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Sandusky, Ohio, United States · On-site
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Cincinnati, Ohio, United States · On-site
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Muskingum County, Ohio, United States · Remote OK
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Pataskala, Ohio, United States · On-site
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Cincinnati, Ohio, United States · Remote OK
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Youngstown, Ohio, United States · On-site
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Elyria, Ohio, United States · On-site
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Beachwood, Ohio, United States • On-site
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The Patient Access Representative serves as the first point of contact, managing patient check-ins, scheduling, and the accuracy of demographic and insurance information. They support the medical team by streamlining patient processing and collecting payments to ensure a positive patient experience and efficient revenue cycle.
Candidates must have a high school equivalent and at least one year of customer service experience. Proficiency in communication, organization, and problem-solving is required, while an associate's degree and healthcare experience are preferred.
A Brief Overview
The Patient Access Representative serves as the first point of contact for all patients and their families. This
highly visible role supports and interacts with patients, families, and health care providers. They work directly
with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They
help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient
service. They support the rest of the medical care team, helping to streamline patient processing to improve
patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct
effect on both the revenue cycle and the patient experience.
What You Will Do
• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure
accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC
Additional Responsibilities
• Functions as an integrated team member and works collaboratively with other staff and providers across
the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during
orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for
our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to
address appropriate use of PHI in the workplace.
Education Qualifications
• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)
• Medical Terminology (Preferred)
Experience Qualifications
• 1+ years Customer Service (Required)
• 1+ years Customer Service in healthcare (Preferred)
Skills and Abilities
• Exceptional communication skills with both patients and medical care providers to relay necessary
information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required
proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)
Physical Demands
• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely (up to 20 lbs)
• Carrying - Rarely (up to 20 lbs)
• Pushing - Rarely (up to 20 lbs)
• Pulling - Rarely (up to 20 lbs)
• Climbing - Rarely (up to 20 lbs)
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
Offices: University Hospitals, 11100 Euclid Avenue, Cleveland, Ohio 44106, US · 3605 Warrensville Center Rd, Shaker Heights, Ohio 44122, US
Based on 1803 listings with disclosed salaries, most healthcare jobs in Ohio pay between $60k–$151k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 18,649 open healthcare positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Bon Secours Mercy Health, CVS Health, University Hospitals, TriHealth, Sprenger Health Care Systems, among others. Browse the listings above to see every active employer.
Yes — 1605 of the 18649 open healthcare positions offer remote or hybrid work (719 remote, 886 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
