workqueues, worklists, and inbasket messages to support daily workflow
Schedule referrals and follow-up appointments
Scan and upload documents accurately and in a timely manner into EPIC
How You’ll Make an Impact
You’ll help ensure patients feel supported, informed, and cared for from the moment they arrive. Your attention to detail and communication skills will help:
Keep patient visits running smoothly and on time
Reduce delays and errors in registration and billing information
Improve coordination across care teams
Strengthen the overall patient experience
Team & Additional Responsibilities
You’ll be part of a collaborative care team working across departments and locations to improve patient experience and operational efficiency.
In this role, you will also:
Work closely with colleagues and providers to support a positive patient experience
Participate in emergency preparedness activities as needed
Maintain a clean, organized, and welcoming work environment
Receive cross-training to support other duties when needed
Work at off-site locations if scheduled
Follow all organizational policies, procedures, and standards
Protect patient privacy and maintain confidentiality of Protected Health Information (PHI) in accordance with training and compliance requirements
A Final Note
This role is essential to both the patient experience and the operational success of the care team. If you enjoy helping people, staying organized, and making healthcare run more smoothly behind the scenes, this position offers meaningful daily impact.
Education
High School Equivalent / GED (Required)
Associate's Degree or progress towards degree (Preferred)
Work Experience
1+ years Customer Service (Required)
2+ years Customer Service or Customer Service in healthcare (Preferred)
Knowledge, Skills, & Abilities
Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
Offices: University Hospitals, 11100 Euclid Avenue, Cleveland, Ohio 44106, US · 3605 Warrensville Center Rd, Shaker Heights, Ohio 44122, US
Based on 1995 listings with disclosed salaries, most healthcare jobs in Ohio pay between $60k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Ohio right now?
There are currently 21,179 open healthcare positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Ohio?
Companies currently hiring include Bon Secours Mercy Health, CVS Health, University Hospitals, Cleveland Clinic, TriHealth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Ohio?
Yes — 1733 of the 21179 open healthcare positions offer remote or hybrid work (806 remote, 927 hybrid).
How do I apply for Healthcare jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.