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Full-time
high school
Competitive Salary, Benefits Package
Posted 17d ago
Apply by Oct 20
~40 hrs/week
Responsibilities
Acts as the first point of contact for customers to handle orders, complaints, and product inquiries. Responsibilities include fitting medical bracing devices for patients and coordinating equipment delivery with dispatch.
Requirements
Requires a high school diploma or GED with a preference for 6 months of relevant customer service experience. Candidates must possess strong communication skills and the ability to work in a fast-paced environment.
Full job description
Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.
Status: Full Time, M - F, 8:30 - 5
Location: Lansing, MI
Hart Medical Equipment offers a competitive salary and benefits package. EOE
SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Greet customers and maintain a positive, empathetic and professional attitude during interactions.
Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
Assists all internal and external customers in a professional manner.
After competency approval, complete bracing as needed including:
Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit.
Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort.
Instruct patients in the use and care of orthoses/prostheses, diabetic shoes, and mastectomy if applicable.
Maintain patient records.
Confer with physicians to formulate specifications and prescriptions for orthotic and prosthetic devices.
Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
Coordinates home equipment service request with Dispatch for prompt delivery.
Acquire and retain strong production knowledge in order to provide customers with product and service information.
Keeps the showroom and the shelf inventory clean, rotated and in order.
Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services and working with referral sources to ensure proper documentation when needed.
Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment.
Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
Understanding and striving to meet or exceed department metrics while providing excellent customer service.
Making sales or recommendations for products or services that may complement client needs, as applicable.
Other duties as assigned by management.
Education and/or Experience
High school diploma or general education degree (GED).
6 months of relevant customer service experience preferred.
Skills & Abilities
Excellent interpersonal, written and oral communication skills.
Customer service orientation
Attention to detail
Good data entry skills
Proficiency with computers, with strong typing skills
IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.
Related keywords
Home Medical EquipmentOrthosesProsthesesMedicareMedicaidInsurance CoveragePatient RecordsMedical NecessityCustomer ServiceHealthcare SuppliesBracingDiabetic ShoesMastectomy Products
Hart Medical Equipment is a leading supplier and distributor of home medical supplies and equipment.
Hart Medical Equipment is the premier durable medical equipment company in partnership with Henry Ford Health, McLaren Health Care, Ascension Genesys Hospital, Blanchard Valley Health System, Wood County Hospital and The Bellevue Hospital.
Today, more people are discovering that recovering at home can be much easier with the right medical equipment, supplies and support. Hart Medical Equipment seeks to make a patient’s transition back to their own home easier. Our goal is to help people find the right products and services at the time when they need them most.
Hart Medical Equipment’s professional staff include respiratory therapists, rehabilitation technologists, and certified orthopedic and mastectomy fitters. Our caring team provides patients with clinical expertise, as well as the most technologically advanced medical products and equipment available today.
Hart Medical Equipment has 25 locations throughout Michigan and Northwest Ohio to meet your needs. From small locations located inside of medical centers to full showrooms, we are built for your convenience.
Open 24/7 at hartmedical.org.
Learn More | https://hartmedical.org/about
Join Our Team | https://hartmedical.org/careers
Order Online | https://hartmedical.org/shop
Offices: Grand Blanc, 48439, US · 6777 W Maple Rd, West Bloomfield, Michigan 48322, US · 21651 Melrose Ave, Southfield, Michigan 48075, US · 2001 Holland Ave, Port Huron, Michigan 48060, US · 1000 Harrington St, Mount Clemens, Michigan 48043, US
Home Medical EquipmentRespiratory TherapySleep TherapyMobility & Ambulatory ProductsDiabetes & Therapy SuppliesOrthopedic Supports & Rehab ProductsPatient & Bath SafetyOstomy & Urological Suppliesand Breast PumpsHealth Care
Based on 1139 listings with disclosed salaries, most healthcare jobs in Michigan pay between $65k–$172k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Michigan right now?
There are currently 16,558 open healthcare positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Michigan?
Companies currently hiring include Corewell Health, Detroit Medical Center, St. Peter's Health Partners, Munson Healthcare, McLaren Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Michigan?
Yes — 1055 of the 16558 open healthcare positions offer remote or hybrid work (326 remote, 729 hybrid).
How do I apply for Healthcare jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.